Precision Garage Door of Central Maryland
Has Received 60 Reviews in:
Laurel
Average Rating: 4.87
Garage Door Repair
Laurel, MD
Jamal was excellent! Great work and customer service!
Jon Gilberg
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Laurel, MD
The Precision Garage Door technician arrived at the scheduled time, assessed the problem, and repaired the door promptly.
Jarvis Dohles
Service Provided:
Broken Garage Door Spring Repair
Product:
Install Garage Doors
Laurel, MD
Precision is a really great company! From start to finish, I had a really amazing experience. Although, it took me 2 weeks to get an appointment for an estimate because I believe they are really busy. Once they came out to do the estimate I was scheduled days later for installation. They really have great prices to fit your budget. The sales team came out and sat down with me to discuss options and addressed all of my questions. The installation team was AWESOME! Antwon and Jr called with their estimated arrival and came and completed the job as they anticipated. They even cleaned up behind themselves and took the time to show me how to use the new door and answered all my questions. I would definitely recommend this company to everyone. Thank you! AC
Adrienne Cowart
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Laurel, MD
Tech was very thorough and knowledgeable. Will use them again!
Ellen Markowitz
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Laurel, MD
Courteous service men did fantastic job
William Brooks
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Laurel, MD
Brandon Phillips provided excellent service. He clearly explained the problems with the LiftMaster garage door opener. He provided me options, which were repair the old unit to purchasing a new unit. Once I understood my options, I decided to purchase a new unit since the cost of repairing the LiftMaster was not certain. Based on his experience installing both LiftMaster and Genie units, I decided to go with the Genie unit. Brandon provided me knowledge that will enable me to better take care of garage door and opener from now on. I would highly recommend Precision Garage Door of Central Maryland for all of the my garage door needs in the future. I do not know the other technicians that work for this company, but if they are all like Brandon, you will be very fortunate to have him attend to whatever problems you might encounter. Thanks Brandon, Cecil Presley
Cecil Presley
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Laurel, MD
Been working with Precision for a number of years. Service has always been quite satisfactory.
Robert Pugh
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Laurel, MD
Great company! And very accommodating. I called them on a Thursday and got an appointment that Saturday. They had availability that Friday but that didn't work for me. On Saturday, Nick my service technician, was waiting for me. He was very polite and patient. He explained everything in detail. He told me what was wrong and what repairs needed to be done. At no point did I feel pressured into purchasing a specific repair plan. Nick did an excellent job in educating me about garage door maintenance. I used another garage door service and they were underwhelming. I would definitely recommend Precision for garage door services!
Ruth Rogers
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Laurel, MD
This company was amazing. It was one of the only companies that could come out same day when we experienced an issue with our garage door. Derrick was able to quickly assess the issue, explain it to me thoroughly, and quote me a reasonable price. He completed the work in a timely manner and was very kind and professional. I will absolutely use them again!
Unknown Unknown
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Laurel, MD
Excellent work. The technician was courteous and professional. Quick response. The problem was diagnosed quickly and corrected.
Pauline Achu-bibum
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Laurel, MD
We contacted Precision about purchasing a new garage door. Mr. Dylan Begazo was our estimator and he was such a delight to meet. Even though he is a fairly new employee, he was extremely knowledgeable and answered all of our questions. Because of his excellent customer service, we look forward to ordering our new garage door. He is a credit to your team.
Mr. & Mrs. Raymond Robinson
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Laurel, MD
Very satisfied with our garage door repairs. The technician, Jay, was on time, courteous and knowledgeable. He explained the repairs and estimates. We would recommend Precision and would use again in the future
Trina Cobb
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Laurel, MD
The tech called first and then showed up at the agreed upon time. He went out to his truck to get organized but then he came back in and went right to work installing my new spring and cables and he even put a new lightbulb in my garage door opener. New spring and cables were needed for the job. Great work.
Garry FitzGerald II
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Laurel, MD
Precision Garage Door was recommended to me when my garage door was damaged when I backed into it as it was closing. They came out the next day, evaluated the damage, gave me three options for repairing it and then proceeded to repair it right away. The technician was polite and answered all my questions. I would highly recommend this company when the need arises.
Vermel Taylor
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Laurel, MD
I had problems with the garage door going up. The technician arrived within the timeframe and was very friendly and professional. He quickly identified the problem and completed the repair.
Dennis
Response:
Thank you for this stellar review of Precision Door Service and your technician Sherman. We truly pride ourselves on the relationships we build with our customers and value your feedback greatly. Please be sure to call on us again if the need arises and if you'd see fit, please pass our name along to family & friends in need of repair or replacement.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Laurel, MD
Wonderful service. Garage door spring snapped, called at 1pm and had appointment scheduled for 3 pm and Sherman arrived as promised and repair was completed by 4:20pm Sherman diagnosed issue made some recommendations for repair and things to watch out for in the future. Super efficient and professional. Truly model employee service by Sherman.
Steve Ichniowski
Response:
Thanks so much for the great review for Precision Door Service and Sherman. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Laurel, MD
He took my email and told me that he will email me the estimate of repair but never heard anything back except this survey. He never took time to explain the safety aspect of operating the garage door although he said the cable is broken. It needs immediate attention, or sooner need replacement, etc?
Sandy Shan
Response:
Sandy, I do apologize, sometimes, depending on your email settings the estimate will go to spam. Upon our phone conversation this morning 10/19/2020 that seems to be precisely what happened. Please view your estimate and safety inspection as it is all inclusive of the materials needed to correct your issues. If you have any additional questions please don't hesitate to contact us.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Laurel, MD
My garage door tension springs broke and Joe Carswell was sent for repairs. Joe was great; very knowledgeable and had a wonderful sense of customer care. 5 stars for Joe Carswell. Just one suggestion; when I called your office, I told that the door was installed by your company about three years back; the dispatcher found my account and told me the cost of tech coming out and range of the cost of springs. When Joe came in and I told him that door was installed by Precision about three years back he immediately said that it should probably be still under warranty; he checked with the office and he was right. All the repairs were done free of charge under warranty. The suggestion is that the dispatcher should have knowledge of these things and should be able to put the customer at ease by informing of warranty coverage especially if she/he is looking at the customer’s account. If the tech was not as experienced as Joe or as customer caring as he was, or if I had not mentioned that the door was installed by Precision he would have replaced the springs and invoiced me and it would have cost me some $300 plus for an item that was still under warranty; thanks to the alert tech. I still will give you 5 stars for having technicians like Joe on your staff.
Gurmeet Gahunia
Response:
Thanks so much for the great review for Precision Door Service and Joe. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Laurel, MD
Good customer service. I got the best option and seem like a good investment with the 10 year warranty and garage does not make any noise.
Daniel Kim
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Laurel, MD
I’m only giving a 4 star because technically they couldn’t figure out why my garage door keeps going up on its own. The 4 is for timeliness of their arrival, professionalism when they were here. Professionalism goes a long way. I recently had POPS Garage service come and the technician was very rude. John with precision seemed to know what he was talking about and was respectful. Time will tell if I have the problem again. The money I spent will go towards an updated service if I need it in the future. I recommend using Precision. I will NOT use POPS again.
Tracie Oden
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Laurel, MD
Great job. Clean, fast
Edwin Abbott
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Repair
Laurel, MD
The young man that came was very friendly and professional. He explained what the problem was and my options which was very appreciated. He then fixed the issue within 30 minutes.
Virginia Scagliarini
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Laurel, MD
Precision did a great job in repairing the garage door. They were able to come the next day to repair.
Andre Myers
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Laurel, MD
Excellent knowledgeable crew. They are very professional and explain everything in detail. Very easy to get in touch with customer support.
Shankar Mesta
Service Provided:
Install Garage Doors
Product:
Garage Doors
Install Garage Doors
Laurel, MD
The representative (James) was very helpful. He explained the breakdown of the estimated cost well. Thanks!
Catherine Avonyoh
Service Provided:
Install Garage Doors
Product:
Broken Garage Door Spring Repair
Laurel, MD
I just had my garage door serviced by Barry. Great personality! Great customer service! He explained everything in great detail....very thorough! Also, very professional!
Ronald Clark
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Laurel, MD
Barry was excellent. He listened to me describe the problems, and then told what was needed and the cost. I gave him the go-ahead and he professionally fixed ALL the issues. Thank you.
Bob Tervo
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Laurel, MD
My garage door spring snapped on a Sunday and through the chat feature on Precision's website, I was able to schedule a visit for the very next afternoon. The technician who arrived was Barry and he called with an ETA prior to coming. He quickly diagnosed the problem and presented me with options including thorough explanations. I elected to have additional items replaced, such as cables and rollers. Barry finished the job in slightly less time than his one hour estimate. He showed me the proper maintenance of the door parts. Barry was both pleasant and professional. I am very pleased.
Diane Schuble
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Laurel, MD
My Technician, Derrick E., was excellent. He was a true professional. After assessing the problem, he explained the different options available for a new motor. He installed the motor and made adjustments where needed. A keypad was installed and programmed. My car was programmed as well. My questions were answered and I was also given suggestions and helpful tips. I had a great experience. I will not only tell friends and family about Precision Door in Laurel, but I will tell my neighbors as well. Thank you Derrick E!
Chrystal Ware
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
Laurel, MD
Work was fine, altho for the effort I thought your minimum cost was out of sight! Pardon me, but almost $200 for 20 minutes effort using WD-40 is a bit much...
Dan Henderson
Service Provided:
Garage Door Repair
Product:
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Brian Tindall
Precision Garage Doors, Inc.
1400 Parker RdArbutus MD, 21227 License: MHIC 138079
