Recent Reviews

under warranty saftey eye repaired

Very satisfied with service. Technician very cooperative

Although we got off to a rough start, Precision Garage Doors rectified the issue expeditiously. Sales rep. offered Friday installation; however, office had no appointment for Friday. Called the office to find out that we were not scheduled for Friday. Paige called us back and rescheduled for Monday. We appreciated management calling to enquire and rectify the issue. On Monday the installer Craig called to say he would be coming earlier than scheduled. We were elated about this change. Craig was an excellent installer; he knew his product and did the job in excellence. He also instructed us how to maintain the garage door on a quarterly basis to keep it lubricated. Precision management and staff thank you for acknowledging the snag and making it good. You demonstrated that the customer comes first and is important to your business. A job well done. We will recommend you to others.

Knowledge team from the representative who met with us and learned what we were looking for and provided several options to the team that removed the old door and installed a quality product. Highly recommend this firm

Rob was prompt and explained the problems and replaced and repaired what was need. Good ecxperience.

The repair man was a 5 Star. The 4 star was because you gave him the wrong time to arrive which I had verified on Thursday with one of your phone people. Also, the person on the phone earlier in the week when I first called in said that they could not make the same day so setup the appointment for Saturday 10 to 12 and because of that she said she would give me a $25 deduction which the Repair man said he did not have that on his pad.

Office staff very polite, helpful & quick to get me on the schedule. Ray was Great!!!! Communication of eta (arrived ahead of my appointment time!)and answered all my questions as well as provided helpful tips while he was fixing the garage door. Had a very positive experience with this company !!!!! Highly recommend.

Would be five stars except for the price...crazy high but excellent work and very knowledgeable service person.

Provided with wrong install date which left me sitting in a empty house for over 4 hours I was told I was sent a text changing date but they forgot to hit send. Technician was great however he wasn’t told to bring a screw opener arm so they have to come back again. I was given a $200 discount for wrong date. The door looks good.

They did good work. I don’t know if I got a good deal or a bad deal but they did everything they could to get the job done. The two installers were very cordial and they were very efficient from the time they got they finished!

Curtiace friendly and wasted no time.

We had a broken spring over the weekend. I had called one company on a Sunday and they said they would have to charge an extra fee for emergency service. I declined then called Precision first thing Monday morning. They showed up at noon, took some time to assess our door, and offered to make some needed repairs. It ended up being more than just a replacement spring but when they were finished we could tell right away how much better everything was. They were friendly and did not pressure us to do more than we wanted. They also made sure we knew that they never charge extra for emergencies - even on weekends. I would definitely call them again.

Technician was very professional and worked hard to correct the problem. Seems as though his suggestion of new motor was spot on, have him returning tomorrow to install one after repair yesterday did not hold.

Selected Precision based on past positive experiences. Technician was knowledgeable, worked efficiently and did a good job of explaining features and functions.

Extremely Exited

Prompt, professional service. Quality people all around. The service tech was great. The only ding is that when chatting on the site they could have been clearer on the pricing. I was taken aback by the actual sticker shock compared to what I thought it would be based on the chat. Otherwise, a good experience...and I can now get my car out of the garage!!

The large gate to my driveway stopped working and Precision Door was the only company that could take care for our issue in the same day, a Friday. The technician that can to our house to trouble shoot this issue spent about 10 minutes looking at our system and said I need a new system. I need a guarantee that the new system installed on Monday. He guaranteed that. On Monday, Chris Moreland showed up in the window I was told he would arrive. Chris was extremely professional and technically proficient. As things needed to be changed, he gave me options with a best recommendation. Once the job was done, he made sure everything was cleaned up. Chris was awesome!!

Very quite unit and was installed properly

Ryan was great to work with. He explained all options with no pressure. Great customer service and quality work! Thank you Ryan!

Pricey but the technician was very quick to respond and knowledgeable and very kind in assessing the problems and fixing it

The reprogramming got our remote controllers working again and the balancing helps our door to work more smoothly and quietly.

We went on our computer and looked up garage service and we called your company, which was great, since they could come out the same day. The guy that came out was so nice and very helpful - he went over everything and we decided to replace the motor and he did a great job. Thanks

Great service and technician. Replaced my garage door springs in an hour. There was an error in my invoice, but was quickly resolved with a phone call.

Matt E was on time, explained my options was courteous and got right to work. Got to talk a little about our Navy days. Maybe Matt did such a good job that I won't have anymore problems but if I do, I'll call Preision again.

So far, so good - hard to judge the date of install. Installation went well and site was left clean. The immediate question is why the 34.95/month internet app access charge was not mentioned when Precision sold us on the operator’s web access. A friend has a competitor’s app with no charge!

RE: Invoice 82602029 Full repair (10 year warranty) - 10 year warranty parts 5 year warranty labor Door operates smoothly, but bottom corners on door are both now bent. Can that be banged out to look better? I can provide pictures.

The experience booking service and receiving service was all very positive. The two-man team who came to my house called 30 min before arrival to confirm the time, they were very polite, and arrived just as promised. They determined the issue (one of my springs had broken) and told me that I needed new springs at minimum and recommended new pulleys, new wheels and new cable and safety cable. They gave me 3 estimates (good, better and best). I was shocked at the cost! When I called to make an appointment and asked for a basic estimate I was told that there was no way they could give me an idea of price. My time was tight, so I went with it. Basically, I ended up paying over $1000. Now maybe this is just what it costs, but had I been given a rough ball park range of possible costs, I would definitely have Gott en more estimates. It would have given me some peace of mind to know that this is just what these things cost. But as they had already arrived and would charge me $85 for coming, I agreed to proceed. The service was good, the people were. charming and efficient, so all that was positive. My only reservation was that I had no advance warning that this is what it would cost and no way to back out of it without losing my $85 service fee. Yes I recommend them, but first get estimates from other companies before you call this company. It is worth paying a little more for the best, but it is important to know what other companies charge before making that decision.

The only concern was the high price. Everything else was good.

The service was great but $220 for less than an hour's labor seems a bit excessive.

Mike, the installer, was great, but I had to follow up 4 times with the office to get the documentation of our lifetime warranty. No return call until I said that I might write a bad review or stop payment on my credit card.

Precision was recommended to me after having poor service from another company. Their response time for my problem was very prompt and professional. Zack was my technician and provided excellent workmanship and was very helpful and courteous in every way.

Good service !!

Raymond was great.

Great job

Purchased garage door from Home Depot and Precision was their installer. Quick appointment to measure garage opening with a Precision employee who was very professional and explained exactly how process would go. We knew it would take several months from date of purchase to date of install due to fabrication at factory. Finally had install date along with confirmation email and phone call. On that date, no one showed up; no one called; not anything. That is the reason for my 4 stars instead of 5. I was never given an explanation even after calling Precision the next morning as to why I was ghosted. Given second install date. This time Sean and his partner showed up as promised. They worked half the day and we couldn't be more please with the outcome. Great job guys!

The tech was on time and extremely polite and professional. The receptionist on the other hand almost caused me to hang up and go other service provider. My history and past performance with this provider was the only reason I did not hangup.

Technician was knowledgeable, and helpful. Work done to my satisfaction.

Timely service, easy to arrange

Michael called ahead and arrived on time. He was very courteous and friendly. He said that he had heard that the rubber gasket on the bottom of my door was no longer available but I just ordered it on Amazon for $75. His quote for a new gasket was over $400. He also gave me a quote for a whole new garage door which was over $3,000 which I didn’t ask for. You should have been able to replace my rubber gasket in my opinion.

Every6thing went well. Lucas, the tech, was thorough and efficient. He also explained the entire process and reviewed everything with me before he left.

Thank you for a job well done. Joe came out the first day and was able to get the door back down and gave me my options. Shaun came out with another young man (I can not remember his name) and they did the install. They were very good, they cleaned up when complete and made sure I was satisfied with the work done.

Service was very prompt and helpful ????

I purchased a battery but it is not listed below. I was unable to open my invoice. Please email me a paid receipt. Thanks Jane Rosevelt roseair@comcast.net

Mike, the associate who fixed our garage door springs was professional and friendly. He was on time and gave us good options. The advertisement of springs starting at $140 is a little misleading. Labor and other materials is not included.

Tech did a good job replacing worn but still functional door parts.

Punctual and courteous service, good quality work, so far everything works as expected. The service met my expectations. Inflexible pricing.

Please sent me copy of my Bill thank you

Courteous and efficient. Explained to my understanding the ramifications of the garage door opener since it’s my first

Andrew was very accommodating in providing services for us that involved rekeying our key pad to utilize for our garage door.

Alex was extremely personable, professional and helpful! He explained my issue as well as the corrective action. He pointed out several other issues and was very honest and forthright in his explanation. The same job that cost $236 five years ago cost more than double that this time. Other than the cost, this was a very good experience.

Thanks to Paul the tune up to the old door and the new motor is working like a champ. Thanks again and stay cool. Jon

Great response service. Tech was courteous, aexoained his solutions to the problem, and went about getting it done. Another obvious example of folks who like what they so and take pride in their work. Good all the way around. Jack Cowan

I really liked Alana who put together our estimate for insurance. She is totally awesome. That being said a mistake was made on the estimate where the garage door opener dollar amount was not issued to insurance on the estimate. We spoke with her and decided we all make mistakes and offered to pay 250.00 out of pocket for them to install the garage door opener. We were told they use a standard genie garage opener at the cost of 499.00. All was fine until the door was installed and we went out and seen they installed the cheapest genie opener valued at 160.00 that appeared it was for a 1 car garage. I would also like to say the installer of the garage door & opener was awesome as well. That’s not good business practice especially since it was their error. I’ve called to have them remove and refund our money for the garage door opener. They agreed but to date the money hasn’t made it back to our card. I intend to report this to the BBB.

Courteous and friendly, Greg went out of his way to explain and educate. A+

l had a complete overhaul of 2 garage doors. Everything except the doors and tracks was replaced. It was quite pricey, but it seems to be a quality product. It was a very hot day, and it took the technician about 10 hours to complete the job. Maybe sending a second technician would have been a good idea. At the end of the job, the technician was very tired and the clean up was not as thorough as I would have liked. Screws that could have caused a flat tire were left on the floor and in the driveway, and dirty hand prints on doors.

Explained the process and asked if I had any questions. Fixed my door, cleaned up his work area. Paid our agreed price and he was in his way.

I would give it 5 stars but I am not sure about the price. Could be great but had not done the research because I didn’t know what was wrong. But the techs were great. Explained the issue, answered any questions I had and did the whole thing in 45 minutes. If I ultimately find out it was a good price I would give them a 5.

Have not received a RECEIPT of down payment and final payment. Both salesperson and technician said I would receive both

We were kept aware of the technicians arrival time. He explained what the problem was and had a quote ready for us. The job was completed in a little over half an hour.

I had a spring broken on my door on Sunday. All other GD business were closed. My car was stuck in the garage and the door was to heavy to lift. I was very happy to see Precision was open, and they were at my house within a few hours. AJ the tech was very polite and very knowledgeable. He had the spring fixed and tested and out the door within an hr. Very Pleased.

Gregg Taylor came out and did a great job explaining things. The one thing that I was disappointed in was that he said he would email me quotes for the three options for the garage doors and that did not happen. Otherwise, he was very friendly and informative.

Everything was fixed so well and it great time! Thank you so much.

Jason was very helpful for adding another remote and explained how to add more in the future.

A bill of 234 dollars was to me a bit pricy, even with the discounted service charge for lubrication and maintenance on the garage door. Carlos, the technician, did an admiral job within 25 minutes. We tested the door together to check out any problems. I am happy with the results.

Greg was very friendly & knowledgeable. He was able to restart the system and had good suggestions about improving my garage.

Tech knowledgeable and explained what repairs needed to be done. He was very pleasant.

very good service; the tech explained what he need to do and was patient with my questions. he arrived on time; called first to make sure i was home; was courteous and now my garage door is quietly doing its job. i needed new sensors, rollers, and a bottom flap....

Great response to call to dispatch tech. Great service. Replaced broken opener. Explained the difference between repair and replacement well. Friendly professional efficient tech did the work quickly and neatly. Talked about how the unit worked. I am very pleased

I had a broken spring spring that was replaced and upon inspection I was advised that I also needed the cables and rollers and other items replaced which were also replaced. I was impressed with highly skilled technition and the speed and quality of the repair. He was very professional and courteous. The only issue I have is with the cost. E.g. almost $500 each for the price of each spring costing $1000 for two springs is totally outrageous. This is the only reason I rated your company 4 stars instead of 5

very professional

Was able to schedule service call for next day as garage wasn’t accessible with door cable not functioning.Technician showed up on time and was very pleasant and seemed knowledgeable. Although it cost a lot more to repair the door than I expected, it was done well and quickly. ( a little over an hour). We did have related problems a few days later with the remotes operating properly, but the tech came back and tried to determine the problem with the door opener. It seems to be fixed now.

He arrived in a timely manner on a Saturday no less! Did the work quickly and was very nice. It was way more expensive than I was led to believe when I made the appointment. But the door works now.

Repairman was Isaacs he was friendly and through with his work and explanation. Nice and pleasant young man. We had new sensors installed

Tech arrived on time. Did a quick evaluation and gave us several options to consider. He got right on it and had the springs changed in quick order. We chatted while he worked. Nice guy. Door much quieter than before. Very happy. Thank you.

Willy and his peer (forgot name) were very professional and courteous during the install. Answered all my questions. We have two outstanding issues to address that Willy helped identify and the team are following up on.

Fast, polite and professional

to prove how their worker response to this kind of problem and also , to see their advertizing in TV are true.

Very quick response and professional service. Cost to replace two springs very expensive compared to what the spring cost themselves.

They showed up. They fixed it… it goes up and down now. They were friendly and seemed competent. I needed new springs. They suggested I replace the cables too. I usually get nervous about any upselling, but in this case, it made sense to me (those are the 2 load-bearing components after all, and they were going to have it all taken apart, so…). It wasn’t that much more. So in the end, I’m choosing to be grateful for his expertise. I didn’t compare prices, but it didn’t seem outrageous or anything.

Great technician, efficient.But not cheap cost.

I was surprised I could have gotten my springs replaced on Sunday if I would have called in about 15 minutes earlier. He inspected my door system and was ready to recommend more things if needed. Kind of a soft sell. He commented my opener was 30 years old. I know and I told him replacing the opener was not a big deal. He was understanding. I think the springs were overpriced but it was done quickly. The tech knew what he was doing. I would consider doing business with this company in the future.

Very courteous; called to let me know he was on his way; worked in very warm humid area; explained what was needed and senior discount very nice He also fixed the closure of door until I was assured all was well thanks again

Needed an estimate for a new GD ope ner AND door

Response from initial call in was very quick, Technician , John Glasky called before arrival and was very professional. He explained what issues we had with garage door opening/opener and what options we had for repair work to be done by allowing us to decide how to proceed. He did what was authorized properly and tried to make sure all was working as it should. We couldn't get our vehicles programmed to be able to open the garage door from our car but separate remotes, keypad and all working fine. Professional, quick response, and helpful.

My name is Eugene Gonzales not Gonzalez. We contacted another garage door repair company on Friday am and were told that they would come in the early afternoon. They didn’t show so I called them back I was told that their service man had called and I had not responded so he didn’t come. I explained to their office person that my phone is set up to silence calls not in my contacts list. We set up an appointment for Sunday morning. I changed my phone setting to allow all calls. I hadn’t heard from them at 0900 so I called them to verify the appointment time and was reassured that everything was set up. They didn’t show up on Sunday. They never called me but did send a text which I didn’t read until around noon. I decided to call you and got an appointment for Monday afternoon. You called Monday am and told us you could come that morning which you did. The service was very good. your man did a thorough evaluation and gave us options. The only bad part was the cost. We had not replaced the springs in some time so we were surprised at the $900+ bill. Nonetheless we are happy to have our garage door working again. Thanks.

Left oil on garage floor

JOSE did a thorough job and educated me on the needs for now vs. general maintenance for the future. I was disappointed only in the fact that I was charged a disposal fee and there was nothing removed to dispose of as well as we used my own supplies to oil the wheels and hinges. I asked him to show me where I was to spray for maintenance. He adjusted the sensors and checked the balance of the door. Just adding on fuel and things makes the waived $89.00 kind of a farce. Other than that, they were on time and did suggest $1600+ worth of things that may be needed in the future.

The service person conducted himself professionally and was very knowledgeable .

The customer service was great and on time and called 20 minutes before as usual..

I had a flyer and called because yours seemed the most reasonable. Justin Hopper was very mannerable and helpful. The price was a little steep for a senior on a fixed income, but it was necessary in order for me to get my car in and out of the garage. Thank you