Precision Garage Door of Hartford
Has Received 2 Reviews in:
Seymour
Average Rating: 4.00
Install Garage Doors
Seymour, CT
Still a work in progress but 2 of the 4 panels for my new garage door were the wrong type. Why this was not picked up by the distributor or by Precision I don't know. The technician did arrive on time within the window allotted and was very pleasant and professional. Door appearance is very nice and I am looking forward to seeing the completed door.
George Jalowiec
Response:
We share your frustration. These things do happen from time to time. One could think that we would catch this before we arrive at the customer's house, but to maintain the integrity of the packaging and prevent the sections from sliding around and getting scratched we open the packages at the customer site -- we feel this is a much better option. Again, like you, we are frustrated that this happened, but unfortunately your target of your frustration isn't the one responsible for this mistake. As we informed you when the wrong sections were discovered, we are doing everything we can to expedite your replacement sections and will get the new sections installed as soon as they are delivered to us. We are hoping you can allow us the time to correct this before you pass judgement. We have always believed that the way to judge a company is to see how they resolve issues. As a result, we feel your 2-star review is not justified.
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Seymour, CT
Ed helped me in getting the garage door fixed. Working in the field for so long, he knew what he was doing. Overall it was a great experience. Would definitely recommend Precision for any of your garage door needs.
Angad Singh Gill
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Walt Arvin
Precision Door Service of Hartford
201 S Satellite RdSouth Windsor CT, 06074
