Precision Garage Door of South Bend
Has Received 71 Reviews in:
The Benton Harbor - St. Joseph Area
Average Rating: 4.79
Garage Door Repair
Niles, MI
Great Job!! Had my door bandage in one day and replaced in one week. Guys on the crew were friendly, efficient and professional. Will use them next time I have more work done.
Dan Laprad
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Opener Install
Saint Joseph, MI
Excellent service. I was extremely impressed. Very professional.
Eleanor Turner
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair
Niles, MI
Prompt, polite, satisfactory service.
Suzanne Cole
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Saint Joseph, MI
Technician called ahead of time, arrived on time and repaired everything I had requested.
Kurt Werner
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Niles, MI
Andy did a great job. I'm pleased with the installation of my new garage door opener and the patience Andy displayed answering all my questions. Thank you so much for your prompt response to my problem.
Jim Rothfuchs
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Repair
Niles, MI
I needed someone to check out and determine the cause for the failure of the garage door opener. It had suddenly shut down, no power. I checked my power source, but could not determine. I called Precision Door for help. The number I called was located in Grand Rapids. I didn't want anyone to have to travel for 2 hours to trouble shoot, since I didn't think it was a serious problem, maybe just a circuit breaker. When I told the service person I was located just north of South Bend she advised me that there was Service Available from there. She scheduled Andy from that office and he was able to come to my home in about 2 hours. I showed him the problem and explained what I had tried a power cord from another outlet, which did not solve the problem. Andy got out his ladder and took the cover off the unit, checked for possible causes, made sure that there was no evidence of loose electrical connections, checked the drive system and bottom line, could not identify a problem. He plugged the power cord back in and had me actuate the operating button. IT WORKED, no known cause for the problem. Thank you Andy, I was glad to pay the bill and will call for Andy again if the problem recurs. Walt
Walter Hornberger
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Niles, MI
AJ was very professional and did a quality job. Also explained all option and prices. Thanks AJ it works perfect
Jeremy Sharpe
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Opener Install
Saint Joseph, MI
On time. Worked efficiently. Explained thoroughly. Great service.
Laurie Merwin
Service Provided:
Garage Door Opener Install
Product:
Opener
Broken Garage Door Spring Repair
Buchanan, MI
Andy was very knowledgeable and polite, prompt and professional. Would definitely use or recommend Precision Door to our neighbors.
Ronald Hudrlik
Service Provided:
Broken Garage Door Spring Repair
Product:
Install Garage Doors
Saint Joseph, MI
very professional and fair. Thank you
Sid Dabir
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Galien, MI
Give Jason and the repairs he made 5 stars. He was professional, competent and friendly.
Michael Berman
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Saint Joseph, MI
Technician Jason was personable, professional and very knowledgeable. He resolved the issue in a very timely manner. Based upon my experience I would highly recommend Precision to friends and family.
Paul Byrne
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Benton Harbor, MI
Blaque did a awesome job diagnosing my problem and getting parts ordered asap, handled very professionally!
Craig J
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Niles, MI
THE TECHNICIAN (BLAQUE) DID AN OUTSTANDING JOB INSTALLING A NEW GARAGE OPENER. HE WAS POLITE AND FRIENDLY. WOULD RECOMMEND YOUR COMPANY BY BLAQUES PERFORMANCE. GOOD JOB!!!!
Bill Brown
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Repair
Niles, MI
Had a problem with one of our new wall controller, called this morning and given an appointment this afternoon. AJ came shortly after our time window. Realized the issue, explained what had happened and had it fixed within 15 minutes.
Maxine Brown
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Buchanan, MI
GREAT SERVICE ! After suffering two years of a garage door opener that would bind/jamb/reverse - we finally called Precision Garage Door Service - and boy are we glad we did ! The scheduling process was a breeze, and they had open time slots days before we were ready to have the service call. On the day of the service we got a phone call from the service technician, Blaque Kuchel, prior to the arrival time. He arrived right on time, and we reviewed our concerns and complaints about our garage door together. Once he had a chance to look it over, Blaque gave us three quote options, a good, better, and a best. We took the best quote which replaced the opener with a super quiet belt drive IQ technology Lift Master Unit, an outside keypad, and remote. In addition we needed a new spring, replacement center bearing on the spring shaft, all new nylon rollers and we asked to have the bottom rubber door seal replaced. Once we approved his quote - he went straight to work. Did I mention that our appointment was at 4pm - on a Friday ?! Blaque worked straight through until after 7pm, getting all the new items installed, and operational - until he got to the bottom door seal. He clearly pointed out to me that the old seal I had on our circa 2002 door was of a different mounting type than what he normally sees - but after talking to the main office - they did have the type I needed - but he'd have to go back to Mishawaka and get that type of material. He offered to do it yet that Friday night - but I felt bad that he was taking up his whole night on our job... so we agreed that he'd come back on SUNDAY to finish the bottom door seal. He did that as promised, and my wife couldn't be happier with the way our garage door now operates. Blaque even programmed her car's Homelink opener button for her before he left. THANK YOU BLAQUE ! !
Paul Zielbauer
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Niles, MI
Very fast service. Our technician, Andy, was professional, on time, and gave us a few options to chose from. We would definitely call again to have our doors serviced or replaced.
J Clutter
Service Provided:
Garage Door Repair
Product:
Cables
Broken Garage Door Spring Repair
Niles, MI
I was happy to have such quick service. Blaque showed up within 1 hour of me scheduling the appointment.. he looked over my door issue and then wrote up 3 different estimates good, better and the best. I ended up needing everything replaced except for the actual door. I appreciate his detailed work and always coming and letting me know what he was doing and what progress he’s made. He and worked with me on pricing within his scope of being able to do so and I appreciate the military discount!
Shawn Reynolds
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Niles, MI
Braque kuchel just left after repairing our garage door this Sunday morning. He Was very professional and informed us in detail of work that needed to be done. Everything was cleaned up when he left. We give him 5 stars and will recommend Blaque and precision to our neighbors and friends.
Bernard Jansen
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Buchanan, MI
Couldn't be happer with the way my door operates now nice and quiet and runs smooth thanks for getting this door all fixed up and a lot safer Blake did an exellent job and has a good eye for detail thanks!
Bob Jenkins
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Niles, MI
Blaque did a great job repairing our broken garage door.
Michelle
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Stevensville, MI
Dear Sir or Madam, Our garage door opener failed after the torsion spring broke after my wife pulled our van into our one stall garage. This trapped the vehicle inside. I was unable to lift the door because it was stuck. My wife located Precision's website and through the Chat arranged for an appointment the following morning. We received a call from A.J., the technician that morning with a specific time. he arrived as prescribed. After reviewing the problem he fully explained our options and costs. We made the choice on the spot. He dutifully went to work and within a couple hours we had a new Liftmaster opener and a system that works beautifully and much quieter than our old chain drive. I could not be happier with the product or the service and expertise of A.J.. I would recommend Precision to anyone. Sincerely, Earl Williams Stevensville, MI
Earl Williams
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Install Garage Doors
Benton Harbor, MI
Your organization is the best; a real class act. I had emergency and on 10-23-2018 I called people I usually deal with. They were not helpful as I explained my car was in the garage and the door was broken. Their response: 2-3 days. Called Precision Door and A few hours later, Dee Otis saved my day. On 11-8-2018, Andy Ginter installed new garage door. Great guys. Kudos to a Company THAT KNOWS HOW TO DO IT !! Happy Me.
Judy Glavin
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Install
Buchanan, MI
Service was fast, serviceman knowledgeable, friendly, cleaned when finished. A very positive first time experience. Recommend.
Donna
Service Provided:
Garage Door Opener Install
Product:
Springs
Garage Door Repair
Niles, MI
D Otis was very helpful and explained why how and what to use and do to prevent future damage to my garage door. Wouldn't hesitate to call them again.
Aaron Nelson
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Install
Stevensville, MI
Great job!!!!
Roger Curtis
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Niles, MI
I was charged 5x to 8x price markup over retail price for parts.. $150 for a $30 dollar spring. $40 each for end plates that cost $5 at Home Depot.. I expect there to be some price markup but 8x is a ripoff. I called to discuss this with a manager and my call was never returned. I will never do business with Precision Garage Door again...
Jerry Paege
Response:
Jerry – Thanks for reviewing the recent purchase. We regret that our prices with margin were more than you found acceptable. We tried to reach out on more than one occasion to find a resolve but have not received a call back. We’d still appreciate the opportunity to continue the conversation. Thank you for your time and your business. We look forward to serving you again in the future if needed.
The Precision Team
Comment:
To the best of my knowledge I still have never received a single phone call in response to my complaint to discuss this issue. I certainly have not received any phone messages to reply to. I'd still be willing to discuss this issue but thus far my negative opinion of your company is unchanged..
Jerry Paege
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Repair
Niles, MI
Very pleased with Steve’s service. Polite & Professional. Thank you.
Matt Kaiser
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Niles, MI
I was very dissatisfied with the service that was provided to us by Precision. We were told by customer service that they offer spring repair for doors, so we scheduled a service visit to get the assessment. Upon inspection assessment the gentleman from Precision (Mr. Kincaid) told us that he felt we needed a whole new door and system, and actually told us he wouldn’t fix our tension spring. When I asked why, he stated that it was like putting a bandage over a wound. This was only his opinion and he even went on to say it could fix the problem, but it might only be temporary, but he didn’t know for a sure how long it would last. From there he aggressively tried to oversell us a new door and system, and came up with multiple reasons as to why he couldn’t do the simple repair. I was well aware of the $80 service fee to have him come out, but feel cheated out of my money, since he identified the problem, stated he could fix it, then refused to, all while trying to aggressively sell us over $1,000 in new equipment. My wife and I are disappointed in our service and sadly will not recommend your company to any friends or family.
Kyle Brammer
Response:
Kyle – Thank you for reviewing our recent visit to your home. Occasionally, we find much more wrong with a door than we were originally told about upfront. In those occasions, we have to keep your family’s safety at the forefront of our decision making. We certainly don’t make a living by not doing repairs. We only make these decisions when the safety of the door is in question. We have scoured our records and cannot find where we charged any fees for our service. We will double check. We appreciate the opportunity to serve your family and wish you well with your door.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Berrien Springs, MI
Precision repaired an old garage door from a different manufacturer much better than I had initially called them for service. I will call them again if needed.
Gerald Abel
Service Provided:
Garage Door Repair
Product:
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Steve Freitas
Precision Garage Door of Michiana
3600 McGill StreetSouth Bend IN, 46545 License: 4468
