Precision Garage Door of Orange County

Has Received 2 Reviews in:

Laguna Hills

Average Rating: 3.50


Garage Door Opener Repair

02/25/2017

Laguna Hills, CA

Review:

Very prompt service. Technician was out within 1 hour 15 minutes of placing the service call

Steve Sprenger


Response:

Steve Sprenger, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Repair

10/29/2016

Laguna Hills, CA

Review:

I first wanted to comment on workers who showed up on time and were courteous, which was really the most redeeming quality of this experience. I do not fault them for the extremely overpriced work, but if it is a reflection of the ethic of the company than I have serious doubts about its standards. I had two remotes purchased and "programmed". The remotes which are craftsman (sears) remotes retail at sears or online for 24.99. They charged me 89.99/ each. Which is borderline ridiculous. Then the "programming" which is nothing more than pushing the learn button and than pushing the button on remote and done. This is a 2-3 min work detail. Which took them a total of less than 10 min and I was charged $179. At that rate I would have been paying $1790/ hr. Again, totally absurd. What's more, originally they charged me an additional 39.99 to come out, despite the fact that I paid them for the other items, and and additional $20.00 fuel charge. After asking to waive the 39.99 he agreed. But again this goes to the seemingly greedy nature of this company. This honestly should have been a $100 service call at best including the remotes. This will certainly be the last time I will use or recommend using precision door. $374.00, 10 min and two remotes.... that is a rip off in any language. By the way, I could have done and should have done all of this on my own, the reason I had them come out was to test the one non-working remote. But the guys claimed they really could not test it, because they said they didn't have extra batteries or anything to really test he condition of my 7 month old remote. It's a really good thing I make a lot of money, this would have been an tremendously awful and devastating experience for someone who is not quite as finically secure.

Jay Arthur


Response:

Jay - Thanks for taking the time to review our recent service. We to sell remotes at our facility for less than we do when we drive to a clients home. We would have been happy to do so for you. When your service call came into our office it was due to the fact that you couldn't program the remotes that you had purchased. We dis not charge a service fee which is customary for any service provider.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad


Our Average Rating

With 22557 Reviews

  • 5 Star (95.4%)
  • 4 Star (2.2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

Locations

Anaheim (714) 400-2687 13 Reviews
Fullerton, Garden Grove (714) 467-0228 2 Reviews
Huntington Beach (714) 465-4078 4 Reviews
Irvine, Tustin (949) 596-4318 6 Reviews
Laguna Niguel (949) 273-4456 5 Reviews
Mission Viejo (949) 273-4459 8 Reviews
Newport Beach (949) 209-9170 3 Reviews
Orange County (714) 912-2988
Placentia (714) 577-2525 2 Reviews
San Clemente (949) 273-4457 5 Reviews
Santa Ana (714) 794-5853 1 Reviews
Yorba Linda (714) 660-3030 4 Reviews

Precision Door Service of Orange County

For this location's local site visit:

This location is owned and operated by:
Mike Hanson

Precision Door Service of Orange County

17975 Sky Park Circle, Suite F
Irvine CA, 92614
License: 783446
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