PRECISION GARAGE DOOR SERVICE OF HOLLY SPRINGS

Needed some maintenance/repair on my garage door. Andy and Alfredo from Precision Garage Doors came out the next morning after my phone call. They were both very pleasant and professional. They explained two problems. One needed to be replaced. The other could wait but needed to be replaced soon. There was no pressure which is part of the reason I opted to get all repairs done at once. Great guys working for a great company. I would definitely recommend.

Patricia Hughes

Chris was prompt, arrived on time and was very professional in his explanation of our problems. He offer several options for the repair of the issue. We feel we received a very good value for the product we purchased.

Jon Comden

I opted for Precision Garage Door due to the outstanding service I received during a previous repair many years ago. My expectations were greatly surpassed. John Lefevre was courteous and professional, representing the company excellently. Scheduling was a breeze, allowing me to book an estimate and order a replacement door without any delay. The entire process was seamless. I highly recommend this company for all your garage door needs.

April Walker

Our Garage door yesterday. Glass was shattered and we could not close it. I called and there was someone here in less than 2 hours to give us an estimate for replacing the door. The price was great, and they had the door/windows I wanted in stock. The door was installed today and looks amazing. I would highly recommend!!’

Melissa Shreckengost

We had the spring on our garage door fixed along with 2 cables replaced. The gentleman who came did a good job of letting us know what was needed and what the choices were. He was efficient and got the job done quickly.

Charles Erwin

I submitted a service request online at 7:06am, and by 8:30am a technician was at my house. Spring was replaced within 30 minutes. Thank you Precision!

Bruce Friend

We were in an emergency situation and the response time and service were fantastic. The phone dispatch person was cordial and caring, while the installer was highly experienced. We were well taken care of and the problem was fully solved. I thought we would have to wait a few days but he did the repair work on the spot. Our door went from an always noisy operation to smooth and quiet. We were 100 per cent satisfied.

Jon F

Evan was great very professional and knowledgeable. Explained all my options as well as how to move forward with what was best for long term. Highly recommend him and precision door for all our needs.

Carl Brookman

John was very professional and explained everything he did. If I were to need your services again I would ask for John. He was on time and was extremely courteous.

Joyce Stear

Precision Garage Door came out the next day and Jonathan did a great job fixing several things on the garage door. He was very courteous and explained everything he was doing.

Jean Dossie

Overall, we had a great experience with Precision and would highly recommend them. They were professional, kept us updated, and performed the work in a timely matter.

Jade Mcclelland

Great company, easy to schedule and great service. Mike Boone

Mike Boone

Chris did an excellent job. Very knowledgeable and professional.

Richard Campbell

Richard did an outstanding job reviewing the findings on my door and replacing the broken spring and installing a new weather seal. He is very professional and takes pride in his work. Precision Door has maintained our door since 2003 and did a door overhaul in 2011 which included replacement springs. The invoice was clearly marked Lifetime Warranty Parts and Labor. I was extremely disappointed when Richard explained the labor is not longer covered due to a company buyout or whatever. The lifetime warranty was one of the main reasons we decided on the door overhaul in 2011. I don’t care what the transpired with the change of ownership. Existing agreements should be honored under a grandfather clause. This is the reason I am giving a low review, even though the repair work was top notch and Richard is an outstanding technician who unfortunately had to deliver the bad news to us about no labor coverage. You can adjust my billing and I will be glad to give a 5 star review.

George Hendricks

Mr. Hendricks, thank you speaking with our service manager Allison about the warranty of your door. We are happy she was able to help clear up any misunderstanding and questions you had. We also really appreciate you taking the time to post a follow up review and leave this 5 star review on google: George Hendricks ????? 6 days ago I posted an earlier review where I gave the company a 1 for my review. The local manager called immediately and the issue was resolve and it was all due to a misunderstanding largely on my part. I promised in the original review to change my rating to a 5 if the issue was cleared up and it was to my satisfaction. Turns out the company was standing by the original agreement from the start. I will continue to do business with this company for my future needs. Thanks to Richard for the great service work and to Allison for the prompt telephone and resolving the issue. We appreciate your business and we look forward to working with you again when needed.

The Precision Team

We decided to upgrade our garage door for safety, insulation, and to protect ourselves from the wind we get in NC. We chose Precision because of their positive reviews, the confidence we had in their being able to honor a warranty, and their professionalism. All the staff we met and spoke with were helpful and friendly. It was easy to pick a door we wanted in our price range. It was installed exactly like we ordered without fuss, and we are thrilled with how it looks and how it operates.

Theresa T

I was extremely impressed with the professionalism of the technician that came and his timely arrival. He was able to offer suggestions to take care of the issue now and what I could do in the future to enhance the curb appeal of my home.

Richard Beck

Trevor from Precision Overhead Garage Door Service visited my home on Saturday, April 22nd due to a broken spring on the garage door lift mechanism. He was very polite and professional in how he carried out his business. He knew exactly what to and had the tools and the parts to complete the repair very promptly. I am very satisfied with the quality of the work generated by Trevor. We selected Precision due to the quality of work performed some years ago on the same garage door. Contacting Precision and receiving a quick response and follow-up by the technican per his arrival is great. The same high level of quality service from many years ago is still present today. I highly recommend using Precision Overhead Garage Door Service.

Gregg Danford

Excellent job! Thank you!!

Mark Mitchell

Jon H. was very professional, on time and found the problem with our garage door quickly. He explained every option and made us feel comfortable with the decision we made. We are very happy with the service we received.

Bridgette Collins

100 percent satisfied with the service provider and technicians. No better service could have been provided by any others than by Precision the current door service company. Cost was as expected and reasonable. Happy customer John Baker/Johnny Preston Baker

John or Johnny Preston Baker

Andy and Mike were professional to the max. We had some techno difficulties but remained calm and with all all brains , figured it out . The confirmation appt email they send had pictures of the employees which I felt very safe in allowing a stranger in my home ..

Rose Dittmann

Thank you so much Richard McCann. You explained everything to me and completed the repairs. I appreciate your thoroughness and professional manner. Great job!

Patricia Patrick

Precision has a reputation of professionalism and my service call today exemplified that character. Serviceman Richard McCann was timely, efficient and thorough. He explained the work that he was going to do before beginning and when complete he reviewed what he had done. I felt confident that I had received the best of care. I would definitely recommend both Precision and Mr McCann.

Preston Cudd

Precision installed my garage door system in 2015, I have been pleased with the product. I had Andy and Mike repair my problem today and I was very pleased with their way of explaining what the problem was and how they handled it all. Thank you J Runger

Judith Runger

I would say Richard McCann was the best service representative that I have encountered in years. This was an emergency visit and we were his last call at about 9:30 PM on a Friday night! Yet, he was so personable and caring and explained clearly what had happened with our broken spring. He told me exactly what the costs were going to be for replacement and how long it would take him to fix it. He worked efficiently and had the door functioning much better than it had in years. I couldn’t be more pleased with Richard’s work!

Larry

Scotty and Richard did a fantastic job! I've been wrestling with one of your older German engineered devices whose emergency opening cord got old and broke off. They very efficiently replaced and installed the new garage opener with professionalism and expertise. They helped me with the new myQ app on my phone and were thorough in their instructions and explanations. I hoep you thank them both in my behalf.

Jack Moody

Quick and great Service! Scotty (technician) was very professional and quick to resolve my garage door problem. I have been using this company for years. I highly recommend them.

Darryl Meeks

Richard was AWESOME!!! He was very professional and did a great job of explaining everything that he was going to do. He answered any questions I had and made sure I understood everything. Great employee that represents this company.

Juan Gutierrez

Andy was very thorough and explained things well.

Mindy Mcfeaters

I was shopping for new garage doors when mine broke in early Nov. I contacted Precision after seeing an ad on tv. Gary came out the next day and was very professional and got back to me right away. After Gary gave my order off to the next person that’s when things went down hill. Brent reached out to confirm my order and get payment info and forgot to get my billing zipcode for my card and 4 days went by before calling me back to correct the issue, pushing my order out even further. After finally getting the door ordered 2 weeks went by and I reached back out to Brent to follow up and that’s when he said my door had been in and wasn’t sure why someone hadn’t called me to set up the install. He told me to wait on a call from the install department and I’d hear something within 30 minutes. 4 hours later I called back because no one has called and finally got it scheduled. The day of install no one had shown up at the scheduled time so I called and as I was leaving a message, Luke called me to ask if he could come earlier to install it because he wasn’t busy. I told him I was expecting him at 8:00 based off what I was told from the install department and he assured me he was on his way. He was told I was scheduled from 10-12, not 8:00 like I was told. Luke and his helper did a fantastic job with the install and I’m over all happy with the door. However, the in between process was an absolute nightmare and very frustrating.

Leslie West