PRECISION GARAGE DOOR SERVICE OF SAN ANTONIO

Ricky arrived promptly. He explained the problem with the garage door and the solution. I approved the work and he completed it in a timely manner. I’m very happy with the work! Ricky did a great job. Yes, I would recommend Precision Garage Door Co to my neighbors.

Theresa Pena

Hi Theresa! Thanks so much for taking the time out to give us that feedback! Ricky is one of our newer technicians and we are very pleased to hear he worked so hard to do a great job for you! We appreciate your business and the future recommendations! Thanks for choosing Precision Overhead garage doors!

The Precision Team

Fast, efficient service. Very professional.

Louis Jordan

Louis, We are very happy you were well-pleased with our service! Thank you for choosing Precision Door for your garage door repairs. We appreciate your comments and your business!

The Precision Team

The sales rep came to inspect my garage door for a problem I called; the door was making a loud clanging noise. After he completed his inspection he told me he would follow up with an estimate. I never heard from him again.

Bob Carbajal

Dear Mr. Carbajal, Thank you for taking my call this morning. I am glad we were able to clarify that Precision Door was not the company that came out to your home recently, as we have not provided service at your home since March of 2022. We do, however, want to be your one and only service provider so you don't have to experience poor service again! I will get some business cards in the mail today so that you always have our contact information handy. If we can be of service, please feel free to call us at 210-930-5034. It was truly a pleasure speaking with you today. Thank you for choosing Precision Overhead Garage Doors!

The Precision Team

Thank you for correcting my comments about your service. I agree that you have always provided me with great service and I am sorry I entered unsatisfactory comments about service I received. Apparently, I had your company confused with another one. I apologize for my mistake and any inconvenience that might have caused. I have nothing but praise for the work your company, Precision Garage Door, has done for me in the past. I will continue to use Precision Garage Door for my future needs.

Bob Carbajal

Aaron and his partner did an excellent job installing my new door. They were neat, organized, and very respectful of their surroundings. The finished product is Excellent!! They finished my door and then I let them into a neighbor's house to do the same thing all over again on the same day. Thank you, Precision!!

Jeff Van Dyke

Jeff, Thank you for your kind words! We are very happy you were well-pleased with our technicians. We definitely appreciate your business, and as always, we are happy to help. Thank you for choosing Precision!

The Precision Team

My go to Team to service my garage doors.

Garry Hall

Garry, Thank you so much for your trust in our team! We appreciate your Business!

The Precision Team

Next day service was amazing. Tech was prompt, knowledgeable, friendly and efficient.

Scott Ackerson

Thanks so very much for the five star review and for taking the time out to give us that feedback. We appreciate your business and look forward to hearing from you in the future! Thank you for choosing Precision Overhead!

The Precision Team

Technician texted me before arriving. He was pleasant and professional. He evaluated the problems and gave me an estimate to accept or reject before beginning the work. The estimate was reasonable, and the work was completed in a timely manner. I was very pleased. I have used Precision for years and I will continue to do so. (Technician: Wesley)

Valerie Martin

Valerie! Thank You, so much for the stellar review and the five star rating! We appreciate you always choosing Precision Overhead and are really happy to hear that Wes took care of you in the same manner you are used to from Precision! We appreciate your business and look forward to working with you in the future!

The Precision Team

I like this company because they have 24 hours emergency! I called yesterday around 10 pm and they came today at noon and it is Saturday so I really appreciated the effort! Aaron did a very nice work and he explained to me in details what he had done

Ana Figueroa

Thanks very much for that fine review and for taking the time out to write it! We are happy to hear that Aaron took such good care of you and we will certainly make sure he knows ho much you appreciate his services. Thank you for choosing Precision Overhead!

The Precision Team

Our technician was knowledgable, helpful, friendly, no pressure, quick and efficient. We purchased items for the “overhaul” - springs, rollers, spools, and cable. He adjusted the garage door opener as well - all within an hour.

Bryan May

Hi Bryan! Thanks so very much for taking the time out to give us that excellent review! We are happy to hear that you were pleased with the service and the technician too! We look forward to working with you in the future. We appreciate your business ,and thank you for choosing Precision Overhead!

The Precision Team

Great and fast service. Kevin does a fantastic job

Ken Powers

Thanks Ken for the great review we will make sure Kevin knows you appreciate him! Thank you for choosing Precision Overhead!

The Precision Team

The repairman immediately saw what the was and took care of it

Sylvia Serrano

Hi Sylvia! Thanks very much for giving us that review! We appreciate your business, Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

I was happy that Precision Door could come out same day to fix a troublesome door. And they had the parts to complete the job

John B

Hi John! Thanks for taking some time out to give us that feedback! We appreciate your business and thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

Brent was very professional and took the time to explain my options and his recommendations. He was initially recommended by my neighbor - so, yes, word of mouth works! I am looking forward to the installation of my new door, and hope it's a little cooler for your team by then!

Kim I

Thank you Kim for the great review, and for the concern you have for our installers too! We are so happy to hear not only that Brent took such good care of you (and your neighbor) but also that word of mouth is how you heard of us! We pride ourselves on being able to offer the best technicians and installers and are pleased to know that Brent is out there keeping up Precision standards! Thanks for choosing Precision Overhead we look forward to working with you in the future!

The Precision Team

Excellent customer service! Wesley went over everything prior and explained what he recommended. Appreciated his professionalism and outstanding work

Laura Jones

Thanks so very much Laura for taking some time out to review our technician! We appreciate your feedback and will make sure Wes know he's doing a good job out there! We a grateful for your business and thank you for choosing Precision Overhead for all you garage door needs!

The Precision Team

If there was a 10 star option, I'd give Greg Garcia/Precision Door 10 stars! I called to arrange a purchase/installation for a new construction home. Not only were they able to come out the same day, the rep called me and said he was in the area and could come right away instead of the evening. He was able to work up the order on the spot, got the whole transaction done within an hour and address some work on our personal garage doors. He diagnosed that on the spot right after and scheduled the repair/ maintenance for the next morning. He said his motto is to treat others as he expects others to treat him...that's what customer service looks like! Customer service is now a lost art...not with Greg Garcia at Precision Doors! We are so impressed AND found out the door for the clients will be made and installed within 14 days or sooner. Everything is made in SA, can't ask for anything better than that! THANK YOU Greg, and Precision Doors for the best client services and door products!!!

Marvin Wiatrek

Wow! Thanks so very much for taking your time out to give us and Greg that awesome review!! We here at Precision strive to offer our customers the very best technicians and service available. Customer service is very much alive here and we are more than pleased to know that Greg upheld the Precision standard for you. We appreciate your business and look forward to working with you in the future! Thank you for choosing Precision Overhead for all your garage door services!

The Precision Team

Installer did a great job hooking up the new opener. Wish he would have lubed the rollers but I guess that’s not part of the service. I should’ve done more research on the product before buying over the phone but it is better than what we had before.

C. Wade

Thank you for taking the time out to give us that feedback we appreciate learning about our customers needs so we can improve our service. Thank you for choosing Precision Overhead garage doors!

The Precision Team

Great service. Tech was very polite and straight forward. I would recommend this company.

Paul Schroeder

Hi Paul! Thanks very much for taking the time out to give us those 5 stars! We appreciate your business and thank you for choosing Precision Overhead.

The Precision Team

We are very happy with the installation of our new insulated garage doors by Precision. They are very quiet and look amazing, matching the paint of the trim of the house. Rudy Urrabazo, the technician who installed the doors, was very professional and communicated and answered all my questions. Kudos to him!

Alfred Johnson

Wow thanks for the great review and the kind words for Rudy! We will certainly let him know how much you appreciate the job he did! Thanks for choosing Precision Overhead!

The Precision Team

I have been happy with the products and services your company provides since I first contacted you.

George Cochran

Thank you George, for taking the time out to give us a little feedback, we appreciate your business and are glad to know you are happy with us! Thank you for choosing Precision Overhead.

The Precision Team

Wes did a great job of quickly accessing the problem with our garage door. The repair was done within an hour. He also made recommendations for general maintenance and tune ups for our system that we should do in the future.

Raenell Rodriguez

Thanks so very much for the great feedback! Wes is a phenomenal technician and we will be sure to let him know how appreciative you were of his service. Thank you for choosing Precision Overhead doors!

The Precision Team

Friendly. Explained everything they were going to do. Saw the estimated price. Very pleased with their service

Elinor Greene

Hey Elinor! Thanks so very much for the review we depend on these to let us know how we are doing. We are so happy to hear that Brent was able to help you out yesterday he's one of our best! Thank you for choosing Precision Overhead garage doors, we appreciate your business

The Precision Team

Excellent service by very professional staff.

Bessie Robinson

Thanks Bessie! We appreciate your taking the time to give us a great review! We value our customers and thank you for choosing Precision Overhead garage doors.

The Precision Team

The service technician arrived on-time as scheduled and very reasonable price..

Juan Castro

Thanks for the review! Our technicians strive to always show up on time and provide friendly, knowledgeable service to our valued customers. Thank you for choosing us we appreciate your business and hope you will think of us for any future garage door needs!

The Precision Team

Both techs were Amazing. So friendly and polite. Highly recommend!!!

Trinity Hensley

Hi Trinity! Thanks so much for the five star review! We appreciate your business and are so happy to hear our technicians provided you with the excellent service we pride ourselves on providing. Thank you for choosing Precision Overhead!

The Precision Team

BE AWARE ----Showed up as scheduled. I had a broken spring on my garage door. The tech came in and looked at the spring. Then he said I needed all new rollers on the sides of the door and that my garage door opener was also bad. What? He had not seen the opener run or even tried it. I said just fix the spring. This led to MORE parts, new cable spools, new cables , and new bearings on the spring shaft. Another 230 dollars more than the 490 dollar spring replacement I was quoted and paid for. Now I had another 230 dollar invoice for a total of 720 dollars. He asked that I open the door manually and the cable fell off. He said I did not open the door correctly! Really? He put it back on and he opened the door and the cable fell off again. So it was never the way I opened the door. Blame the customer. He said the door was fixed. But never even tried it again before he put his ladder and equipment back on his truck. I told him to show me that it was working. It wasn't working. He said he would fix it without additional charges. There seemed to be a lot of up selling. The door now works manually with the "supposed bad side rollers". All for a cost of 720 dollars. Not sure if my garage door opener will work or not. I will need to hire another company to check out garage opener. At this point I did not trust anything the tech said was bad. BE AWARE --- Lots of up selling was going on. Myself, friends and other family members who heard my story had similar stories of up selling and will no longer use this company. VERY DISAPPOINTED CUSTOMER!

Curtis & Gayle Pfeiffer

Dear Mr. Pfeiffer, We regret that you were disappointed with the repair recommendations that were provided by our technician. We always consider safety to be the number one priority in every service estimate. During his visit, our technician identified the following concerns: A broken spring, frayed cables, cable drums that could not be set securely because the shaft was too worn on the end, and worn end bearings, all of which are safety concerns. He also recommended replacing the 20-year-old rollers which were worn and wobbly, which you declined. While we understand that our customers often expect our technicians to perform a simple fix, such as "Just replace the spring...", we cannot, in good conscience, simply perform that single repair when it would not ensure the safe, reliable operation of the door. Garage door components require regular maintenance, and unfortunately, repeated use of the door causes wear and tear, thus, neglecting to service the door can result in costly repairs. In this case, many of your garage door components needed attention, and our technician performed only the work that you had approved. Subsequently, we waived the cost of the replacement spring shaft, and offered to send a second technician out to verify that all work was completed to your satisfaction. We have not heard back from you since then. If we can be of assistance in any way, please feel free to contact our office.

The Precision Team

Travis was very knowledgeable and knew exactly what needed to be done to make the garage door work perfectly. Excellent work and very professional. Would highly recommend him on any garage door work.

Juan Espericueta

Hi Juan! Thank you very much for the kind words and the five star review! We work hard here at Precision Overhead to provide you the best in service and quality, Travis is an excellent example of what Precision Overhead offers, we appreciate your choosing us and look forward to working with you in the future!

The Precision Team

The installers chipped out 4 places on our garage floor without even asking to install new rails. They even used my husband's wood chisel to do it and ruined the chisel. They did not even say anything about it nor did they clean up the debris left behind. Precision tells us they will fix the floor "sometime" but we have been unable to get a fixed date. Garage doors were not installed properly and had to be adjusted and still make a terrible noise when we open them. So DISAPPOINTED!

Dell and gina Sheftall

Great customer service. Technician did a very good job. No complaints.

Charles Dewey

Thanks for choosing Precision Overhead garage doors we appreciate your business and look forward to working with you in the future!

The Precision Team

Excellent service. Customer service at it's BEST.

Charles Dewey

Scheduled visit was on time . Met with tech Gregg Garcia and he was very thorough and professional . He Explained the service that would be performed and the products that they would be using with great detail . Will definitely use them for our garage door replacement once the house is painted in the next week. Best Regards , Frank Lazalde

Frank Lazalde

Hi Frank! Thank you, we appreciate the kind words about our service and our technician! we look forward to working with you when your house is ready. Give us a call and Greg will be happy to come back out and continue with the excellence in service that comes with the Precision name! Thank you for choosing Precision Overhead!

The Precision Team

Jordan Wallace, who came over and explained everything very clearly. He gave us his honey and professional opinion regarding our needs. After further consultation we decided to purchase the garage door including the opener. Thank you.

Agnes Bailey

Thanks so much Agnes for the review and the feedback! We are so glad to hear you had a great experience with us and we appreciate your business! Thanks for choosing Precision Overhead.

The Precision Team