PRECISION GARAGE DOOR SERVICE OF SAN ANTONIO

If there was a 10 star option, I'd give Greg Garcia/Precision Door 10 stars! I called to arrange a purchase/installation for a new construction home. Not only were they able to come out the same day, the rep called me and said he was in the area and could come right away instead of the evening. He was able to work up the order on the spot, got the whole transaction done within an hour and address some work on our personal garage doors. He diagnosed that on the spot right after and scheduled the repair/ maintenance for the next morning. He said his motto is to treat others as he expects others to treat him...that's what customer service looks like! Customer service is now a lost art...not with Greg Garcia at Precision Doors! We are so impressed AND found out the door for the clients will be made and installed within 14 days or sooner. Everything is made in SA, can't ask for anything better than that! THANK YOU Greg, and Precision Doors for the best client services and door products!!!

Marvin Wiatrek

Wow! Thanks so very much for taking your time out to give us and Greg that awesome review!! We here at Precision strive to offer our customers the very best technicians and service available. Customer service is very much alive here and we are more than pleased to know that Greg upheld the Precision standard for you. We appreciate your business and look forward to working with you in the future! Thank you for choosing Precision Overhead for all your garage door services!

The Precision Team

Installer did a great job hooking up the new opener. Wish he would have lubed the rollers but I guess that’s not part of the service. I should’ve done more research on the product before buying over the phone but it is better than what we had before.

C. Wade

Thank you for taking the time out to give us that feedback we appreciate learning about our customers needs so we can improve our service. Thank you for choosing Precision Overhead garage doors!

The Precision Team

Great service. Tech was very polite and straight forward. I would recommend this company.

Paul Schroeder

Hi Paul! Thanks very much for taking the time out to give us those 5 stars! We appreciate your business and thank you for choosing Precision Overhead.

The Precision Team

We are very happy with the installation of our new insulated garage doors by Precision. They are very quiet and look amazing, matching the paint of the trim of the house. Rudy Urrabazo, the technician who installed the doors, was very professional and communicated and answered all my questions. Kudos to him!

Alfred Johnson

Wow thanks for the great review and the kind words for Rudy! We will certainly let him know how much you appreciate the job he did! Thanks for choosing Precision Overhead!

The Precision Team

I have been happy with the products and services your company provides since I first contacted you.

George Cochran

Thank you George, for taking the time out to give us a little feedback, we appreciate your business and are glad to know you are happy with us! Thank you for choosing Precision Overhead.

The Precision Team

Wes did a great job of quickly accessing the problem with our garage door. The repair was done within an hour. He also made recommendations for general maintenance and tune ups for our system that we should do in the future.

Raenell Rodriguez

Thanks so very much for the great feedback! Wes is a phenomenal technician and we will be sure to let him know how appreciative you were of his service. Thank you for choosing Precision Overhead doors!

The Precision Team

Friendly. Explained everything they were going to do. Saw the estimated price. Very pleased with their service

Elinor Greene

Hey Elinor! Thanks so very much for the review we depend on these to let us know how we are doing. We are so happy to hear that Brent was able to help you out yesterday he's one of our best! Thank you for choosing Precision Overhead garage doors, we appreciate your business

The Precision Team

Excellent service by very professional staff.

Bessie Robinson

Thanks Bessie! We appreciate your taking the time to give us a great review! We value our customers and thank you for choosing Precision Overhead garage doors.

The Precision Team

The service technician arrived on-time as scheduled and very reasonable price..

Juan Castro

Thanks for the review! Our technicians strive to always show up on time and provide friendly, knowledgeable service to our valued customers. Thank you for choosing us we appreciate your business and hope you will think of us for any future garage door needs!

The Precision Team

Both techs were Amazing. So friendly and polite. Highly recommend!!!

Trinity Hensley

Hi Trinity! Thanks so much for the five star review! We appreciate your business and are so happy to hear our technicians provided you with the excellent service we pride ourselves on providing. Thank you for choosing Precision Overhead!

The Precision Team

BE AWARE ----Showed up as scheduled. I had a broken spring on my garage door. The tech came in and looked at the spring. Then he said I needed all new rollers on the sides of the door and that my garage door opener was also bad. What? He had not seen the opener run or even tried it. I said just fix the spring. This led to MORE parts, new cable spools, new cables , and new bearings on the spring shaft. Another 230 dollars more than the 490 dollar spring replacement I was quoted and paid for. Now I had another 230 dollar invoice for a total of 720 dollars. He asked that I open the door manually and the cable fell off. He said I did not open the door correctly! Really? He put it back on and he opened the door and the cable fell off again. So it was never the way I opened the door. Blame the customer. He said the door was fixed. But never even tried it again before he put his ladder and equipment back on his truck. I told him to show me that it was working. It wasn't working. He said he would fix it without additional charges. There seemed to be a lot of up selling. The door now works manually with the "supposed bad side rollers". All for a cost of 720 dollars. Not sure if my garage door opener will work or not. I will need to hire another company to check out garage opener. At this point I did not trust anything the tech said was bad. BE AWARE --- Lots of up selling was going on. Myself, friends and other family members who heard my story had similar stories of up selling and will no longer use this company. VERY DISAPPOINTED CUSTOMER!

Curtis & Gayle Pfeiffer

Dear Mr. Pfeiffer, We regret that you were disappointed with the repair recommendations that were provided by our technician. We always consider safety to be the number one priority in every service estimate. During his visit, our technician identified the following concerns: A broken spring, frayed cables, cable drums that could not be set securely because the shaft was too worn on the end, and worn end bearings, all of which are safety concerns. He also recommended replacing the 20-year-old rollers which were worn and wobbly, which you declined. While we understand that our customers often expect our technicians to perform a simple fix, such as "Just replace the spring...", we cannot, in good conscience, simply perform that single repair when it would not ensure the safe, reliable operation of the door. Garage door components require regular maintenance, and unfortunately, repeated use of the door causes wear and tear, thus, neglecting to service the door can result in costly repairs. In this case, many of your garage door components needed attention, and our technician performed only the work that you had approved. Subsequently, we waived the cost of the replacement spring shaft, and offered to send a second technician out to verify that all work was completed to your satisfaction. We have not heard back from you since then. If we can be of assistance in any way, please feel free to contact our office.

The Precision Team

Travis was very knowledgeable and knew exactly what needed to be done to make the garage door work perfectly. Excellent work and very professional. Would highly recommend him on any garage door work.

Juan Espericueta

Hi Juan! Thank you very much for the kind words and the five star review! We work hard here at Precision Overhead to provide you the best in service and quality, Travis is an excellent example of what Precision Overhead offers, we appreciate your choosing us and look forward to working with you in the future!

The Precision Team

The installers chipped out 4 places on our garage floor without even asking to install new rails. They even used my husband's wood chisel to do it and ruined the chisel. They did not even say anything about it nor did they clean up the debris left behind. Precision tells us they will fix the floor "sometime" but we have been unable to get a fixed date. Garage doors were not installed properly and had to be adjusted and still make a terrible noise when we open them. So DISAPPOINTED!

Dell and gina Sheftall

Great customer service. Technician did a very good job. No complaints.

Charles Dewey

Thanks for choosing Precision Overhead garage doors we appreciate your business and look forward to working with you in the future!

The Precision Team

Excellent service. Customer service at it's BEST.

Charles Dewey

Scheduled visit was on time . Met with tech Gregg Garcia and he was very thorough and professional . He Explained the service that would be performed and the products that they would be using with great detail . Will definitely use them for our garage door replacement once the house is painted in the next week. Best Regards , Frank Lazalde

Frank Lazalde

Hi Frank! Thank you, we appreciate the kind words about our service and our technician! we look forward to working with you when your house is ready. Give us a call and Greg will be happy to come back out and continue with the excellence in service that comes with the Precision name! Thank you for choosing Precision Overhead!

The Precision Team

Jordan Wallace, who came over and explained everything very clearly. He gave us his honey and professional opinion regarding our needs. After further consultation we decided to purchase the garage door including the opener. Thank you.

Agnes Bailey

Thanks so much Agnes for the review and the feedback! We are so glad to hear you had a great experience with us and we appreciate your business! Thanks for choosing Precision Overhead.

The Precision Team

GREAT JOB. Service was done very professionally. Installer was very polite and curious. Job well done!

Bill Curley

Thanks so much for the great review and feedback! We strive to be the best for our customers and deliver precise garage door service for all your needs. Your business is appreciated, Thanks for choosing Precision Overhead.

The Precision Team

Art came out and gave me wonderful service on my garage door. He was very knowledgeable, efficient, and very personable. I would recommend Precision Garage to anyone needing work on a garage door. Thank for the quick turnaround also. Same day service.

Robert Koltz

Hi Robert! We appreciate the feedback and you for taking the time to give us 5 stars! Art is a great addition to our team of technicians who are all trained and dedicated to delivering the precision that our name demands. Thank you for choosing Precision Overhead for all your garage door needs.

The Precision Team

Your expectations were meet. Patrick was very professional and excellent customer service manners. Precision business is very customer service oriented.

Tom Earnest

Hi Tom! Thanks so much for taking time to give us some feedback, we are always happy to hear from happy customers! We appreciate your business and look forward to working with you in the future!! Thanks for choosing Precision Overhead for all your garage door needs.

The Precision Team

Jason arrived on time and completed the installation of a new keypad with ease and a smile.

Diana Morehouse

Jason is the best! Thank you for giving us a moment to rate our service. We appreciate your business, thanks for choosing Precision Overhead!!

The Precision Team

Garage door spring broke on weekend. called several numbers to book appointment for replacement spring. A person answered my call at Precision and I booked a time for the next day (Monday.) The technician arrived as scheduled and after an inspection of the situation recommended replacing several items. I declined †hose add-ons and just had him replace the broken spring.Took him about 40 minutes to complete the task.Total cost for job was $564.14 which I thought was a bit excessive. Cost of springs was $198.00 each spring? Googled price of same springs and I could have purchased them for $175.00 the pair on Amazon? Should have looked at this alternatives before spending the money I did. The repair was carried out in a timely and competent fashion by the repairman.As a senior citizen on a fixed income I will know better in the future.

Roy Kemp

Mr. Kemp, Thank you for taking the time to leave us a detailed review! We do appreciate your business. While we do not claim to be the least expensive garage door repair company, we do believe we provide the highest quality service and door components. Our technicians provide recommended repair estimates with several options for customers to choose from based on their individual situation. The springs we installed at your home are high-cycle torsion springs which are designed to outlast other cheaper options, such as those you may have viewed on Amazon. We would never recommend that anyone purchase springs and install them themselves, as doing so could cause major injury; The springs must be carefully wound to a specific tension, thus they must be installed by a qualified technician. We have had many calls from customers who have attempted to service their own doors and sustained injury in the process. Again sir, thank you very much for choosing Precision door, we do appreciate your business.

The Precision Team

Great job and quick.

Robert Summers

Thank you Robert we sure do appreciate your feedback! Thanks for choosing Precision Overhead for all your garage door needs.

The Precision Team

Excellent service.

Bob & lula Edwards

Thank you so very much for taking the time to give us a little feedback! We appreciate your choosing Precision Overhead garage door service.

The Precision Team

Excellent, done right

Bob & lula Edwards

I would highly recommend Precision Door Service. They were extremely prompt in coming out and the service was outstanding. My technician was Art Fuentes and he was superb. Very knowledgeable and honest about the options to solve your problem. He was also very courteous to deal with and made me feel confident I had the right person. I will definitely be using them if I have any future garage door problems.

Tammy Landeen

Tammy, That is wonderful to hear! Art is definitely one of our best technicians. We are happy you were pleased with his work. Thank you for your business, and thank you for choosing Precision Door!

The Precision Team

Wes was very friendly, to the point, and wasted no time! He didn't pressure me into buying anything and let me go at my pace. Ultimately decided to go ahead with a fresh install which he set up quickly! Thanks!

Robert L

Thank you for taking the time out to give us some feedback! Wes is a great example of how we like to do things here. We appreciate your business and Thank you for choice of Precision Overhead.

The Precision Team

Brent arrived early, promptly diagnosed the issue and our garage door opener was operating properly in short order.

Jack Willome

Excellent! We are so happy to hear that everything went well for you, thanks for taking time out to give us some feedback. Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

Greg arrived early and went straight to the tape measure. Explained what was needed and the procedure to make it happen. No muss, no fuss (as it should be). Gave me a price and timeframe for job start. As smooth and painless process. I'm quite sure the post installation review will be just as good.

Michael Galvan

Thanks Michael for the initial review and we are sure that your installation will be just as successful! We work hard to offer our customers the best of the best for both products and service, so happy to know our efforts are working! Thanks for choosing Precision Overhead.

The Precision Team

I was very impressed by how well Wesley did the repair. He was very knowledgeable and experienced in the process. He was also very polite and very respectful person. I would definitely recommend this company to anyone.

Raul Martinez

Thank you so very much for great review! We strive to be the best for our customers and are so glad to hear you had an awesome experience with us. We appreciate your recommendations and thank you for choosing Precision Overhead!

The Precision Team

Expensive but other than that well done.

James Stone

We appreciate the feedback! We try to provide the best quality products and the best quality service. Thanks for taking the time out to give us a review and for choosing Precision Overhead!

The Precision Team

Our installer, Jason, was very polite, courteous and professional to work with. He explained the entire process and finished the job in a timely manner. If we have any further issues or questions, my husband and I will definitely be contacting Precision Door!

Bilindy Thomas

Thanks for the great feedback we appreciate hearing about when we get the job done right! Please feel free to contact us anytime. Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team