PRECISION GARAGE DOOR SERVICE OF SAN ANTONIO

I was very pleased with Patrick. Did not push me into buying anything but made suggestions. I went ahead and replaced all of the rollers as they were metal and he stated that sometime they stop rolling and it makes the opener work harder. I was pleasantly surprised at how quiet my door is now. Thanks Patrick

Bonny

Hello Bonny! Thank you for taking the time out to give us that detailed feedback, We are so happy to hear Patrick was able to exceed your expectations and quiet down your garage door for you! Please feel free to contact us in the future we look forward to working with you! Thanks for choosing Precision Overhead for all your residential garage door needs!

The Precision Team

I am still in awe of how quiet my door is.

Bonny

I am still in awe of how quiet my door is.

Bonny

Ordered door in May—-took over two months to arrive….neighbors ordered same door, got two different doors. HOA now wants my door changed to match their two doors…company is not accepting any of their errors. Interesting phone conversations without admitting fault of company…

Andrew Vandewalle

Dear Mr Vandewalle, We appreciate you taking the time to share your feedback, although we must express our disappointment in your characterization of our services. When a door is ordered we create the order to match exactly what the invoice states is ordered and signed off on by our customers prior to ordering. This is exactly what happened in this case as well, we placed the order exactly as you specified. First off regarding the delivery of your door. When you ordered your door you were told that production on special order doors takes 4-6 weeks. We also gave you an ETA for your door to arrive and it arrived 6 weeks from the date it was ordered. Regarding the mix-up with your neighbors' orders, we regret any confusion and understand the inconvenience caused by the situation. Your neighbors doors however, were ordered two months after yours and they arrived faster as they were not special order doors. They also match each other and were both approved by your HOA in Aug. of 2023. As for your HOA's request to change your door to match your neighbors', we sympathize with your predicament. We are more than willing to work with you to find a satisfactory solution that meets both your needs and your HOA's requirements. However as the fault is not on our end we will not provide this door free of charge. Concerning your perception of our phone conversations, we take your comments seriously. Our team is trained to provide transparent and honest communication which we did, but you were unwilling to acknowledge that you ordered the wrong door. If there were any misunderstandings or lapses in communication they are not on our end, you received and signed the contract approving the door that you ordered.

The Precision Team

Your salesman told my neighbors they were getting the same door as mine—-it was their (your employees) error. They even called back after the mistake was discovered.

Andrew Vandewalle

Your salesman told my neighbors they were getting the same door as mine—-it was their (your employees) error. They even called back after the mistake was discovered.

Andrew Vandewalle

I highly recommend Precision for your garage door service needs. They are friendly and prompt. Greg Garcia came to service our door and was exceptionally polite, friendly, honest and knowledgeable. Very happy with the service!

Tammy Landeen

Hello Tammy! We are very proud to have the most professional staff of seasoned technicians out there providing our valued customers with every option for their garage door. We appreciate your business and we look forward to working with you and anyone you refer in the future! Thanks for choosing Precision Overhead!

The Precision Team

I called at 7:45 and Chris was here before 9:00 and got our door working perfectly within one hour. I will definitely be calling for any other problems we have.

Lynn Tiner

Thank you so much for taking the time to give us that feedback! We love to hear from our customers about how we are doing out there! we appreciate the five stars too! Call us anytime we'll send Chris back out to get it fixed up! Thank you for choosing Precision Overhead!

The Precision Team

Wesley was perfect. He came out, greeted me and proceeded to check the door. He figured out what was wrong, gave us a price and we told him to do it. About an hour later the door was fixed, we wrote him a check, and now we are happier than hell. Thanks for having the perfect team.

Henry Schmidt

Hey Henry! Thanks so much for that awesome review! We love to hear when our customers are so satisfied! We will pass on the gratitude to Wes. Thank you for choosing Precision Overhead we look forward to working with you in the future should the need arise!

The Precision Team

Arrived promptly and on time. Very knowledgeable about all aspects of my issues. I would highly recommend calling them again to figure anything else I might have issues down the road.

Steve Graley

We're thrilled to receive your positive review! Thank you for highlighting our knowledgeable service technicians. We are delighted you had a great experience. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your recommendation, Thank you for choosing Precision Overhead!

The Precision Team

I chose Precision because I did business with them before. Art Fuentes was very informative and explained every thing real well on my estimate. He fixed my garage door temporarily so that a plumber can fix a leak. I was just in need of a panel to replace the one I backed into.

John O'shea

Hi John! Thank you for taking the time to give us that excellent review! We are happy to provide our customers with the most highly qualified and capable technicians. We always do our best to meet and exceed our customers expectations, so glad to hear we were successful! Thank you for choosing Precision Overhead!

The Precision Team

My problem is solve. The people were very helpful.

frances Briers

Hello Frances, We are very happy to hear Greg got your door problems solved! Thanks for choosing Precision Overhead, we look forward to hearing from you in the future!

The Precision Team

Very satisfied with the service & Rep. Cant open the invoice called ofc they could not help. are supposed to send in mail..

Sharon Paullus

Hi Sharon, we are very pleased to hear our technicians were so helpful! Please contact the office directly at 210-930-5034 if you are still having trouble with your invoice! Thank you for choosing Precision Overhead!

The Precision Team

Sorry to say after 2 more calls the problem is not solved. Not blaming the reps as the sun is the culprit there has to be an answer as during daylight hours I feel like a prisoner in my home. Will call office on Tuesday.

Sharon Paullus

Precision has serviced our doors a few times over the last 7 years. They have been prompt, professional and knowledgeable. I recommend Precision for sure.

RM

Thank you for the feedback and the referral! We appreciate your business abs thank you for choosing Precision Overhead for all your garage door service needs. Happy Holidays!!

The Precision Team

Travis did a great job today on our garage door. Gave us a call before coming and explained everything that needed to be done. Will recommend him to all our neighbors and friends. Thanks for a job well done!!!

Doug Frandsen

Thank you Doug for the excellent feedback, we are so happy we could help you out! Travis is awesome and we will make sure he knows you appreciate his work. Thanks for choosing Precision Overhead for all your garage door service needs! Happy Holidays!

The Precision Team

Travis Bartley was amazing!!! I was able to get same day service and Travis completed all of the work in a timely fashion and left me with a garage door that was better than new. Thank you so much for the help :)

Hillary Rodriguez

Hi Hillary! Thank you so much for the rave reviews we appreciate your choosing Precision Overhead for all you garage door service needs. We appreciate your business and wish you a Happy Holiday season.

The Precision Team

Spring broke on garage door. Called Precision, scheduled service for next day. Technician Travis was on time, knowledgeable, though, polite, and completed service with professional expediance. Would recommend to anyone in need of reliable repaire

William Mackie

Hi William! We are so happy to hear that you were pleased with the services provided yesterday, thankyou for the excellent feedback and five star rating. We appreciate your business and look forward to working with you in the future. Thank you for choosing Precision Overhead for all your garage door service needs.

The Precision Team

The company responded quickly when I was deparate for a weekend repair. The service man was very knowledgeable and professional. His work was efficient, outstanding and clean. He took great effort to explain the problem and show me the original broken spring. I could not have been more pleased with the outcome. Great company! Thanks.

Michael Mills

Hello Michael! Thanks very much for the excellent feedback and for the five stars too! We appreciate you choosing us and we are happy to help! Happy Holidays from our family to yours!

The Precision Team

I called Precision because of a previous experience with one of their technicians. The technician was excellent, The technician we received today was just as efficient as the last.

Yuhunter Woodard

Thank you very much for your continued business we appreciate you choosing Precision Overhead for all your garage door service needs! We look forward to working with you in the future. Happy Holidays!

The Precision Team

Was on time very quickly done very professional .

Reinaldo Diaz

Reinaldo, We appreciate your kind comments! Thank you for choosing Precision Door! We appreciate your business!

The Precision Team

We are completely confident we made the best choice choosing Precision Garage Door Service. Gentleman was efficient, respectful and took the time to explain everything.

Joshua Cox

Joshua, We are so happy you were well-pleased with our service technician! We strive to be professional and educate our customers how to take care of their doors. Thank you for choosing Precision Door, We appreciate your business!

The Precision Team

Great service!

Jaquan Teasley

Jaquan, Thank you for taking time to give us a great review, we do appreciate it! Thank you for your business, and for choosing Precision Door!

The Precision Team

I went online and liked what the web for Precision said about it.

Linda Harvey

Ms. Harvey, Thank you for choosing Precision Door! We appreciate your business!

The Precision Team

Very courteous and knowledgeable. Explained repairs that were needed and disclosed before work continued.

Brent Campbell

Brent, We are so happy you were well-pleased with our Technician's experience and knowledge. Thank you for choosing Precision Door for your Repair Services!

The Precision Team

Travis was outstanding very professional explained everything very clearly explained what was wrong and the pricing is a credit to the company..

Robert Todd

Robert, Thank you for taking the time to write us a great review! We genuinely appreciate your kind words and want to thank you for choosing Precision as your Garage door service company of choice!

The Precision Team

Wes was our technician. Very professional and right on time.

Carl Priddy

Mr. Priddy, We are so happy you were pleased with our technician, Wes. We appreciate your business!

The Precision Team

Good job explained everything cleaned up

Galen & barbra Fienhage

Galen and Barbara, Thank you for taking the time to write us a review. We are glad you were pleased! Thank you for choosing Precision Door!

The Precision Team

The technician is very helpful, explaining in details and fix the problem.

Winnie Wu

Hi Winnie! Thanks so much for the five star review, we are happy to hear that our technician took good care of your problem. We Appreciate your business and Thank you for choosing Precision Overhead!

The Precision Team

Great experience today with Greg. He was on time, knowledgeable, and courteous. The spring was replaced quickly and professionally. Highly recommend.

Mary kay Haase

Thank you so much for taking the time out to give us that valuable feedback! We will make sure that Greg knows how much you appreciate his service and professionalism. We appreciate your business and thank you for choosing Precision Overhead!

The Precision Team

I am completely satisfied with the service and professionalism from Precision Door. My garage door opener had completely failed and needed to be replaced ASAP. The technician, Art Fuentes, called and said he was wrapping up an appointment and could get to me sooner than what we had planned, which worked out great. When he arrived, Art was courteous, clear, and very informative. He walk me through the process and the basic operations. I was very satisfied with the results and would recommend Precision Door and Art to all my family and friends.

Jay Duque

Hi Jay! Wow thanks for that awesome feedback! We really appreciate your business and we are so happy to hear that Art was able to take such good care of you, we will be sure to let him know his hard work is appreciated! Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

Marcus, our tech, was early on his routes and reached out to us to make sure it was ok to come by earlier than scheduled. He was very descriptive in his explanation of our issues and had multiple suggestions for how to remedy the problem. He did adjust our door to get us back to functioning (the issue is two bowed panels) and walked us through some possible next steps. Very professional and knowledgeable.

james Halatin

Hi James! We sure do appreciate you taking the time to give us the five stars and some feedback as well! We are very happy to hear Marcos upheld the Precision standard for you and we certainly look forward to hearing from you in the future! Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

Very professional. The installation of the new door and opener went smoothly. Nothing rushed, but performed in a timely manner. Overall, a great experience!!

Mickey Webb

Wow Mickey! Thanks so much for the great review! We are very pleased to hear Marcos did such a good job for you, we appreciate your business! Thank you for choosing Precision Overhead!

The Precision Team

Helped us with our problem quickly and professionally.

Robert Velasquez

Professionalism and quality service are our main goals here at Precision Overhead so we are very happy to hear our technician took such great care of both for you! Thanks for choosing Precision Overhead!

The Precision Team

I had superb service. Everything was explained to me and I was asked frequently as to my satisfaction with the service. Aaron was very courteous and professional and I would have no hesitation having him work for me again.

Gayle Orear

Wonderful Gayle! We are absolutely delighted to hear that Aaron was able to give you the best service around, he truly represents the Precision name well. We appreciate your business and you for taking the time out to give us that feedback! Thank you for choosing Precision Overhead!

The Precision Team