Precision Garage Door of East Bay
Has Received 879 Reviews
Average Rating: 4.79
Garage Door Opener Repair
Pleasant Hill, CA
James was personable, patient, and quickly fixed our problem. He was great!
Teri Carson
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Piedmont, CA
We are very happy working with Precision. Same-day service and very knowledgeable technicians. They did a great job repairing our garage door system.
John Hiestand
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Orinda, CA
They did a wonderful job. Clean and efficient. The door broke on Tuesday night and they came out and fixed everything the following morning.
Mark Swimmer
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Dublin, CA
I called to get 1 broken spring fixed on my garage door, When the repair person arrived i showed him the broken spring. He told me i needed 2 new springs, new side door rollers, 2 new cable drums and new cables and i needed my opener motor tuned up. I was quoted between $285 to $300 on the phone so that's why I agreed to have him come out and was told the service call would be $69.99 but cut in half if i used them for the repair. His first estimate was $1400! I told him i only wanted the springs repaired and he said he would not it unless I replaced the drums and cables for $960 as he said they were wore out and the bearings were bad. He never opened the door or even touched the parts he said were bad. Needless to say I told him no thank you and he asked for the payment for the service call that I did pay. I called another company and they replaced both springs for $380! I called Precision to complain about my estimate and the service call payment I made for the unfair estimate as I believed I was baited and switched when the repairman showed up and was told the manager would call me back to discuss the problem. No call back ! Beware and read the 1 star reviews before calling them.
Brent Milz
Response:
Hi Mr. Milz, Thank you for reaching out. I'm sorry to hear about your customer experience. I left you a VM this morning. Please feel free to reach out if you'd like to chat further. Thank you for choosing Precision Door. Freddy Cespedes General Manager Precision Garage Door 510-785-9195
The Precision Team
Comment:
I did finally receive a voice message from Mr Cespedes stating he was sorry for the experience I had and that he was sending me a refund for the service call for $69. It’s been 2 months and I have yet to receive it so I am still very disappointed with this company.
Brent Milz
Service Provided:
Broken Garage Door Spring Repair
Product:
Install Garage Doors
Castro Valley, CA
Antonio, did a great job! He is very friendly, knowledgeable and explained everything clearly. Fantastic service tech!!
Ronald Lew
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Install
Moraga, CA
Trent the installer and his assistant were thorough in their explanations of what was being done. They were quick and efficient in the installation of a new garage door opener and accessories. They also service two garage doors.
Larry Tessler
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Union City, CA
The teck was excellent thanks very much
Tom Miller
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Hayward, CA
Precision always meets my expectations, solves any garage door problems, and the staff arrive when they say they will. Our technician, James Walker, was courteous, helpful and professional. James also gave me some maintenance tips that will be very useful. I have your business number and date of service posted next to my garage door opener button! Thank you for your excellent and reliable service!
Tom Peterson
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Alamo, CA
Sheridan has serviced our very heavy garage doors for several years. Always courteous and professional. An excellent technician. Highly recommend!
Brad Skepner
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Hayward, CA
We had James repair our garage door three years ago, he did an awesome job in 2019. Today he returned to repair another problem with our garage door. I absolutely give him a 5 star for his workmanship. Thank you James!!!
John Lawther
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Oakland, CA
Carlos is the BEST! He completed my garage door maintenance with the greatest skill and professionalism.
Joe Bermudez
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Danville, CA
My experience with precision door was very favorable! The estimate was fair and they gave me a $200 credit and the door installer was on time and did a great job!
John Nunes
Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Garage Door Opener Repair
Danville, CA
Was so pleased that a technician could come out same day as phone call. Knew what the problem was, installed a new pad, reprogramed car opener and was gone in in a flash. I was so relieved!
Jan Knadle
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Fremont, CA
Excellent service from knowledgeable and thorough technician. Would definitely recommend.
Stephen Rice
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Richmond, CA
Precision Door, family-owned for many years, has the best service from your purchase through service. I had my second service call today that was again, done with care, concern, professionalism and efficiency. The technician took care of the problem, explained it and added a service I didn't have to pay for. I love my garage door and am very happy I chose THIS company for the purchase.
Cassandra Juniel
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Newark, CA
Phillip Nguyen was the technician. He was friendly and answered all my questions and concerns about the new motor that he installed for my garage opener. I’m happy that my garage door was fixed on time without any delay. Thank you Philip!
Aurora Ornido
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Garage Door Repair
San Ramon, CA
I am old client. Price for repair was not competitive
Paul Burda
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Fremont, CA
Good job.
Weir Zhang
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Install
Livermore, CA
Very nice young man, he did a excellent job!! Very happy, thank you ????
Catherine Yung
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Opener Repair
Saratoga, CA
Very quick respond in matter of 30 min and very knowledgeable associate I highly recommend him
Amir Homayoun
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Hayward, CA
Sheridan was super professional and responsive! Worked fast and clean! Thank you!
Mike Dale
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Hayward, CA
Very good service
Pardeep Kumar
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Walnut Creek, CA
James did an excellent job. He arrived within 15 minutes of my call to the company for assistance He provided me with 3 options for repairs and costs on my aging garage door and explained each one in detail. The job was completed with the garage left in clean condition. I would definitely recommend Precision and Janes to others.
Gail Jern
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Pinole, CA
Servicerepair person, Carlos was professional throughout the service. He was both courteous, knowledgeable and attentive. I highly recommend Precision .
Susan Lane
Service Provided:
Garage Door Opener Repair
Product:
Opener
Garage Door Repair
Danville, CA
Same day service and efficient and thorough repair work. Very helpful with both garage doors.
Priscilla Moyer
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
San Ramon, CA
Great service and response time! Our technician James W came out to do a repair on the garage door opener. James was friendly, fast and efficient. We would definitely recommend Precision Door as your go to for repairs. ~Scott T. 9-13-2022
Scott Ttillinghast
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Danville, CA
9/22 wow, this kind of service is rare today! Travis came out after calling to say he was on his way. He quickly assessed my old garage door mechanism problem, explained my options for fixing, and got right down to business in my HOT garage installing a new motor, rails, safety things. He patiently explained the new remote and wall switch capabilities & helped me link it all to my phone through the app. Travis was the ‘back-up’ guy that day as the other tech was behind, as he also let me know by text while Travis was there. Great communication, service, courtesy, knowledge of products — wow, very impressive!!!!
Marylin Gray-raine
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Garage Door Opener Install
Antioch, CA
Carlos did a great job at my home. He was polite well informed and explained what he was going to do in detail. I am very happy with the opener he installed. It is a big improvement over a chain drive. I plan on getting a new door soon since he did such a good job.
Stanley Cordoba
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Opener Repair
Saratoga, CA
Pablo did a great job for us. Price was reasonable, he gave us tips on how to diagnose the issue next time, joked with us, and lubed up the springs as a freebie.
Wingra Fang
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Oakland, CA
Jim and Tony were so kind and patient. They were on time and very efficient. They exceeded my expectation. My garage door has not run this smoothly in years. I will be a returning customer and recommend you to give them a try. I really appreciate how personable and professional they were. They answered all of my questions And explained what needed to be replaced with no pressure to buy today. Jim just wanted to make sure I knew what was going on with my garage so that I could make an informed decision. I am a pleased customer. THANK YOU for excellent service.
Jillian Reems
Service Provided:
Garage Door Repair
Product:
Rollers
With 103,838 Reviews
For this location's local site visit:
This location is owned and operated by:
Pat Prendergast
Precision Door Service of East Bay
20986 Corsair BlvdHayward CA, 94545 License: #993539