Precision Garage Door of East Bay

Has Received 1 Review in:

San Martin

Average Rating: 5.00


Garage Door Repair

06/12/2016

San Martin, CA

Review:

I called Precision after an Internet search that said they had same day service. The gear box on our garage door opener was broken and needed replacing. I had originally called the company that installed it, but they didn't return my calls, so I was looking for a reliable company to do the repair. I scheduled an appt between 4-8pm the next day. The next day we were visiting relatives, planning to be home by 4:00, when I received a call from the repairman asking if he could come 2 hours early. (It was very difficult to understand his English because of his heavy accent.) I explained that we wouldn't be home until 4:00 but he said he needed to come early so I asked our adult son if he would be able to handle it for us. As we were driving home the repairman called to say it needed more than just a new gear box. Again, it was very difficult to understand him so I asked him to explain it to our son and have him call us. When our son called us back, trying to relay the repairs and price, the costs kept increasing. After a frustrating conversation we decided to just pay the service charge and take our business elsewhere.

Nancy Murphy


Response:

Nancy - Thanks for your honest assessment of your experience with Precision. I apologize that our schedule allowed us to potentially arrive earlier. We do our best to be as efficient as possible and to be in constant communication with our customers. I do hate that the extent of repairs was larger than you expected or budgeted. We do our best to provide long lasting solutions to all of our clients. We hate that we frustrated you so that you went to a competitor. We would love for another opportunity to serve you in the future.

The Precision Team

Service Provided:

Garage Door Repair

Product:


Our Average Rating

With 22641 Reviews

  • 5 Star (95.4%)
  • 4 Star (2.2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Precision Door Service of East Bay

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of East Bay

20986 Corsair Blvd
Hayward CA, 94545
License: #993539
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