Precision Garage Door of Knoxville

Has Received 3 Reviews in:

Lake City

Average Rating: 5.00


Garage Door Repair

04/10/2017

Lake City, TN

Review:

Without going into detail (and to save my husband some embarrassment), we broke our garage door bending the track and breaking the cables. It was late evening. I called Precision and they sent someone the next morning and fixed it. Excellent service, the young man explained what he needed to do and took care of it. I hope we don't break our garage door again but if it happens I will definitely call Precision!!

Merry Church


Response:

Merry Church, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Cables

Garage Door Opener Install

04/04/2017

Lake City, TN

Review:

James was very nice did a great job explaining things to us. Will definitely be calling on Precision for future garage door needs. Thank you.

Brenda Patterson


Response:

Brenda Patterson, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with James.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Opener

Broken Garage Door Spring Repair

07/15/2016

Lake City, TN

Review:

Your man did a good job fixing the broken torsion spring. However, he also insisted on installing a truss along the upper edge of the door for additional support. When I expressed concern that the upper edge of the door was contacting the garage door opener screw drive track, he dismissed my concern. A few minutes later-after he had left-I attempted to open the door and the motor starting capacitor blew, emitting smoke into the garage. Evidently, the added stress of pushing the door against the overhead track put too much load on the capacitor. I called to request a new capacitor, but was told they are not in stock, and could not be ordered until Monday. I told the customer service representative that I would be out of town all week next week, and that my wife could not open the door manually. Despite my concerns, I received no satisfaction for a problem caused by your technician.

William Moss


Response:

William- Thank you for your honest opinion of our company and technician. Unfortunately, even when we hire the best technicians, they still make mistakes occasionally. We appreciate your patience while our local management team addresses the issue.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Cables

Our Average Rating

With 29890 Reviews

  • 5 Star (95.5%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

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Precision Door Service of Knoxville

For this location's local site visit:

This location is owned and operated by:
Chuck Gatlin

Precision Door Service of Knoxville

10525 Kingston Pike, Ste C
Knoxville TN, 37922
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