Precision Garage Door of San Jose

Has Received 21 Reviews in:

The Santa Cruz Area

Average Rating: 4.86


Broken Garage Door Spring Repair

06/17/2017

Santa Cruz, CA

Review:

Cory did a SUPERB and quick job of replacing my garage door springs. He also checked, adjusted, and lubricated the door. There was no doubt that he was very experienced and conscientious in the service. I highly recommend!

Warren Pratt


Response:

Warren Pratt, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Cory and his work.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

02/21/2017

Santa Cruz, CA

Review:

Other than being a little late due to the weather, Rafeal did a great job.

Benjamin Welch


Response:

Benjamin Welch, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Rollers

Install Garage Doors

11/10/2016

Santa Cruz, CA

Review:

If I could, I'd give a 3.5 star rating. We are very satisfied with the service the technician (Luis, in the San Jose area) finally did, and the garage door is working very well. However, we found the set-up unnecessarily frustrating. The original technician who came to our house mis-measured our garage door, so when the installer came, the door didn't fit, obviously. PD had to cut a new door and reschedule the appointment (we worked hard to clear our calendar for the original installation). When scheduling the new appointment (8 am the following Tuesday), the contact person I talked to reassured us that the technician would begin installing the door at 8 am because I had to leave for a non-reschedulable meeting by 11:30 (that was the only day both the technician and I had overlapping availability), and the installation was expected to take 3-4 hours. This ended up not working out real well; the technician came an hour and a half later, at 9:30 instead of 8 am. This made the lateness of the technician really stressful for me, and he was rushing around the entire time as well. I can only imagine what such rescheduling mishaps mean for people who work hourly jobs, where they lose income when a reschedule is necessary. I hope PrecisionDoor implements some sort of fix to ensure that the original measurements are correct (perhaps take a picture of the door; the technician took one look at our door and said, no, that's not an 8' door, it's only 7') and that when a promise is made about scheduling, it is kept. We have enjoyed our new garage door, and expect it to live up to the reputation of Precision Garage Doors we read about online. But the installation process was more stressful than necessary, and we were disappointed by that. Nobody needs any additional stress in their already hectic lives.

SJA


Response:

SJA - Thanks for reviewing our recent installation. We regret the trouble our team caused by mis measuring your door. We have used these circumstances to better train our staff so we serve all of our clients better in the future.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

10/22/2016

Watsonville, CA

Review:

I would give Prcision Door Service a 5 in rating. When I called to get an estimate on what it would cost to have the springs repaired on our garage door, the woman called me back right away with an estimate. She was very polite and nice on the phone. The repairman was right on time and very pleasant. Did the repairs in a timely matter and couldn't have asked for a nicer person. Will diffinitly refer Precision Door Service to our family and friends

Nancy Velez


Response:

Nancy Velez, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

10/11/2016

Watsonville, CA

Review:

I called about 10am yesterday and my garage was fixed by 10pm. I love that a human answers the phone 24/7, that they have a dispatch number to find out the ETA and long hours available. Corey was my technician & true to the reviewers who praised him by name, he did not disappoint: friendly, thorough, timely, helpful. I'm not sure what the competition charges but I feel the price was fair, especially considering the product and service. I'll definitely call them when it's time to order a new door.

Nancy Pauken


Response:

Nancy Pauken, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

10/09/2016

Santa Cruz, CA

Review:

Cory was awesome! give that guy a raise.

David Knox


Response:

David Knox, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Opener

Install Garage Doors

07/15/2016

Santa Cruz, CA

Review:

My garage had been converted to a family room by the previous owner and I was converting it back to a garage so I needed a completely new system: garage door, springs, rails, opener, remote etc. Luis, the technician on the job was very friendly and was thorough in explaining the new system. I happened to have two other contractors working on site the same day and he was great communicating/coordinating with them as they had to work around each other. He got the new door and opener installed and working within the time frame we originally discussed and left the site clean...he was a pleasure to work with. This is the second installation I have had Precision do for me I would not hesitate to recommend them strongly!

Gary Bencomo


Response:

Gary Bencomo, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Install

06/14/2016

Santa Cruz, CA

Review:

Cory was exceptional! Very professional and well spoken young man. Precision is fortunate to have him representing them. Thank you.

Jim Northcutt


Response:

Jim Northcutt, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

05/28/2016

Santa Cruz, CA

Review:

On the Friday before Memorial Day weekend our garage door coil spring unexpectedly broke with both cars locked inside stranding us at home. After several panic calls to garage door companies with no answer or not available we called Precision and they took care of us same day. The Technician, Mike R, was friendly, very knowledgeable and efficient.

Larry Keller


Response:

Larry Keller, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

04/20/2016

Santa Cruz, CA

Review:

Mike was very efficient in all that he did. I was surprised at the total cost of the repair. I feel that the price for the items replaced is very high and that even though the door is 35 years old. I am a believer that to put new parts with old could cause a problem over time and that is why I gave permission to replace them. Still the part price is high and I was quoted to replace the springs was $264.00 and that was for a lessor grade spring and that is the part that is my concern.

Glen Geringer


Response:

Glen Geringer, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

04/04/2016

Scotts Valley, CA

Review:

This was the third trip to my home from someone from Precision. The man was not friendly...didn't smile or say good morning. He was at my house for no more than 10 minutes and changed nothing. He said that some framework had to be tightened and he didn't do that kind of thing. He did brush a few cobwebs off the light devise. I'm not a young person and thought he was very disrespectful. Not helpful at all.

Jody Cramer


Response:

Thank you for your review of your experience with Precision. We apologize that our technician seemed to be having a bad. We do ur best to only hire quality technicians. We appreciate you allowing our manager to return to better assist you with your problem.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Broken Garage Door Spring Repair

03/19/2016

Santa Cruz, CA

Review:

Very good service just like advertised.

Ron Schmitt


Response:

Ron Schmitt, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

03/01/2016

Aptos, CA

Review:

Definitely a 5 star rating. Mike showed up on time (even a little early) I was so glad about that. He went right to work and identified the problems. He had the parts with him in the truck so there was no waiting. When he ran into an additional problem he called it to my attention and asked if I wanted to move ahead with the repairs (which would have been needed in less than 6 months anyway.) I suggested that he go ahead with these new repairs even though it would more than double his original estimate. I was very glad to have this heads up about the new repairs BEFORE he replaced anything. He informed me that the parts were expensive and gave me the complete total for parts before the work was started. I was very happy to have this new repair done also at this time, because he was kind enough to consult me before he did the work. Good move Mike. This made me feel like I was part of the process. When his work was completed, Mike was careful to check out the door, and to replace everything that needed to be moved to complete the repairs. I would hire Precision door service in a heart beat, if further service is needed. I chose Precision door Service because in the yellow pages you advertised that you have 24-hour service and that you took credit cards. Your competitors in the yellow pages that I have, did not list these items. When I called about the service, the polite receptionist told me that as a senior citizen there was a %5 discount. That was the deciding factor for my choice of Precision Door.

Carol Phill


Response:

Carol Phill, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

02/29/2016

Santa Cruz, CA

Review:

Great service, great company. Arrived on time, provided options for fixing the problem, and all done timely and expertly. Thanks!

Ken Christopher


Response:

Ken Christopher, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

01/27/2016

Aptos, CA

Review:

Thank You!! Service was quick within 24 hours of calling - Mike was very efficient and explained the fix in a way I could understand. Would definitely will use again.

Noel Druding


Response:

Noel Druding, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Rollers

Garage Door Opener Install

01/09/2016

Santa Cruz, CA

Review:

Terrific service. Thanks Phil. Arrived within the two hour service window and replacement of garage opener and springs in less than two hours.

Jon Fitch


Response:

Jon Fitch, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Phil.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Opener

Broken Garage Door Spring Repair

12/23/2015

Aptos, CA

Review:

Tech was awesome-explained everything.

John Hadley


Response:

John Hadley, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

11/27/2015

Santa Cruz, CA

Review:

Responsiveness the day before Thanksgiving was superb. It was raining and my door was stuck open. The technician was professional, replaced the necessary parts and repaired the door. I've had this LiftMaster 8500 only two years and this is the second time the same cable broke. This is a very expensive door and I would not recommend buying such a poor product.

Virginia Mcdermott


Response:

Virginia Mcdermott, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Cables

Broken Garage Door Spring Repair

10/24/2015

Santa Cruz, CA

Review:

Our technician was AWESOME; knowledgeable, patient, and cordial. Percision quickly responded to our service request and completed the work swiftly. I highly recommend. My garage door is quiet and actually works! Phew, what a relief.

Chris & Mickie Bateman


Response:

Chris & Mickie Bateman, thank you for the review, and we appreciate the recommendation!

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

10/17/2015

Watsonville, CA

Review:

Your service man, he called himself Mike, was very efficient and business like. He explained the problem, worn out engine and working parts. He replaced all of the out dated parts and explained to me how to operate the new ones.

Harry Freiermuth


Response:

Harry Freiermuth, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Mike.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Garage Door Opener Install

07/03/2015

Scotts Valley, CA

Review:

Five stars,no problem with that scoring. This is the second time I have used your services and both times your staff has been on time, curious, professional and very knowledgable. I am all about getting my moneys worth both with product and service. Precision has it all. Tremendous added value for their service. I will highly recommend Precision. Your installer, Mike is an outstanding individual.

John Andrich


Response:

John, thank you for again choosing Precision. Glad to hear you were pleased with Mike and the service he provided.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Our Average Rating

With 25751 Reviews

  • 5 Star (95.4%)
  • 4 Star (2.2%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Locations

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Mountain View (650) 396-3970 24 Reviews
Palo Alto (650) 924-1914 9 Reviews
Redwood City (650) 480-5075
San Carlos (650) 730-2077 2 Reviews
San Jose (408) 533-1450 86 Reviews
Santa Cruz (831) 359-4671 21 Reviews
Sunnyvale (408) 338-0571 23 Reviews
Woodside (650) 446-1422

Precision Door Service of San Jose

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of San Jose

License: #993539
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