Precision Garage Door of Houston
Has Received 40 Reviews in:
The Katy Area
Average Rating: 4.60
Broken Garage Door Spring Repair
Katy, TX
Guys showed up on-time and were professional, courteous and listened to the issues I was experiencing. They explained my options and answered all questions. Excellence Service! Highly recommended!
AMY ANDREWS
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Katy, TX
Technician Andrew phoned to advise he would be arriving in half an hour, and he showed up on time. He worked with the garage door, examined the sensors, checked the motor, and identified the problem (which involved bearings and springs). He explained everything well, and provided two repair options, and pointed out the merits of each. He then completed the specified repairs in about 45 minutes with no problems, and the garage door works fine now.
Jim R
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Katy, TX
Bryan M. was very courteous and professional. He worked hard, the repairs were performed quickly and correctly. He also didn't try to convince me that more parts were needed for the garage door to function properly. By the way, my ears are happy, the garage door has not operated as smoothly and quietly in at least 10 years. I feel that I definitely chose the right company for the repairs.
Karen S.
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Katy, TX
Prompt, courteous, and professional service.
Isak Poku
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Katy, TX
I recently had the spring break on one of my garage doors. I made my appt online- on a Sunday no else! I received my text that my tech was 30 minutes away. Yes Marlon came on time and was so pleasant! He checked out my issue and gave me several options to proceed. He answered all my questions and did the repairs in a jiffy- he cleaned up the broken parts and left everything cleaned up! Great service! Yes I will call them again for my next repair
Angela Eads
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Garage Door Repair
Katy, TX
Service, communication and tech competency all exceeded our expectations. We were made aware of everything (including costs) before the work was completed. The tech did a great job of explaining what needed to be done. The finished product is very well done.
Eldon Hunsicker
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Katy, TX
They were thorough with explaining the process and handle the problem very quickly.
Shateeah Otero
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Katy, TX
Great fast service amazing technicians Marlon and Shane was very friendly and professional. They explained things very well and worked quickly to repair my broken spring. They didn’t try to push and sell things however they did give me recommendations so I know what would be needed in the near future. I highly recommended this company.
Jessica Jordan
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Katy, TX
I hit my door backing up and Precision Garage Door came within 24 hours. They did an honest evaluation and fixed the problem while at the same time explaining in detail to me what to expect. Bryan Medina did a great job, was super professional and courteous. His thorough explanation made me think about what I need in the future as well. Thank you Bryan and Precision Door
Michael Liberman
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Katy, TX
I would definitely recommend Precision Door. Scheduling was easy, they were quick to come out 2 your home. Even though they couldn't fix my problem, the 2 techs that came out were VERY professional, polite, & arrived ON TIME! lol Having garage issues, call Precision Doors!!!
Alicia Thomas
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Katy, TX
Fantastic!!! Less than 24 hour repair!!! Highly recommend.
Bobby Guess
Service Provided:
Garage Door Repair
Product:
Springs
Install Garage Doors
Katy, TX
My main garage door spring suddenly decided to bust one evening after we got home from an Astros game. The tracks and door were deformed in the process. Precision was able to have someone out the next day. That person was James Craft. He was prompt, friendly, professional, knowledgeable and transparent. He was able to get my door partially working so that I could close it and secure my garage and house until the door could he replaced. I trusted him and he delivered on all his commitments. Precision was able to locate a door that worked and the installation team did good job installing the door. After the installation, we had a minor issue with our keypad and vehicle remote control not working. James was back out the next day and quickly remedied the problem and provided us with a new universal remote and programmed it. If I ever have another garage door issue, I will be calling Precision and I hope James is who they send out to help.
Marty Tate
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Katy, TX
Excellent customer service and rapid response time. Very impressed. Issue was resolved in an hour.
Shane Whiteaker
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Install
Katy, TX
Excellent company and I am so pleased we selected this company to install and maintain the garage door operator. Many thanks.
Colin Crewe
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair
Katy, TX
We really like Bryan! He's kind and polite. And, he's a low-key, no pressure kind of guy. He doesn't blow smoke. He doesn't try to up sale you. Yet, he's knowledgeable and honest. While he was here to help us pick out a new garage door, he noticed one of the bolts had fallen out of the small garage door, and he fixed it on the spot. Now that's service with a smile!
The Anthonys
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Katy, TX
Tyler West excellent job and great service Thank you
Jay Makasobe
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Opener Repair
Katy, TX
Employee called prior to let me know he was on his way. Having trouble with my remote & outside key pad. Technician knew immediately what the problem was, & I learned a valuable lesson in the process. Very polite & courteous service.
Deborah Ousley
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Katy, TX
Kurtis was here at our home on time and proceeded to immediately inspect our broken spring on the garage door, and he also inspected the entire garage door opener system. He explained why there was such a loud grinding noise and what types of springs were available and what he recommeded to replace the broken spring and the remaining other one as well. He lubricated the wheels, berings and hinges on the garage door and opener and was finished with replacement of the springs in about an hour. This is the second time I've used Precision Garage Door and I will use them again. I would highly recommend these very well trained technicians to solve problems and get the job done in a timely manner. Pricing is reasonable, and I feel confident that they know what they're doing to solve the problem in a safe and efficient manner. Thank your for your timely and efficient service! Kurtis was great!!!
Deanna Clapsaddle
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Katy, TX
Garage door needs one minor damage panel replacement. Service contract made on 3-18-2021 states that garage door repair will take 2-4 week lead time. It has been 8 weeks now and nothing has been done nor anyone from Precision Door called or showed up to explain. Still waiting for any action from the company. Very poor customer service.
O.Vergara
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Katy, TX
Andrew did a great job of installing our new garage door opener and doing some maintenance on the door
Phillip Kana
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Garage Door Repair
Katy, TX
• Weekend appointment • 24/7 • profesional trained technician • performed a garage door repair, hung cables out off the pulleys • replace 10 rollers • Your Service Technician Mr Andrew Kubsch, did an excellent job, after inspecting what was the problem gave me an estimate and explain what was the job to be done; which I agree. • the rollers that he installed much better quality that the ones he changed. Overall it was an excellent work, I am very pleased and definitely I will recommend your company and your technician. Raul Cetina
Raul Cetina
Service Provided:
Garage Door Repair
Product:
Rollers
Broken Garage Door Spring Repair
Katy, TX
Other than my springs busting at 6 p.m. when I just got home from work, the whole experience was great. The customer service person was very professional setting up the call; she even mentioned the repair tech's name, Tyler. Tyler texted me shortly afterwards to let me know his ETA. Tyler was also very professional, knowledgeable and a pleasure to deal with. I am very impressed with Precision's whole process and employees. I would highly recommend them to anyone.
Charles Danna
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Katy, TX
I have been calling and left three messages for the office manager, Michelle to call me about this issue since 2/23. She is never in the office and not returning any of my calls. Overall I am happy with quality garage door that I purchased from Precision Doors in Houston in 2018. However, I have had intermittent and inconvenient problems with the remote control. Early last year I placed a service call for my remote control issue. The technician tried some adjustments and said it was probably my remote control and I should get another one - which I did and it still didnt work - intermittent problem - sometimes it would work/sometimes not. Usually not working when it was raining and I would have to get out of my car and go to the manual panel to open the door. In August I called again. Another technician came, more diagnostics and finally said I needed a controller board - not to worry - it was covered under warranty, but it might take 2-3 weeks to get the part. No followup calls - I left numerous messages regarding status - no responses. This week, our power went out for a few days in Houston. The garage door would open but then immediately shut - I could only open/close manually. I thought it was the sensor, and called for service. I was told it would be a $50 trip charge and I would be given an estimate to repair. Technician showed up looked at the door, got his ladder, and "reset" the box. It worked. He spent maybe 10 minutes and then spent another 15-20 minutes on the phone and writing up the service ticket and handed me a bill for $195.63. To add insult, I had to initial that he gave me the quote (but after he had already reset the box) Charging me $135 to reset the box ( which comprises holding down 3 buttons for 10 seconds) - when I asked why the charge - he just shrugged his shoulders, and said it was a standard charge. While he was writing up the ticket, I asked him about a chirping sound that appeared to be coming from the box - he said he heard it, but didnt know what it was, and didnt know how to take the box apart to investigate. He said that they no longer use the Linear box they had sold me and now use Liftmaster boxes. (even though the box just has a Precision PDS800 label) I then asked him if he could check on the controller part that was ordered before. He checked his ipad and then went to his truck and came back and told me the part wasn't ordered, and also was not under warranty, ( even though my warranty paperwork, and the previous technician, told me it was under warranty). He told me that I would have to order directly from Linear, and Precision of Houston would install it at no charge once I got it (nice of them huh ?) He also didnt know/couldnt give me the part number for the board, or the phone number for Linear. This has been an exasperating experience. I will contact another of the many door service companies in my area to fix THEIR problem, I would NOT recommend Precision Door Service of Houston to anyone.
Ralph Austin
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Katy, TX
Had my garage door springs replaced. The tech arrived within 2 hours of my call (and ahead of schedule, after calling to confirm). Not the cheapest of repairs (it seems my door is solid wood and needs more springs than the aluminum ones), but the tech explained everything and was professional and efficient, and got the job done in the time he said it would take. I would use this firm again.
Anthony King
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
Katy, TX
reading what this garage door service company put on their website, written text and video, to promote the business is actually dose not match the reality. I called them to replace the broken spring of my garage door and we agreed on service with 5 years warranty but when they send me a receipt they put 5 years part warranty, one year labor warranty. To ask them on why they put something different from what we agreed on, the lady who answer my call transferred me to the one in charge then she told me he is serving another Customer for the moment and he will give a call when he finish with him, and they never called back, in another word they lied on me to avoid correcting the warranty and make it according to what we agreed on. that is why I give them 1 star because they cheated me.
Hassan Aljaber
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Katy, TX
I was completely impressed with every interaction I had today. Your team member who answered the phone was great and Brian the technician who came was fantastic. He came the same day and quickly assessed the problem. He offered several different options to address the multiple problems we were having. So professional and knowledgeable! My garage door was fixed in about an hour and was very reasonably priced. thanks for the great service.
Kerri Manley
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Katy, TX
David was very good. He explained everything. The fee was reasonable.
Edward Reitzi
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Katy, TX
garage door maintenance
Joe Miller
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Katy, TX
Promote Service Excellent Job done
Mohammad Aman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Katy, TX
Your bid was way to expensive. Your sales person bid over $500 to repair and $800 to replace. We called another company and was repaired working great for $149. During this time with everything going on we cant afford to spend those prices. We paid your service fee of $50. And Thank you at least for showing up on Memorial Day.
Mona Murdock
Service Provided:
Garage Door Repair
Product:
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Shirin Kanji
Precision Garage Door Of Houston
11875 W. Little York Rd, Ste 401Houston TX, 77041