Precision Garage Door of Dallas
Has Received 1 Review in:
Anna
Average Rating: 1.00
Broken Garage Door Spring Repair
Anna, TX
My 7 year old Wayne Dalton Torquemaster Garage door broke one of it's springs and I could not get my garage door open. I called Precision Door Service and they sent out a technician the following day to make the repair. When he arrived he told me I had a Wayne Dalton builder grade door and they don't carry parts for these repairs and wasn't able to suggest anyone that could repair it. To be honest, I am realistic and was expecting to pay around $350 - $400 parts and labor for the broken spring repair but almost fell over when the technician said he could replace the Torquemaster with a torsion spring set he had on the truck but it would cost me $1100 parts and labor. I was in shock but agreed to the repair since I was stuck with a broken garage door and had no idea who could repair it or how long it would take. The technician installed the new setup in about 1 1/2 hours and it worked fine, my complaint is what I consider price gouging. I am an Internet research buff and quickly went online and found the same Wayne Dalton torsion spring conversion kit for $158 plus shipping. I have no idea what wholesale cost is but I'm guessing less than I can purchase it for retail. If Precision had charged me $500 for this repair, I probably would have been a very satisfied customer but $1100 is a ripoff and I will never use or recommend Precision to anyone. Fool me once, shame on you, fool me twice, shame on me!
John Weber
Service Provided:
Broken Garage Door Spring Repair
Product:
With 110,536 Reviews
For this location's local site visit:
This location is owned and operated by:
Kristy Smith
Precision Garage Door of Dallas
12021 Plano Rd. Suite 110Dallas TX, 75243
