I called at 7:50 am unable to open my garbage door automatically or manually. I’m a single mom who works on the road and had a critical appointment to get to later this afternoon and no access to another vehicle and was completely unable to get my car out of the garage. From the dispatcher who had a manager call me within 10 minutes of coming into the office to the manager who reached out to his technician to have him start his day at my house to the technician Justin who rearranged his entire day and arrived within an hour and a half of my initial call to replace my garage spring, everything about the service call was perfect. Absolutely amazing customer service - would always call them and highly recommend.
Ron, the technician, was courteous and professional, and met all expectations. He was great and fixed the problem! The work: keypad replacement, garage door tune-up including fixing that the door did not close completely on one side and replacement of 10 roller wheels. The job took about 40 minutes to complete. The total cost (service charge, parts & labor) was about $550. The cost struck me as higher than expected, although I did not obtain estimates from other companies.
Justin is perfect!
Hudson MA, 01749
