Precision Garage Door of East Bay
Has Received 51 Reviews in:
The Walnut Creek Area
Average Rating: 4.82
Broken Garage Door Spring Repair
Walnut Creek, CA
Excellent company to do business with. A real person answers the phone, appointments are scheduled for the same day, service people are polite, knowledgeable, competent and clean up after themselves. I've been happy with everything from replacing broken springs to installing a new opener.
Sharyn Delano
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Walnut Creek, CA
Calling Precision on a Saturday, they sent out “Rodney” who evaluated the situation and judged, to his credit, that the job should be done by someone with more experience with this type of door installation in the interests of safety and my satisfaction. He called into the office and they sent out “Carlos” who not only fixed the problem, but made adjustments to fit the door well, and pointed out some things that would need to be done at some point to lengthen the service life of the motor and some needed minor repairs that I hadn’t noticed. Great job AND done responding to a call on a weekend!
Don Hirabayashi
Service Provided:
Garage Door Repair
Product:
Cables
Broken Garage Door Spring Repair
Walnut Creek, CA
Precision responded quickly to my immediate need for service, and they sent an excellent representative. Ahmed was both professional and knowledgeable, explaining to me the challenges with my garage door system and showing me the problems that he saw. He offered me options for fixing the garage door issues and asked me to share any questions I had as he proceeded. Ahmed was a good communicator and practiced patience as I expressed confusion about my options. He worked efficiently and cleaned up after himself when the work was done. Ahmed even assisted me to download my new garage door ap before he left. I appreciate his excellent service!
Colleen Dowd
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Garage Door Opener Install
Walnut Creek, CA
The garage door opener failure was unexpected. We called Precision late in the day but were told Mr. Brinkman would come in the evening. My daughter conferred with him every step of the way. He was very profession and after all was installed, he gave my husband and I and our daughter thorough instructions and reviews of the new opener. We appreciate Mr. Brinkman's good humor and patience with our understanding of the new technology.
Marilyn Bressler
Service Provided:
Garage Door Opener Install
Product:
Opener
Broken Garage Door Spring Repair
Walnut Creek, CA
I very much appreciate your repair guy being able to come out same day and he was very nice and knew what he was doing. I take responsibility for authorizing the repairs, but I handle purchasing and payables for a $1 billion business. I know about contracts and pricing and keeping customers happy. I also do most of my own repairs on my house and cars. I could have done this repair had I the time. I just needed my garage door to open and didn't have the time to go to Home Depot and work on it during the week. Charging nearly $600 before taxes for 2 torsion springs is just obscene and is price gouging in my opinion. Unless there's something I don't know, 2 springs at Home Depot are about $100. So are your springs significantly more expensive/better than what Home Depot sells? Your guy spent about 90 minutes to 2 hours at my house. Since you don't charge hourly, I don't know what you charge, but even a high end auto mechanic only charges about $175 an hour. So that would be $350 in labor and $100 in parts, so $450 at most. $600 is just taking advantage of a customer that needs to get their garage door open and in my humble opinion, it is no way to run a business.
Dan Parnas
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Walnut Creek, CA
Carlos was just phenomenal, diagnosed multiple trouble spots, hinges, spring. Most importantly, not pushing to add additional repairs, just what necessary. All the while, very patient and diligently worked through all. Garage door has never worked this well!!
Carl Davis
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Garage Door Opener Install
Walnut Creek, CA
I didn’t know that I had a battery back up system. Precision Came and told me. They were very honest and nice.
Marina Spohn
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair
Walnut Creek, CA
It's a relief when one has a garage door problem solved completely and quickly! Thanks, Precision!
Judie Hockel
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Walnut Creek, CA
James did an excellent job. He arrived within 15 minutes of my call to the company for assistance He provided me with 3 options for repairs and costs on my aging garage door and explained each one in detail. The job was completed with the garage left in clean condition. I would definitely recommend Precision and Janes to others.
Gail Jern
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Walnut Creek, CA
Antonio was our service person. He called before he arrived; came when he said he would. Although there was an $80 add-on -- not his fault -- the work was done very well. Antonio took the time he needed, and answered all my questions. The install was great. And he did an excellent job cleaning up afterwards. We couldn't be happier with his work. I'd say Precision owes Antonio a bonus; he's exactly the kind of service person who makes their company go!
John Lottier
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Walnut Creek, CA
Precision's 24 hour policy really helped us. We called on Friday evening, and repairmen showed up Saturday. They were professional, friendly, honest, respectful, and did a great job on the repair.
Terry Bailey
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Walnut Creek, CA
Your technician was outstanding! Quick, thorough, and pleasant. Did a great job repairing rollers, slides and installing a new interior lock! Sheridan is great!
Leas & ann Elliott
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Walnut Creek, CA
Travis was amazing. Even though we’ve had Precision out before, never have we learned more about our garage door than we did from Travis. He told us what to look for, what to manage, how to maintain, etc. He was very, very helpful & personable. The next time we need to call Precision we will want & will ask only for Travis. Thank You!!
Jeanne Jones
Service Provided:
Garage Door Repair
Product:
Opener
Broken Garage Door Spring Repair
Walnut Creek, CA
Garage door repairs (springs and ball bearings) explained well. Paul B. completed the work efficiently and neatly. He did an excellent job.
AT
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Walnut Creek, CA
Paul was very knowledgeable and efficient. He answered all our queries professionally. We were very happy with his work. Thank you for a job well done!
Neeru
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Repair
Walnut Creek, CA
Great Job, Fast and On Time
John Maritz
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Walnut Creek, CA
Jerry came all the way from Manteca and he was great! He helped with a stuck door, adjusted the down pressure, re-wired the opener, and gave some great advise!
Ken Nodder
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Walnut Creek, CA
Excellent, speedy (same day) service. Very knowledgeable service engineer.
Geoffrey Dennis
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Walnut Creek, CA
Tim did a fantastic job. He was right on time, figured out the problem right away, replaced the door rollers quickly and explained it all. Great service. I'd definitely use Precision again.
Val Jensen
Service Provided:
Garage Door Repair
Product:
Rollers
Broken Garage Door Spring Repair
Walnut Creek, CA
Garage door spring broke 2 days before Christmas and cars were stuck inside garage - my regular garage door company told me they could not fit me in until next week, even though this was an emergency. Found Precision online and when I told them my story the supervisor fit me in even though they were booked solid and short-handed. Tim came at the end of his shift and repaired the door that same day. Everyone was so responsive and professional. Amazing service and excellent experience. I will only use them from now on.
Susan Shapiro
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
Walnut Creek, CA
Great work done by Sheridan; he arrived early and was finished in what seemed like no time at all. My neighbor had recommed Precision and I will be happy to recommend you to others. 5 stars .
Christine Meyers
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Walnut Creek, CA
Same day appointment on a Saturday. Tech arrived right on time. Accessed the problem quickly, explained problem clearly, gave written estimate, and fixed the problem quickly. Tech was friendly and efficient. Didn't try to sell me anything which has been my experience with garage door companies in the past. That was refreshing!
Stan Heeb
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Walnut Creek, CA
Mario was very knowledgeable, he explained what needed to be done to get the broken spring fixed and the door upgraded to a five year warranty. Showed me the worn parts, and the door operates better than new.
Craig Bailey
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Walnut Creek, CA
Fantastic service. Honest quality work. Our tech Blake was courteous and kept in communication with me thru the whole job. I’m an absentee owner so it was important to me to know what happened and how we were going to fix it.
Anne Mattioda
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Walnut Creek, CA
James and another technician did a great job on my garage door opener. They were on-time and beyond repairing the initial issue, we discussed my wish to have an opener with a back-up battery. They had a unit and installed it that very day. The door now opens great and more quietly than it ever did. I was very happy with the entire experience.
Ginger Carpenter
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Walnut Creek, CA
Found Precision on line—I made a good choice. Mario Mojica and Philip, his helper (trainee?), did a thorough job of refurbishing my garage door. They were courteous and congenial.
Elizabeth Bowles
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Walnut Creek, CA
Mario, (service representative) gets a five star rating. Springs, cable and even a outdoor opener was installed. Everything was done professionally and within a timely manner. Happy, I selected Precision to do the repairs...ED
Ed Andrade
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Walnut Creek, CA
Great company, strongly recommended for any garage repair. I am a totally satsfied customer. No negatives, only positives.
Bob Peterson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Walnut Creek, CA
The guy that came out did a great job. Five stars to him. The problem was when I called to schedule someone to come out to adjust the tension on the springs. I asked how much would it be? I was told $50 and only half if I had the work done. That was a bit different than the $183 I was charged. So don't believe the quotes over the phone. She (intake person) gets zero stars.
Jamie Sur
Response:
Jamie – Thank you for taking the time to respond to our customer satisfaction survey. We strive to achieve 100% customer satisfaction and regret we may have fell short of our mark. We will use this as a teaching opportunity to improve our communications and better serve our customers in the future. We appreciate your continued dialogue and trust the resolution provided has been to your satisfaction. We look forward to serving you again in the future if needed.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Walnut Creek, CA
On time. problem solved immediately. Pleasant serviceman. Appointment was easy to get on same day.
Helen Vassar
Response:
Helen Vassar, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Opener
With 108,268 Reviews
For this location's local site visit:
This location is owned and operated by:
Pat Prendergast
Precision Door Service of East Bay
20986 Corsair BlvdHayward CA, 94545 License: #993539
