PRECISION GARAGE DOOR SERVICE OF MOUNTAIN VIEW

From taking my call to showing up in time and getting the job done, Precision Garage Door was professional, courteous, and great to work with!

Jimmy

Replaced 1 garage door opener and serviced 2 doors. Came one day after calling, completed work promptly, professionally, and cleaned up thoroughly. Even helped me to connect up my car's built-in remote. Would definitely use again.

Don Alpert

Called Precision garage door to fix a broken spring. He arrived promptly and replaced the hinge for what I thought was a reasonable cost, given that its well beyond a normal home owners capability to replace. But the tech then proceeded to find all sort of add on's...$200 to apply lubricant to 3 doors (which he said was a deal since it's usually $200 door). Took him all of 5 minutes for all 3 doors. I found the lubricants on Amazon for $25. Then he found a damaged hinge and replaced it for $120. Took him 3 minutes. TWO hinges on Amazon are only $12. So that's $110 for 3 minutes labor. Given that driving and set up costs were already included in the spring replacement, that's just absurd. He also replaced 10 rollers for $400. Rollers cost $15 on Amazon. Took him under 10 minutes to replace all 10. While I understand there's value to having the parts in hand as well as the tech's experience, it's not even close to what I was charged. I'd give 0 stars if it was an option. Live and learn!

Bruce Herrmann

Hi Mr. Balli, We are very sorry for your terrible experience and want to make it right for you. Including a courtesy rebate and understanding what happened. If easier, you can call us at 510-785-9195 and ask for General Manger, Freddy Should take just a few minutes to try to make things right. We want you to be happy and want to make things right for you. Thank you for your consideration. Freddy Cespedes

The Precision Team

Great product and workmanship from Paul Brinkman

Barney Huang

Excellent, in every way!! Company was responsive, and onsite Joel provided a clear explanation of his work, and was efficient, thorough and did a great job! Everything repaired and working as expected. We have a new 'go to' for any garage door issues.

Debra Babcock

Awesome service! I couldn't be more happy about my new garage door opener and the updated spring.

Shang Ma

Everything was perfect! Paul came to our house shortly after we called for two broken springs. He made an estimate and then performed the work. All said, it was only 3 hours from the time we called until our door was fixed.

John Pytel

Paul was very professional and knowledgeable in solving my garage door problem. He explained all my options clearly and honestly. I was very satisfied and would recommend your company to my friends.

Irene Shapiro

Technician "Paul" diagnosed problem with 30+ year old automatic garage door opener. He explained four options to remedy situation and was specific as to how much each choice would cost. Paul completed the job, reviewed the "how-to's" in one visit. I highly recommend Precsion Door Service for same-day and excellent service. Terri G

Terri Goldberg

Service satisfactory. Paul was professional and helpful.

Don Shrank

Phillip was very helpful in helping me to decide which would be the best devise for me. He was very pleasant to work with.

Carole Johannes

The job was done on time and the quality of the work was great! Thank you!

Mike Sarhadi

Replaced my 21 year old Liftmaster and installed remote keypad. Jerry was very professional and worked very efficiently. He took great care in explaining the process to me and the overall door conditon and needed maintenance. My door is now QUIET, safe and up to date with technology. Jerry gave me a tutorial after installation on how to operate the new equipment. Overall fantastic service.

Shelley Doran

The technician was very professional and helpful.

Bodhi Mukherje

Excellent service very professional

Stephen I

Very grateful for prompt, friendly and safe service.

Fran Goodwin

Great prompt and quality service. Highly recommend.

Luis Castellanos

Wonderful and kind as always. Turned out the circuit breaker for the garage door opener had switched off and my efforts to turn it on didn't work. (And the nice painting contractor couldn't get it to switch on, either). Michael took about a minute to figure out the problem and show me how properly to work with that particular breaker. (All the others were fine).

Lynne Henderson

Sheridan and Alex were fast, efficient and thorough.

Lionna Peery

My call to Precision was promptly handled and appointment and Service Tech were prompt and efficient. Mine was a maintenance request or check up as they say. Quickly done but check list was completed and door is so quiet and smooth. Thank you Mike and Precision.

Jacqueline Gavin

The service was excellent. Being willing to work on a Sunday afternoon and evening was amazing. The technician made a great effort to fix the unit, but when it couldn't be repaired, had everything with him to perform a complete installation, including the springs. I would recommend this company without hesitation.

Satisfied Customer

Excellent service! Joshua made additional recommendations at the time of service.

Helen Ho

give Mario a pay raise

Richard Harris

Outstanding service from beginning to end (setting appointment and service visit). Easy to set up an appt., on-time service with call ahead confirmation, expert and friendly service. Mike is an excellent technician.

Sally Mackey

James was everything we did not expect: Fast, thorough, and thoughtful in explaining all of our options. Cannot say enough good things about this experience. I thought only springs were needed but seeing as how everything must work well together we replaced almost everything.

John Perrino

great service previously and the same yesterday

William Holland

TIMELY, PROFESSIONAL AND COUTEOUS

Mike Gardner

Horrible! Service tech says the repair will take 15-20 minutes, wants $400 (and no parts are needed). Even lawyers and Drs don't get paid that much!

Bruce Herrmann

Mr. Herrmann - Thank you for response. Glad we had an opportunity to talk with you. Your feedback helps us get better. Sorry for your experience. We did a very poor job communicating with you as to what we suggested to do to properly fix your door. We strive for 100% customer satisfaction and obviously missed the mark with you. Glad your door got fixed with no charges from us. Hope your door works well for a long time.

The Precision Team

Not very happy. I was assured on the initial phone call that Precision would do everything they could to repair the garage door opener if possible. My garage door suddenly stopped working -- relays clicked but door didn't move, which I demonstrated. Without any further troubleshooting I was presented with a quotation for over $800 for replacement. I declined, and with nothing to lose, opened the unit and replaced the blown fuse for $11. The garage door opener has been working fine since. The second star is because they pointed out a frayed door cable, which ultimately would be a problem I can now proactively repair.

Anonymous

Bill – Thank you for taking the time to respond to our customer satisfaction survey. We’ve tried to reach out to address your concerns and find a resolution, but we haven’t received a call back. Please feel free to call us at the number we left. Thank you for your time and your business. We hope to hear from you soon.

The Precision Team

Blake was precise in the repairs he performed on my garage door and did a thorough inspection of what work I will need in the future. He was cordial & friendly. He did an exemplary job on my garage door.

Lawrence Hooser