PRECISION GARAGE DOOR SERVICE OF WEST COVINA

Showed up early. Quickly diagnoses problem. Provided choices to solve problem. Great demeanor. Nice to have a service man that does not come with attitude! Yes I will use them again

Ron Fangmeyer

very expensive. He replaced a spring and rollers in less than an hour and charged $1080. The only good thing is respond 2 hours after I called.

Larry Larson

Hi Mr. Larson, I'm sorry that you had a negative experience. Our Customer Service Manager reached out to you to better understand your experience, but was unable to leave a voicemail. Our technicians are very experienced and are sometimes able to complete their jobs and quickly get our customers back with a smoothly functioning door. Having technicians available and fully stocked is part of our business, and I'm glad that you were able to have a technician in your home two hours after you called. Please reach out to us, if you would like to discuss your service further.

The Precision Team

Julian Bacca showed up on time, was very professional and cleaned up all his stuff before he left. He also made sure that I was comfortable with everything that he did and if I had any questions, he answered them! One of my neighbors passed by, saw I was getting work done and as I was saying something positive about Julian, Julian went to his truck and gave my neighbor his business card. Great worker, very nice person and as an educator, I would give him an "A" for a grade!!

Yvette Hardin

Excellent service and Alfredo completed the set-up of the door opener we purchased from another company that wasn’t done correctly. When he finished, our garage door was working perfectly.

Joseph Callahan

The repair was fast and efficient. The workmen were very thorough, knowlegable and friendly.

Linda Taylor

Precision was out to correct the sensors alignment and Miguel was on time and extremely efficient in correcting the problem. I have used others such as Mesa before and Precision is the best. The employees are always courteous, clean and knowledgeable.

Stewart Roy

Armando was great! He arrived and finished ahead of schedule, walked me through the details and options, and he was professional.

John Cross

Outstanding service, very satisfied!

Vivienne Pixley

FAST AND GOOD SERVICE. RECOMMENDABLE.

Mirla Santiago

Great customer service from Sean and the other installer, did not get his name. They were of good knowledge and in explaining the different options we had.

Patti Mendell

First rate service! Scheduled appointment via the easy to use chat feature on their website. Tech came as scheduled and assessed and corrected the problem in minutes. Waived the $29 fee due to just having to align the sensors. Honest and ethical. Highly recommend!

Susan Kashiwabara

The quote you gave me wasn't what the cost and your technician was a little princess and didn't want get dirty. So he refused the job. Glad he did because I found someone cheaper and had great service.

Tom Pettay

Hello Mr. Pettay, I'm very sorry to hear you did not have a great experience with us yesterday, we strive for 100% customer satisfaction and we obviously fell short of that with you. I did listen to the call you made to schedule our technician out to your home, and while you were clear and detailed about the type and size of spring you had, the dispatcher quoted our starting price for basic springs. My apologies for any confusion or misinformation, we try to be very transparent in pricing and our technicians provide upfront estimates and recommendations after performing our 25 point safety inspection. I do appreciate the feedback and will use this experience as a training tool for our phone operators and technicians. If there is anything else I can help you with or you have questions, please do not hesitate to contact me. Sincerely, Mike Larson General Manager

The Precision Team

Eric arrived in 20 minutes. replaced the door opener and our keyless pad in an hour, the new opener is so quiet i cant tell it is open. He even made sure the opener paired to my car. Great service with convenience. will use again.

Mary Polizzi

Technician was very friendly and knowledgeable, professional. Originally I was going to invest in the higher grade springs unfortunately office management was going to reduce the warranty for the higher springs from five years to six months in order for me to receive a discount From a five year warranty reduced to six months warranty hardly seems fair I would’ve shopped around but if I did they would’ve charged me a $29.99 for a Estimate. So basically they have you on a hard spot you either pay for a estimate or pay for the job. Could’ve probably gotten a better quote if I had a little bit more time and search around but they were the only ones that will come out quickly Also submitted review on yelp and Google for others to read

Paul Rivera

Paul – Thank you for taking the time to provide us with a review of our recent service in your garage. We aim to have fully satisfied customers and regret if we may have missed our mark. We appreciate our continued dialogue and trust the resolution provided has been to your satisfaction. We appreciate your business and look forward to serving you again in the future if needed.

The Precision Team

Excellent service in replacement of several broken springs. Armando was very efficient and helpful.

Thomas Prochnow

Thank you for the great job you did replacing my broken remote control and doing a safety check of our garage door to make sure everything was in good working order. Your technician was courteous, knowledgeable, and professional. He arrived on time and worked efficiently. Thanks so much.

Cathy N.

Your company is over-priced. You were going to charge me $650 to change a spring for my garage door. My best friend recommended someone else, and he came to change both springs and did service, only costed me $190. He used exactly the same size, same model springs, so why are you charge so much?

Annie Yang

Annie – Thanks for taking the time to review our recent service in your garage. We regret that you feel that our solution was $600 and we’ve tried to reach you on more than one occasion to resolve. We offered three different solutions that ranged from $$30 - $559. Unfortunately we have not received a call back from you to further the conversation. We did investigate the services we offered to your neighbor. We did a totally different job for $150 for your neighbor. We are committed to customer satisfaction. We appreciate your business and hope to hear back from you soon.

The Precision Team

Armando was very efficient in the installation of the garage door opener. He also was very helpful in making sure I was happy with the product and installation.

Alvin Luna

Your Tech. Armando B. was efficient, professional and Kind. I Will recommend him.

Amalia P.

Amalia P., we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Armando.

The Precision Team

quick response on Saturday, that's big plus! service technician is polite and professional, job done quick. My only complain is the price is high. only changed a carriage, which you can buy online for ~$10. the work is simple and took less than 20mins. Homedepot don't carry it otherwise I would do it myself.

Wei Liang

The Technician was not knowledgeable. He was aware of Torsion Springs. It took him over two hours and several calls to his supervisor for guidance.

Mark Subramaniam

I chose precision because of the same day service .The tech came out within the hour and was able to replace my tension spings in one hour. The price was alittle high but worth the convenience. The tech was very knowledgeable and courteous with part in van. No hassles, will recommend to others.

Charles Welch

Charles Welch, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Tony was the person who came out to serve me. He was very informative, very polite, good customer service, and knowledgeable. Is very aware that you get the customer service anymore greatly appreciate.

Olivia Arsenault

Olivia Arsenault, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Tony.

The Precision Team

5

Rosalia Alano

Rosalia Alano, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Prompt, expert service

William Shaw

5 star rating. Please do not send mail at Sierra madre ave

Nick Papagelis

Nick Papagelis, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

I was very satisfied with the quality of service received and with the technician that performed the work. Precision wasn't the cheapest of the vendors I researched but the overall timeliness and quality of service was worth it for me. I will definitely recommend them to my friends and family.

Jo Reyes

Joe Reyes, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

The technician was very helpful, finding a wire that was not connected, and which I had not seen. He was very kind in this problem, and even greased the hinges on the garage door so it would not be so noisy. I have always had good service from your employees, and for this I thank you Mrs. Tressel

Cathryn Tressel

Cathryn Tressel, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

The techs showed up on time told us we needed a new motor. Came back the next day on time installed the new motor. The door works like a dream now. Very happy with the service from this company!

Dannette Rechetnik

Dannette Rechetnik, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service workmanship for garage door new mounting bracket is good/excellent. However, the service charge is too expensive. For the same type of repair service, I can get a quote for $80.00 less or 30% less comparied with what I had been charged for $275.00 by Precision Garage Door.

Caleb Chang

We do provide free repair estimates and you are not obligated in any way to move forward with the options the technician presents to you. We are slightly higher than the competition due to being properly licensed and insured, hiring and training professional technicians and carrying quality parts on our trucks so that we can repair your door immediately. We also provide the longest warranties in the business.

The Precision Team