MADISON-AREA
LOCATIONS
My tech called ahead of time to let me know he could be earlier than expected - which was wonderful. We did a walk-about in my garage together and he offered me pricing of what should really be done and what could wait, if I wanted. He fixed everything I asked - replaced my spring, new QUIET garage door opener, new key pad and one new rack, since one of mine was rusted out. He then went over thoroughly with me, what all he did and how to use the new system. He was very kind and did a wonderful job answering my questions. Quick and easy! Everything done in a very timely manner.
Great job. Made reservation on Saturday to get the broken cable fixed and chose to have Precision come in on Monday. Easy scheduling- follow-up was great- called in 45 minutes before he arrived and explained all the details to get a 15 year old system up to current-- instead of piece-mealing the garage door. Thanks- Frank
My name is Eugene Gonzales not Gonzalez. We contacted another garage door repair company on Friday am and were told that they would come in the early afternoon. They didn’t show so I called them back I was told that their service man had called and I had not responded so he didn’t come. I explained to their office person that my phone is set up to silence calls not in my contacts list. We set up an appointment for Sunday morning. I changed my phone setting to allow all calls. I hadn’t heard from them at 0900 so I called them to verify the appointment time and was reassured that everything was set up. They didn’t show up on Sunday. They never called me but did send a text which I didn’t read until around noon. I decided to call you and got an appointment for Monday afternoon. You called Monday am and told us you could come that morning which you did. The service was very good. your man did a thorough evaluation and gave us options. The only bad part was the cost. We had not replaced the springs in some time so we were surprised at the $900+ bill. Nonetheless we are happy to have our garage door working again. Thanks.
Madison WI, 53704
