Precision Garage Door of Raleigh
Has Received 295 Reviews in:
The Cary Area
Average Rating: 4.88
Broken Garage Door Spring Repair
Cary, NC
Very professional company from making appointment to actual service. Technician was on time and did a complete check of my door and all its parts. He explained my options and performed the work I chose. He reviewed the repairs with me and explained the invoice. I am very pleased with the company and the work.
William Mannheim
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Cary, NC
Service was very fast after I called, technician was professional, good at explaining and showing me the problems, replaced the whole Opener, tested before leaving. I was just surprised how expensive it was but I might be in touch with the market, and did not have a choice.
Cecelia Davidson
Service Provided:
Garage Door Opener Repair
Product:
Opener
Garage Door Opener Install
Cary, NC
John was on time, courteous and knowledgeable. Gave detailed easy to understand explanation regarding the problem and what could be done to fix it.
Brad Nesheim
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Opener Install
Apex, NC
This is the second time I needed some work on one of my garage doors. Just like the first time, prompt, professional, and exceeded my expectations.
Angela Washington
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Cary, NC
My service technician, John, was great. He answered all my questions, offered me options, and explained everything in detail. Great experience and wonderful customer service.
Franklin K.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Cary, NC
Very pleased with technician's abilities and explanations of what I needed plus options to go further if needed. IT was more expensive than I thought it would be before they came over, but its like the pricing of plumbers and electricians. You get what you pay for. Anyways, they did a great job and I would use them again.
Lorne Basskin
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Repair
Apex, NC
John did a great job for us today. He was timely, friendly, thorough and proficient in his work.
Chuck
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Morrisville, NC
EXCELLENT SERVICE.
Shanmugaraj Baksha
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Apex, NC
For the record, I would like to express my profound dissatisfaction with today’s service call. There was nothing done to test/confirm root cause for my garage door not working. Technician simply repeated what I told him (that I thought it was most likely a main circuit board issue) then proceeded to quote installation of new system. Basic LiftMaster system quoted at over $1K installed retails for less than $250. While I fully expect to pay more to have a professional do the installation for me, $1K is simply outrageous. I feel $500 installed would be more than fair. But not $1K+. I feel abused for paying $100+ service fee for a 15min visit from a technician that did not add any value other than presenting an abusive quote for system replacement. Call me is you care. Ready to express my disappointment with Precision Door to friends, family and via social media. JR Lorenzetti 919-645-7878
JR Lorenzetti
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Cary, NC
John was very nice and did an amazing job on the garage door, thanks for coming quickly, JillGiles
Jill Giles
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Cary, NC
I choose precision Garage Door because of a referral from 3 friends in my neighborhood.
Nancy Kuhary
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Garage Door Opener Install
Apex, NC
I give your company technician a Five Start review. He was great! Had been to my house two years prior and had solved that problem. He looked at this new garage door problem. Then, explained what needed repaired and presented me with two options on how it could be repaired. I chose to replace the door motor, in that door, since the doors were replaced in 2013. He also checked my other door and gave it a thumbs up saying motor was still working. Thank you for great service!
Sharon Dunmire
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Cary, NC
Service was fast, and Chris, our technician was friendly, on-time, and very knowledgeable. We were so thankful they were open on a Sunday, and came out with same day service.
CP
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Apex, NC
The technician showed up ahead of schedule. He was able to troubleshoot and tried to reprogram the keypad unsuccessfully. Had a matching keypad on his truck and was able to install and successfully get the garage to open with the selected PIN number. He exceeded my expectations in resolving my issue. Kudos to Michael.
Greg Carl
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
Cary, NC
Very timely service. Came within 2 hours of call for service! Technician knowledgeable, professional and skilled. Highly recommend
Frannie Joseph
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Cary, NC
Mike Ottosen was absolutely excellent! He was professional, skilled, and conscientious. Mike took time to explain the details of the work he was doing to update my garage door opener. I highly recommend him and Precision Garage Door for outstanding service. Sincerely, Sandra Van Almen
Sandra Van Almen
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Cary, NC
Our service rep was awesome & helpful and trusting!!
Robert and kelli Parrott
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Cary, NC
We had our control panel replaced because it was old but then the installer suggested that our springs for the door opener were inadequate for the size of our door. He recommended replacing the springs for $1500. However our door springs were already replaced by Precision not long ago with heavy duty quality springs and work just fine. I feel he tried to sell us something we did not need and I have lost confidence in this company. I’m not sure I trust them with our business in the future. As far as we are concerned, the time to replace the springs is when our door won’t open. Then we will get them replaced.
Marge Wolfram
Response:
Hi, thank you for providing feedback about your experience. While we strive to provide 5 star service, we can assure you the technician wasn't trying to up sale you on new springs. We have reviewed your previous invoices to see if we in fact installed springs at your home, and we have not. The highest invoice of the three you've used our services for was $201.16. Per his inspection of the door he recommended new springs because your springs were the wrong size for your door and the torsion shaft was bending on one side which was causing the door to be off balance and off the ground. We will be happy to help with your springs in the future if you choose to have us come back out.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
Apex, NC
Very professional and knowledgeable.
Warren Green
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Cary, NC
Precision was recommended by a friend. They responded promptly and courteously. Brandon was able to fix the problem right away. Had the new garage door motor and other miscellaneous parts installed and running in less than 90 minutes. Would recommend and use this company again.
Ginny Bastante
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Garage Door Opener Install
Cary, NC
Richard did an excellent job providing me with options to address me issues and explaining the features of my new garage door opener.
Mark Sikora
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Repair
Apex, NC
Overall, an unsatisfactory experience. Second tech (Chris) arrived at the scheduled time after the original tech (Evan) tried to come two hours earlier than agreed. Although he was respectful, Chris gave me an original estimate of $950+ to replace two springs and a bracket. When I declined, came back with a $600+ estimate, which I also declined. Came back a third time with an estimate of $449, which I accepted. Agreed to accept their coupon of $15 off, only to tell me at the end that he could not accept it because he had already applied a coupon. No coupon had been applied, only the three estimates. Not a good way to do business. Give the customer a fair estimate and don't play games. Unfortunately, cannot recommend your company. I only gave two stars because the tech was courteous and the work was completed in a timely manner. Garage door appears to be working well. Will be writing a Google review as well.
Marcelo Perez
Response:
We apologize you felt you had a bad experience with our company and appreciate your feedback on the matter. The original quote you received was a repair that could take care of all the worn parts on your garage door. When you declined the service, the technician began to give you options where some parts were taken away to get the price down, but allow the door to still function as a partial repair. It in no way was meant to seem as if we were playing games with the price, or give you the impression of poor business practices. Please let us know if there is anything else we can do for you in the future.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Cary, NC
Service was on time and the service man was very knowledgeable and helpful.
Robert Trepper
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Cary, NC
Oh, what a joy to meet and work with Andy. Prompt service had him here within two hours and we worked through everything that needed to be done on a temporary basis as we wait for our new door to come. AND our costs were well below competitors. Thank you Precision Door!
Tom Wright
Service Provided:
Garage Door Repair
Product:
Garage Doors
Broken Garage Door Spring Repair
Apex, NC
The technician, Evan Kopel was very good and courteous. We are very pleased so far.
Christopher Haire
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Cary, NC
Good job Thanks
Geoff Hannigan
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Cary, NC
Precision Door repaired our broken garage door in less than 24 hours! The response & service was great. Tim McRae, our service technician was knowledgeable, efficient & friendly. We highly recommend Precision Door!
Polly Jo Green
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Apex, NC
A pleasure to do business with. Technician was on time, very respectful and fixed a screeching opener sound with smooth, quiet and barely noticeable sound like the opener was brand new. Five stars rating for Precision Door Company is well-deserved.
Carol Bush
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Cary, NC
The technician was very understanding and professional. He explained the process and told me what he was doing. Corrected the problem right away.
John Hageman
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Cary, NC
Tim performed our annual tune-up service. Everything was inspected and checked, no issues were found. Tim was professional, curteous and efficient. Great job and highly recommend Tim as well as everyone else we have interacted with at the company.
MP
Service Provided:
Garage Door Repair
Product:
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Chad Aspinwall
Precision Door Service of Raleigh
300 Dominion Dr Suite 201Morrisville NC, 27560
