PRECISION GARAGE DOOR SERVICE OF ATLANTIC BEACH

Cameron was our technician and he was very knowledgable and courteous. We are very pleased with the repair.

holly poland

Wes was outstanding all around

Chris & Erin Roman

Very professional and personable. Excellent representative for your Company. Thanks!

William Smith

I chose Precision for a new garage door because I thought they would back the products they sold. Not True! My garage door was under a 15 year paint warranty. I had the door installed six years ago; however, the door's paint is now fading in areas and the door is rusting. I was also told it was a hurricane door. Believing that Precision would guarantee the door, I contacted them, but I was told that the warranty was held by a company called Ammar, and that it would be difficult to have Ammar repair the door. I contacted Ammar and was told that the door's rust would have to cause holes before they were going to do anything. I then contacted Precision again, and again I was told they just install the doors; they are not responsible for defects. The hurricane door??? Two inspections says it is not! I requested Precision to send me a letter stating they put in a hurricane proof door, and they agreed. There has been NO letter to support what I paid for. Precision's story has changed now that I need them to follow through on what I was originally told by them when they were selling me the door.

Maureen Mccullough

Maureen, Thank you for your feedback. I truly do apologize that Amarr is not covering this under warranty. Unfortunately, they have guidelines that we have to follow and always try to be fully transparent with customers when purchasing a door what warranties are through us and what warranties are through the manufacturer. All new doors we install meet or exceed the local building code requirements. The door we installed is hurricane rated to 130 MPH. This door was permitted and approved by the City of Atlantic Beach. Please double check your spam folder for an email sent from mabraham@precisiondoorfl.com as our records show we sent it on 5/24/24 at 3:32pm. Again, I am truly sorry about the experience you are going through and wish there was more in our control.

The Precision Team

5 star rating because after call about problem service was the next day. Explained problem and how to avoid.

Ruth Clemens

Very good service and a job well done.

PETE WHALEN

This company always communicates well and does good work. The service man was early (he called first), did a great job fixing my garage door opener, and was very friendly.

Jane MJ Palmer

Prompt service. All questions answered. Very professional.

Marylynn Cassese

Precision people were professional from initial contact through repair of a broken cable. Prompt and courteous the repair team gave clear explanations and recommendations to correct the problem to include future actions given the conditions they found.

MarK Gabrynowicz

Great fully professional service. From first contact thru timely and knowledgeable repair.

John Saucerman

The technician Cole arrived on time, was very pleasant, did the repair, explained everything he did clearly. I would recommend Precision.

Richard Levine

new opener. I have been a customer for years. Never disappointed.

Russell Moore

Broken spring replaced. Dalton came early, very professional and friendly. Explained options for replacement, installed the parts, cleaned up, completed payment. Could not have been better. Highly recommend.

Janet Prushansky

Couldn't have been better, this is a great company and great techs....on time, called when on the way, very helpful

Judy Blocker

Dalton was very professional and completed the work in a very timely manner. Very reasonable pricing too. Will definitely recommend to all my friends and family.

C. Michaud

Awesome!!

Patricia Goelz

Spring failed on door. Company was able to send Tim over the same day. Him and his trainee were great, polite, and thorough. Garage is now working perfectly after spring, cable, and roller replacement. Will definitely recommend to friends.

Philip Parmley

Our estimator, Mark McKinnon was very professional and took his time explaining the upgrades we selected and their benefits and costs. At no time did my wife and I feel pressured to make a decision. I would gladly recommend Precision to our friends. You should add purchasing door to your Service performed field.

Jared Smith

Five star treatment. Wesley did an awesome job, provided great guidance on ongoing preventative maintenance and will certainly recommend your services. Thank you

Paul Marcroft

Your website includes lots of 5-star reviews! You also provide a military discount and are BBB accredited! Easy decision! We LOVE our new garage door and opener! Great customer service! Wonderful experience!

John Faulkenbury

Quick, efficient, professional. Thanks.

Carl Pennington

Quick response and quick service. Precision has always done a great job for me.

Phil Lancelot

Great technician, he was very knowledgeable and detailed. He was also very kind and courteous. The door looks great!

Jeanne Micolucci

Great Service. Great Customer Service. Called where here in an hour. WAY TO GO JEFF.

Rob Taylor

There was static or a sound when I was talking to the receptionist which made it a little difficult to hear her. Everyone was professional and polite.

Mary Ball

Mike was great. Explained everything, very professional and quick.

Robby Finklea

Great work. Had a new door opener set up and running the same day.

Gorden Glenn

Not happy with visit, tech basically "looked up" at garage main control, and said we needed all these new things that total up to almost $750. Our home was built less than 2 yrs ago. If "looking up" is a good way to estimate, that is scary! Will not call your company again. Thank you for taking advantage of me and charging a visit fee for glancing. I normally do not write reviews, but this was such an unprofessional visit.

Carter Mobley

Mr. Mobley, thank you for taking the time to speak with me. As we discussed our technicians go through a really comprehensive training program. Their typical day consists of working on 5-6 doors everyday that have similar issues as yours did. I understand that you did not feel comfortable with the technician using his experience and being able to identify the issue so quickly. I have been in similar situations that made me uncomfortable when I have had items repaired at my home that the service person was quick at identifying the issue without fully taking apart. Our company’s priority is to have the highest customer service possible and the only way to do so is to have the valuable feedback when we miss this mark as in this case. We will be using this as an example to all of our people to help them better communicate with the customer. As we discussed, I have processed a refund for the service fee that was charged to you. Please let me know if we can help out in the future.

The Precision Team

very friendly did a great job. quick and clean 5 stars for Michael.

Rosemary Bossow

Alan Harp came to the house today and explained all that was involved in the replacement of our garage door. He was extremely knowledgeable and was actually early to our appointment. Great job so far with the estimate and I'm comfortable that the process will go smoothly due to his professionalism.

Sean Barnwell