Precision Garage Door of Sarasota
Has Received 748 Reviews in:
The Manatee County Area
Average Rating: 4.94
Garage Door Opener Install
Sarasota, FL
First off, the person who arrived did not look nor act like he wanted to be working on Sunday. That is not my decision. Once we discovered what I already knew, that the keypad was not working it became a if I have it I'll have to give you a price. Well, I just looked up how much this device costs online and I believe I over paid a lot. I will not be dealing with this company nor will I recommend based on this experience to anyone who will listen. I could have figured out how to install myself. And while I'm here, my carpenter is painting and is not happy about the install of the trim around the garage door. The nail heads will be forever seen since they used a nail gun to shoot it in, plus you can't clean this stuff worth a hoot.
Connie Stuart
Response:
Hi and thank you for your review. I am sorry you feel you did not have a great experience with our company. The technician that was out there for your service visit has a normal work day on Sunday's as his schedule is and has been for years from Sunday to Thursday. And yes your technician was correct in making sure he did have the correct part on his service van to then obtain the proper model number for your machine to enter into his computer to give you a price before starting any work. You can always do any work at your own house cheaper if you have the proper tools, know the product, know what is wrong, know how to install it and know how to program it. If this was an issue where you would have let us know you were going to be handling the repair yourself we would have been happy to not schedule a service appointment with you and we would have sent you to our phone support system, but this was never mentioned. After we provided you with upfront pricing, including the service call fee when you booked the appointment, you did agree to have the work done with no issues, as far as we knew, and this is the first we are hearing about this. We are also sorry that you are not happy with us nailing up your garage door trim which was installed 4 years ago as this is also the fist time we are hearing any issues about your trim. We do need to nail the trim up so unfortunately we do not have other options. If you are painting over the trim and are worried about paint dimpling your contractor should be able to use any sort of fill that works on vinyl to help alleviate any issues. Once again if we knew this was an issue prior to four years later we would have been more than happy to discuss this with you previously. As far as cleaning I am not sure what you mean as we only installed a keypad which is a super simple process. Either way we do strive for 100 percent customer satisfaction so we will be contacting you directly to set up a visit for a refund for you. Please expect a call from our General Manager.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Broken Garage Door Spring Repair
Sarasota, FL
They are a great company to deal with, as I had to get to an appointment and could not open the garage door due to a broken spring. They were kind enough to send over some guys to open my garage door by hand so I could leave. Later that day, John the tech, came to replace the spring in the door and all is good now. They went above and beyond with the service, and they will have my business in the future.
Peter Livingston
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
Sarasota, FL
Called in the request and less than an hour later the door was fixed. Best Service experience ever.
Tim Iverson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Sarasota, FL
Service repair was done well....but I thought the price charged was a bit excessive..
Frank M.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sarasota, FL
On time, explained well, repaired quickly
Shirlee Jacobson
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Lakewood Ranch, FL
Doug did a great job in performing the annual maintenance on my two garage doors and pointed out one item to keep an eye on that may need replacing in the future. He did install a new Genie console pad after I talked with Gaetano and got the correct price instead of what initially was quoted by the system…..showed good customer focus on both their parts.
Dave Schmieg
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Garage Door Opener Install
Parrish, FL
Your tech Fisher was right on time and completed a detailed inspection prior to beginning service. I recommended an opener that met all our needs and even pointed out our rollers should be replaced as the bearings were showing some wear due to their age. Once everything was completed, he ensured that all the openers were programmed, the keypads were coded and even the openers in our vehicles were operational. Would highly recommend them to anyone looking for garage door service or replacement.
Timothy Sutton
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Parrish, FL
Technician was very nice and did a good job. This is the second time within a year that we have had him work on the garage door.
Kathy Muir
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Install Garage Doors
Sarasota, FL
Prompt, courteous and knowledgeable.
Eugene Waltke
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Garage Door Repair
Sarasota, FL
Great service and communication. Showed up in given window and explained the repair throughly. Matt was our service tech and was professional , informative, and friendly. We would recommend Precision garage door service. Thank you !
Elena
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Sarasota, FL
definitely a 5-star rating. When I tried 2 other companies, none had the time to fix my problem. Not the way I wanted or deserved to be treated. When I called your company, the woman who answered the phone was extremely polite and courteous, and was very attentive to my problem. Within hours, Nick had been to my house, explained the problem and cost, and I immediately said yes. He completed the job the same day. This is what I expect from a company when I have an emergency situation. You are definitely my company from now on, a company whom I can trust and be there when I need you. I am extremely pleased with the service that I received, and a special "thank you" to Nick who was superb. I highly recommend.
Mary Ellen Thornton
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Sarasota, FL
Our tech did a great job explaining options, and installing. I’d be happy to recommend him any time.
Ann Mannino
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Repair
Sarasota, FL
Prompt arrival, efficient service, very knowledgeable
Tom Wirick
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Anna Maria, FL
Arrived timely, fixed the door opener promptly at the price quoted prior to commencement of work. He also inspected the door and provided a quote for future potential work that may be needed.
James Windmiller
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Sarasota, FL
Great service every time I have used them.
Kim Hale
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Sarasota, FL
The service pinpointed the problem but raised another. That beep-beep sound that led to the service call was from a dying overhead motor battery. Not until the serviceman showed and told me about needing battery replaced did I know one existed and periodically required renewal for a cost. NEVER was I told about the battery at or after our new garage door was installed in July 2022. Nor told it was optional by the installer or given any literature to forewarn. And during the 2022 hurricane electrical blackout our use of a generator for limited appliance usage did not include power for garage door. Thus I refused a new battery. Forewarned is forearmed--meaning I should have been told at initial installation.
Hugh Smith
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Sarasota, FL
I have used Precision before and it has always been a great experience. Yesterday morning my garage door would not close. I used my car remote, keypad, and inside button to no avail. I called Precision and they set up an appt. within two hours! Matt called me on his way and arrived just after noon. He determined that one of the censors wasn't working properly and performed a tune-up. Another outstanding experience with Precision! Matt was great!
Jim Lehr
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Ellenton, FL
Awesome work!!!!
Jana Hennis
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sarasota, FL
This is the first time I've used Precision. The service technician arrived a bit early but called to ask if it was ok to come over. He was polite and friendly. My problem ended up being user error (that would be me). He took the time to explain and show me why the door stopped working. He made sure I understood what to do if it happens again. I was impressed with his attitude, neatness, punctuality, and overall professionalism.
Carolyn De zutter
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sarasota, FL
Same day call and response for repair was great, even into late evening! The service tech was professional, knowledge and very competent in addressing the off-track garage door repair, and with a very reasonable cost.
Tom & Susan Teteak
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sarasota, FL
Wonderful service! Doug, the service tech, is very professional and very detailed. Perfect experience!
Gary Konishesky
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Anna Maria, FL
Thk u so much Brian Promptness, and a very, very good service
Jimmy Nichols
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Sarasota, FL
Very pleased with the job done by Nick. Very polite,professional,organized. I will recommend him.
Raul Gonzales
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Sarasota, FL
Doug performed great service, explained necessary repairs and completed them timely
Chris Curtis
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Sarasota, FL
Just looking for a bid on a new door.
Monica Geyer
Service Provided:
Install Garage Doors
Product:
Garage Door Repair
Sarasota, FL
Excellent service
Jerry Lelle
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Sarasota, FL
Came when promised & did an excellent job. Stated the costs and trip fee before coming out to the house. Nick was extremely knowledgeable & helpful regarding the garage door problem after arriving at my house.
Donna Wiesner
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Sarasota, FL
I have been hearing a squeaky sound when the garage door opened and closed..I decided to give Precision a call and was expecting a service date sometime next week. I was given same day service to my surprise…and I was so lucky with the hurricane coming who knows what would have happened to the other spring. Nick was very informative and knew what he was doing. I decided to change both springs..bearings and rollers. Works like a charm and so happy I chose Precision Garage Door of Sarasota with their quick response.
Andrew Catuogno
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Sarasota, FL
Called as soon as they opened upon a Monday morning for a repair service call. The spring on our double garage door broke and we couldn't get out of our garage. Doug, a service tech was there before 11:00 AM and replaced the spring and bearings. Working like a charm now
Marc Rosen
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Sarasota, FL
Hello, We really appreciate your same day service! A company we used before could not come out for 6 days later. Our one garage door was ready to fall down due to a broken spring. Justin was wonderful, he explained the issues well, was very pleasant to talk with, was courteous and professional, and clearly knew what he was doing. Thanx again, we will certainly recommend your company to any neighbors in need. Mary
Mary Michael
Service Provided:
Garage Door Repair
Product:
Springs
With 103,748 Reviews
For this location's local site visit:
This location is owned and operated by:
Andrew Sell
Precision Overhead Garage Door Service of Sarasota
2117 47th St.Sarasota FL, 34234 License: # CBC1259247