PRECISION GARAGE DOOR SERVICE OF MANATEE COUNTY

Speed of service and the tech are outstanding. The prices are outrageous. Then to be charged over $80 just for the quote was over the top. Then over $1000 for a garage door opener, WOW. Sorry but I can't recommend it with charging me that much just to get a quote.

Ron Wink

Thank you for reaching out Mr. Wink After reviewing your invoice and the technician notes it does look like you were quoted the Liftmaster top of the line motor for $999 with a tune up of $99.99 and also a standard belt drive motor to replace the belt you previously had for $799 also with a tune up of the door. We also have our most economical motor which is a standard chain drive at $699. You could also opt to not get the tune up done and you would deduct the cost of the tune up and the $90 labor charge but risk the new motor getting damaged by operating a heavy door. As advertised on our website we also currently have the service call waived with any repair so your total pricing for the motors would have either been $699, $799 or $999 out the door without rebalancing or tuning up the door. The technician notes from the day of service reads: "Upon arrival spoke with customer states they had a fire in the garage states just needs a new belt and pulley . After inspection found door to be running slightly off balance also found fire damage to the motor, belt has melted to motor gear , front pulley is damaged also wiring damaged. Providing customer options. Customer opted to decline recommendations at this time" It looks like we did not replace the motor you house but since we do have a 100% satisfaction guarantee please reach out to our main office and speak with our General Manager about your service call. 941-351-2408 We look forward to hearing from you.

The Precision Team

Your serviceman did a first rate job getting my garage door back in good working condition after Flo damage from Helene.

David Watson

Our great service began with Seth who came out to check out the job and give us a quote. It continued with the installers, Cesar and Cristien who worked diligently to complete the task. Since we had a fire we were in need of a new door as well as a new opener. The honesty of this company was shown when we were told the top garage door panel had a dent and would be replaced when the new one was received. The job was completed with all questions answered. They repeated that if we still had any questions to just call. Everyone we spoke to was courteous and professional and we would hire them again if needed. Thank you. Frank and Margaret Lavezzoli

Frank Margaret Lavezzoli

Following Hurricane Helene and the damage she left behind, we called your business. The repairman showed up as scheduled. He proceeded to begin the repair. When asked how much it was going to cost to replace the safety sensors on the garage doors, he replied "$500. per door to replace 4 sensors, totaling a $1,000." I decided to look up the price. They were $37.00 a pair! $75. for four! This was supposedly a hurricane special? Shame on you.

Chuck Porter

Thank you for reaching out Mr. Porter. After reviewing your invoice and the technician notes it does look like you were quoted the standard cost which is $250 per door to replace and wire in the new electronics and program them. The total would have been the $500 which was what was provided to you in the estimate written estimate. I do apologize if you misheard that number and doubled the price but please reference your written estimate which is the $250 pre door price you were quoted. You can always complete all home repairs as a homeowner at a lower price. It looks like we did not replace the sensors you house but since we do have a 100% satisfaction guarantee please reach out to our main office and speak with our General Manager about your service call. 941-351-2408 We look forward to hearing from you and hopefully this was able to clear up the miscommunication.

The Precision Team

Precision doors is the best they showed up the young man that came was very polite. Explained everything, and I would not use anyone else.

Jeff & Margaret Mayper

Technician worked fast and efficiently. I’m happy with the work he did.

Joanne

Excellent service! Thank you!

Richard Arno

Good service and a good professional manner.

Thomas Winter

Very pleased with the service call experience this morning from Precision Overhead Door! Matt was punctual, professional and answered all my questions. This preventative maintenance service call was well worth it as Matt found a couple of issues that he could address now, before they might have become serious problems for us. Thanks!

Christopher B

Appreciated : In speaking with office assistant received appointment within 24 hours of calling with concern The technician was professional, seemed to be very knowledgeable and was courteous in our interactions. He explained the problem and corrected it. He used my silicon to "oil " the door parts and showed me how to do it myself the next time. Very much appreciated his help !

Janet Stanford

Great service! Very professional

Darol Fry

Great service and very knowledgeable technician

Robert Coughlin

I was recommended to Precision by some of my neighbors and try were absolutely right. The technician was lovely and knowledgeable. He came in a timely manner and was a pleasure to deal with. I highly recommend “Luke” although I hope I won’t need to see him again soon.

Maris Margulies

Thank you. Quick response and problem solved.

Warren Hastings

Overhead door rep reset all in 15 mins… was no mechanical issues.

Mark Cassis

I woke up on a Saturday morning to find my garage door was not operable. I made a call to Precision Door and they promised me it would be fixed the same day. The technician Matt paid very close attention to detail to select the correct garage door springs and made all of the adjustments to ensure the door would operate both correctly and safely. He also provided me with some home maintenance tips to keep the door working in optimal condition in the future. I would highly recommend their products and service to anyone with garage door related needs.

John M.

The three gentlemen who came out were very friendly and professional. They explained to me how they were going to address the problems with my door. They made some adjustments and repairs and now my door works perfectly, with no issues. They also showed me how to spray the hinges every six months to keep the door working at peak performance. I have been completely satisfied with your amazing company, and I will certainly use Precision again should I need their services.

Kathi Berry

Prompt, excellent service. Technician (Nick) skilled and competent.

David Green

Made the call for service early afternoon. Arrived within 2 hours. Saw the problem and had a solution to resolve the issue. Work was done efficiently and the problem was resolved. Very quick and reasonable. Will definitely use again if the need arises.

Winston Wong

Precision Garage Door...Matt came out 9am Friday morning diagnosed the problem and had it fixed with in the hour. Courteous, friendly and professional. He gave me a quote and went to work. He even cleaned up afterwards. I would definitely call them again for any garage door repairs.

Elizabeth Malden

They were extremely responsive. I called on a Sunday evening and they were here Monday morning. The technician was very professional and knowledgable. Would highly recommend them.

Sarah Johnsen

Curious why I didn’t have the better best options giving to me when receiving the information prior to the job being done. I would have most certainly upgraded my equipment. I wasn’t given the option. That’s unfortunate. Gentleman was very nice. And did good work. Would have like to shave been explained the other options.

Phillip Gier

Fisher was on time, profession and polite. Helpful with explaining the problem and what he was going to do. I appreciated the education and maintenance prevention that he explained. Thank you.

Roger Gosselin

Great people. Great Service. Very quick response.

Dane Champlin

good thank you verry much verry good job

Jonny Vauss johnnie vauss

First off, the person who arrived did not look nor act like he wanted to be working on Sunday. That is not my decision. Once we discovered what I already knew, that the keypad was not working it became a if I have it I'll have to give you a price. Well, I just looked up how much this device costs online and I believe I over paid a lot. I will not be dealing with this company nor will I recommend based on this experience to anyone who will listen. I could have figured out how to install myself. And while I'm here, my carpenter is painting and is not happy about the install of the trim around the garage door. The nail heads will be forever seen since they used a nail gun to shoot it in, plus you can't clean this stuff worth a hoot.

Connie Stuart

Hi and thank you for your review. I am sorry you feel you did not have a great experience with our company. The technician that was out there for your service visit has a normal work day on Sunday's as his schedule is and has been for years from Sunday to Thursday. And yes your technician was correct in making sure he did have the correct part on his service van to then obtain the proper model number for your machine to enter into his computer to give you a price before starting any work. You can always do any work at your own house cheaper if you have the proper tools, know the product, know what is wrong, know how to install it and know how to program it. If this was an issue where you would have let us know you were going to be handling the repair yourself we would have been happy to not schedule a service appointment with you and we would have sent you to our phone support system, but this was never mentioned. After we provided you with upfront pricing, including the service call fee when you booked the appointment, you did agree to have the work done with no issues, as far as we knew, and this is the first we are hearing about this. We are also sorry that you are not happy with us nailing up your garage door trim which was installed 4 years ago as this is also the fist time we are hearing any issues about your trim. We do need to nail the trim up so unfortunately we do not have other options. If you are painting over the trim and are worried about paint dimpling your contractor should be able to use any sort of fill that works on vinyl to help alleviate any issues. Once again if we knew this was an issue prior to four years later we would have been more than happy to discuss this with you previously. As far as cleaning I am not sure what you mean as we only installed a keypad which is a super simple process. Either way we do strive for 100 percent customer satisfaction so we will be contacting you directly to set up a visit for a refund for you. Please expect a call from our General Manager.

The Precision Team

They are a great company to deal with, as I had to get to an appointment and could not open the garage door due to a broken spring. They were kind enough to send over some guys to open my garage door by hand so I could leave. Later that day, John the tech, came to replace the spring in the door and all is good now. They went above and beyond with the service, and they will have my business in the future.

Peter Livingston

Called in the request and less than an hour later the door was fixed. Best Service experience ever.

Tim Iverson

Service repair was done well....but I thought the price charged was a bit excessive..

Frank M.

On time, explained well, repaired quickly

Shirlee Jacobson