Recent 4 Star Reviews
Precision was recommended to me by a friend. I am very satisfied with the work they did and the way they treated me as a customer.
Internet. Tech was helpful and professional
Good job
Ron, the technician, was courteous and professional, and met all expectations. He was great and fixed the problem! The work: keypad replacement, garage door tune-up including fixing that the door did not close completely on one side and replacement of 10 roller wheels. The job took about 40 minutes to complete. The total cost (service charge, parts & labor) was about $550. The cost struck me as higher than expected, although I did not obtain estimates from other companies.
Precision Garage door was able to come to my home to repair a broken spring the day it broke! Grateful for that. The customer service phone people (both times I called) were very helpful and customer service centric. They also took the time to verify my info, and verify the time my tech would arrive. Devon, our service tech, assessed the situation, gave me a full detail of the cost, and then got all the work done in approx 30 minutes! He explained the mechanics behind what he was doing - while not making me feel stupid. He was friendly and conversational.
I have used them before with good results. Josh Page did a great job of fixing my garage door.
The sale lady Melany was very helpful! Good girl. Great job!
Good man that Sean , knew his stuff and although I was aware he would try to sell me a new unit , showed why it made sense , and we went ahead with the purchase !
Tavon was very helpful and seemed very knowledgeable. He was polite.
Professional and knowledgeable technician. Job completed in a timely manner and job site clean when finished.
They arrived on time. They asked what was wrong & knew what ro do. They did the job in a timely fashion. It was comple & operation of the doors checked out.
Precision was the first garage repair that popped up on my search. The ad said that I would get prompt reliable service. I called on the weekend and I had a repairman at my house at 8:30Monday morning! He called when he was on the way and was very quick and professional with his service. Although I hope to not need to call again, if necessary, I would if I had cause.
Great service, but seemed pricey. But now days, what isn't!
My rental property required garage door replacement,, so communication was critical as i did not physically reside in the home!!! Winfield was very effective in providing and updating my estimate of repairs, & Horace did a great job of installation and explanation of repairs!! Special thanks go to Tianna, who addressed and resolved any issue i experienced in a prompt and timely manner!!! t was truly a "team" approach, I am very satisfied...
Really, really happy. The tech, Josh, was great. My door needed a new spring, roller, cable, etc kit. He had it in the truck and within an hour my door was working so well, I was amazed. I found out this is how a garage door is supposed to work.
We had a spring snap. I connected online to set up repair. Had coupon for ‘free’ service call and half off for 2nd spring replacement. Tyler, the technician gave multiple estimates for the cost for different repair items…just springs, springs and bearings, and springs, bearings, & rollers. We had options on the scope of repairs and cost. We choose to replace all of the items. The door now opens and closes like new. Tyler was efficient and helpful with information I asked him about. A couple of things I didn’t care for included putting a company sticker on my garage wall without asking, (I removed it and placed it on the garage door in a less visible spot), and he left greasy fingerprints on the door I had painted last year…(They wiped off pretty easily). The cost of the service was kinda steep if you ask me - inflation? I didn’t shop around or get other estimates…who has time for that? We also never got a detailed receipt of services preformed. The warranty is good for 5 years but I have no paperwork to save and look back on in case of any issues, other than the sticker which I put a date on. Overall I’m satisfied but the hole in my pocket hurts.
Working on a resolution Thank you
Brandon worked in a very professional manner. He answered all questions and demonstrated functions when requested. He is a very friendly young man and we recommend him to anyone looking for garage door maintenance. Dick & Sally
Very pleasant service man.
Technician did an outstanding.
I don't remember the technicians name, however, he did give it when I met him at my front door. He quickly diagnosed the problem, fixed it, and conducted a quick check of the garage door system. Great Work! I am very satisfied with Precision Garage Door and will continue to recommend them to be your first choice for garage door installation and maintenance,
Your service man arrived on time.He was helpful to explain to me what was ???? wrong with garage door.I liked his work and I am hopeful I will not have any problem for a long time.Thank you for sending Mr,Aaron who did a good job.Sincerely. Sevin Ozan
Hi Sevin! We are very happy to hear our technician Aaron was able to fix your door issues and educate you on how to get the most out of your garage door. We appreciate your business and hope to hear from you again in the future! Thank you for choosing Precision Overhead for all your garage door service needs!
Job not complete yet, so I can't give 5 stars; however Chet was awsome. Explained the problems, showed me what I need to know to make an informed decision; gave me a temporary solution until my new door comes and was extremely professional. Also I was very happy to be able to get an appointment for the day that I called.
Used b.efore and was very satisfied
In had some problems with the original installation, but my technician was very good about making things right.
I had contacted them for an emergency call as our door needed immediate attention. Response time was good and service was as promised.
I called u 2 days ago for Tony. He said you would text him in the field and pass on the message that I called. I haven’t heard back from him or from you since then this is Philip Shuster at 1570 Poteet Dr., Conway 72034 my phone number is 818-309-0559. I have received an estimate and I had a few questions. If your response time or no response is indicative of your service that I’d preferred to go to another company, if it is not and you feel that you can handle the business with proper customer service then someone should call me back. Thank you.
Repair man was timely, professional, courteous and thorough. He did a great job. Unfortunately, Precision Garage pricing is outrageously high.
very professional and I give Sean Smith a 5 star rating good worker
Our door came down without a warning. Precision sent technician Mike (A) - McClellan over right away to repair it. He did a great job, and was super professional, knowledgeable and timely! Great job!
My door and motor were 21 years old. The motor was failing. Precision had received high ratings on a neighborhood website so I called them. The techs came, surveyed, and gave me two estimates. One was replace the motor with a one year warranty the the other was replace motor and all hardware with a 10 year warranty. Both both estimates saved my current door. I chose the 10 year warranty job because I assume the price was reasonable and I was tired of tinkering. The new door was up and operating in three hours. Three weeks later, the door was making a screeching noise. I called Saturday and the tech was there Tuesday. It was an install problem. He had it fixed withing 30 minutes. I hope this is the last I see of them, however, there is a 10 year warranty.
They are very professional and courteous.
I have used Precision three times now and each time they have been professional, timely, and courteous in their response. The reason for 4 stars in my opinion is value. I find it a remarkable coincidence that the parts used only carry a two year warranty, and yet somehow they seem to fail just after the two years have past. I guess these manufactures have really figured it out. Secondly, after I or anyone has to replace or fix their garage door out of necessity because something broke, please don't have the repairmen hand over the ipad with multiple tipping options anywhere from 10-25% for a 1-2 hour job. I appreciate the man's hard work and his time, and probably would tip him accordingly, but why is a company that is established and as well known as you are allowing this. It's putting the customer in an awkward position to feel like they have to give an extra ($68 - $171 dollars in my case as a thank you). It's not like I had a choice and I'm ordering steaks. It's not right. Precision should consider a better way of handling this in my opinion.
A little pricey, but you can't argue with the quality of parts & service! Tech Orion Mancini did an outstanding job of solving our problems and setting us on a path to trouble-free garage door operation. We definitely recommend Precision--if you want it done quickly and correctly.
Service repair was done well....but I thought the price charged was a bit excessive..
The guy was great. Except he promised to leave the can fo spray and didnt. Wish I had it. Thanks Shirley
Quick response
nice guys ,good job ,price was fair.
THANS A BUNCH FOR THE GREAT JOB.i highlty was pleased with the job.
Scheduling was pretty easy and the technician (Sean) arrived within the scheduled window. Sean installed a new keypad and replaced two door springs that showed excessive wear and tear. He made a thorough inspection of the hardware and pointed out a few things that we need to keep an eye out for.
Craig K. installed the doors and did a magnificent job. I also have new openers and spring systems.
They come quickly--very important when you can't get your garage door down. Their tech, Christopher Brown was fast, competant, and amiable. Got it fixed in record time, $150 is resonable considering this was a weekend and I only called on Friday--yay!
Thank you Lindsy for taking time to leave us a review! We're glad to hear that Chris was able to replace your garage door hinge and that your garage door runs smoothly now. Please keep Precision Door Service in mind for any of your future needs!
Great guy who fixed our garage on the day it wasn’t working and did it well and now it’s working
Everybody I worked with or talked to was great, installers and salesmen. I requested an extremely quiet door opener and was sold one that rattles when closing. That’s my only issue. I was told it’s called the “genie stutter” and is common among genie door openers. I just wish I was told this prior to purchasing.
Was just installed today. Can’t really review the new opener. The installation went well. No problems. Justin did a great job. So far, very happy.
The technician that came to our home was Steven Thayer. Very knowledgeable and professional. Fixed our door in an hour. Runs wonderful! Give him "a pat on the back".
Good Service and Quick to come out
Highly recommend Precision, I replaced my garage door and their service and product installation was outstanding.
Guy knew what he was doing.
Service was prompt and call back was timely. Brent did the work. He was knowledgeable, helpful and friendly. 4 stars instead of 5 have nothing to do with Brent. I belive the cost was excessive.
Great response, mechanic arrived within 30 minutes of our call and fixed the broken spring in another45 minutes. Not sure why we were charged a $23 fuel surcharge when the mechanic arrived in less than 30 minutes from our call. He was not arriving by airplane.
I googled for a company that could fix my garage door opener. They had a great website and made it easy to schedule. They seemed anxious to do business. Bryan the Service Tech was great. He explained all my options. He had everything done I asked for quickly and efficiently.
Dilon was great. Explained what problems he saw and what cost was installed. Completed the work efficiently.
I have had trouble with garage door maintainers. Scheduled Precision Doors for an estimate to replace a double garage door. Bryan was very courteous and professional. Took the time to explain the issues with my current door. Rare find in service providers these days.
Very rapid, same day, service for our older garage doors. Hadn’t required service for many years but problems came on somewhat quickly and unexpectedly. Patrick Mulligan, our service man, came out in a few hours after our call. He was very pleasant and professional and did a nice job. He figured out the problems and completed extensive repairs on both doors in a few hours. Happy to have things taken care of so quickly. Much more expensive than I imagined it should be, which costs them a star, but the repair is well done and complete and comes with a multi-year warranty. “Cadillac” service for sure, but at a “Cadillac” price.
Called for a quote on replacement or repairs on our garage door. The technician responded in a timely manner and gave us a thorough description of what could be done. We decided on repairs and they were taken care of quickly and professionally. Very happy with the results.
I originally chose Precision over another company (prices were very similar) due to Precision not trying to upsell me something that I didn’t need. They were accurate on the timing of the arrival of my door and even showed up an hour earlier than expected on installation day. My technician, Tim P. was extremely courteous, helpful, speedy, and answered all my questions.
Found company on Google and liked the reviews, so set up an appointment. Had a new chain rail installed along with a new remote pad.
This was my first time using Precision Garage Door and overall I was mostly satisfied with their service. I believe the price I was charged to repair/upgrade my garage door spring/opening system was about 25% too high. I had an older spring/opening system so most companies don't carry the parts needed to repair my old system so I had to have a new system put in place. The first company I reached out to, who were the initial installers of my garage door, was able to get the parts I needed for repair but they called me back a day after my door was repaired by Precision. If they would have reached me first they would have saved me almost $700 instead of having Precision make the repair. That is my only complaint about Precision, I believe they over charged me on the parts used to make the repair. That might be my fault as I should have called around for quotes but when something is broken that you need you just pay to fix it. But outside of the price which is a big deal Precision was great. The people I dealt with were courteous, professional, and they responded/completed the work quickly. The man who completed the work also cleaned up thoroughly after himself and seemed to be very knowledgeable and good at his job. If I had it to do over again I might use Precision again but I would definitely call around for quotes on the materials before proceeding with the repair.
The technician was courteous, timely and efficient. He explained what was wrong and answered our questions.
Job well done but parts a little delayed.
The service was fine. The only problem was the price for replacing a simple battery. It seems excessive.
David was very polite and professional. He explained the problem I had and gave me options for how to repair it. I've used Precision before and will continue to use them. They provide excellent service.
I called on a Friday morning and was able to get a repair scheduled for the same day. Stephen Z. arrived in approximately 3 hours. He was very professional and took the time to not just answer all of my questions, but also made sure I understood what he was telling me. The repair took approximately 90 minutes.
George Albert was my repairman. I couldn’t ask for a better result. He is extremely knowledgeable,professional and courteous. His quick assessment and communication on what needed to be done was exactly right. He worked efficiently,cleanly,and quietly. He’s an asset to precision garage door service. Already recommended him to friends in my complex.
All the work was done in an efficient manner and all questions were answered immediately and the area was left clean, well done!
Brian was on time, personable and did the work very well. Only complaint: The service was performed over two days. On the first day, the Genie sensors were replaced ($212). On the second day, the Genie opener was replaced with a Lift Master. The one day old Genie sensors were replaced with Lift Master sensors. I should have received a credit for the Genie sensors used less than a dozen times.
Repairmen were very polite and very knowledgeable. Price was higher than expected!
The guys, Josh and David (I think), were great. Professional, courteous, knowledgeable and super friendly, they even helped me get a heavy box out of my car. I’m super happy with my new garage door opener. The only reason I didn’t give 5 stars was the price which seemed a little high. However, I have no idea what a fair price is for a garage door opener replacement, so the cost may have been completely fair. Regardless, I would recommend Precision to anyone needing garage door services.
Sam was courteous from the start. Problem was solved quickly and all details were explained. cost on a weekend was acceptable and resonable. First time customer but will stay with them when needed.
I called for a qoute for a 1 broken spring. Qoute is $225.00 to replacement include labor and parts. Tech came as scheduled and told me that i need to replace 2 spring and 3 bearing on 2 car garage door, total cost $995.00 include labor and parts. Thats why i give only 4 star because i don't know if thats a good price or to much. The Tech is polite and knowledgeable of his job. I will use them again but next time i will shop around first.
Thanks for serving my home so quickly. The technician did a great job.
The technician who performed the repair was professional and was able to diagnose and repair the issue quickly and professionally. However, $300 for a one hour service visit, seems a bit over the top.
Was on time very quickly done very professional .
Reinaldo, We appreciate your kind comments! Thank you for choosing Precision Door! We appreciate your business!
The technician, Sean, was prompt, courteous, and handled my service need responsibly.
Technician took pride in his work and presented his self well.
Google and neighbor recommendation
Ryan was an excellent representative of Precision Garage Door Inc. He is knowledgeable and extremely considerate of me working from home while he completed the job in no time. He was very patient and considerate to the fact that I lost hearing in one ear and struggle to hear with the other. Would highly recommend. Will definitely use again if needed in the future
Company was responsive and communicative. Tech (Anthony?) was knowledgeable and personable. He actually reached out to arrange coming out earlier than my appointment time.
I was really shocked how expensive this opener was since I see those at Home Depot around $350 range. Aaron Smith is the best. I sure hope you are paying him well. He works very fast and explains its` function and operation to me.
Very good job Very polite
The service man that came out and worked on my garage door was very caring and showed concern about my well-being and safety. He was professional above all.
Overall well done and I would use Precision again. The only issues I had include: 1) The pre-service-call chat understated the cost of the replacement springs. I may have gotten another estimate if I had know what I was really up against. 2) The first thing the technician said upon arrival is "I hope you didn't crush the torsion tube when you installed the openers." I resent the assumption that I am incapable of installing a garage door opener myself. (He found no issues with my work). Note - Your survey doesn't accommodate everything installed: Two springs, 12 rollers, two torsion cables, two sheave pullies, one bearing.
Not just Precision, but Sam, the installer, have been incredible in terms of how efficient, knowledgeable, and experienced. Everything was done so well and we have been delighted with the service and product. They absolutely deserve a top rating!
Receptionist on phone call very nice and professional. Dan came right away and explained the problem and the resolution. Very professional manner and very helpful. Bad news is I need a new door.
A torsion spring broke on our double car garage door and I phoned Precision. The tech phoned before his appointed arrival time and was very courteous. He explained what needed to be done and offered several options. Although he completed the work very professionally I was surprised that the replacement of two springs and a center bearing was so costly. I was expecting the repair would to be in the $500 to $600 price range. I was charged $820.00 for the service. Precision is very expensive and exorbitant with their pricing structure. I should have gotten pricing from other local company’s. Shop around before calling Precision. Thanks…..Bob Schmiehausen- O’Fallon, Mo.
Technician arrived promptly, diagnosed the problem and did the repair very quickly. He was friendly and easy to deal with. The only reason I’m not giving 5 stars is because the price is exorbitant.
Good job Thanks
Worked performed today regarding the installation of my new garage door opener. The service technician, Matthew, was very thorough. He diagnosed the problems with the system, made recommendations regarding what should be replaced and conducted the work in a fast and efficient manner. When finished with the installation he programmed both remotes and keypad then explained the warranties . Very conscientious, friendly and professional.
Prompt response. Service tech knowledgable and efficient.