Precision Garage Door of Sacramento Valley
Has Received 5 Reviews in:
Rocklin
Average Rating: 3.40
Broken Garage Door Spring Repair
Rocklin, CA
Yesterday, 04/07/24, Precision Garage Door, came to my residence to replace a broken torsion spring. After the tech evaluated the door, besides the torsion spring, he recommended basically all the hardware needed replacement. He advised my 7’ torsion cables really needed replacing and he stated he would cost $310.87 for two wires cables. I checked Home Depot and I can get two cables for under $20.00. He then stated he was not able to use my torsion tube shaft because he was unable to put the torsion springs on the shaft after he attempt to grind down some spots on the torsion tube. The tech asked me if I could get the torsion spring through the shaft in which I got it halfway and hit a high spot. The tech then gave me his Dewalt hand grinder to grind the shaft tub to see if I could get the torsion spring over the rest of the shaft tube. Finally, I had enough and told him I would pay for a new torsion tube shaft even though it was priced at $232.17 which I could get at Home Depot for less than $25.00 as I wanted the tech to finish up and get out my garage. So, as the tech installs the spring over the new torsion tube, he stripped out one the bolts on the left side upper hardware and now has to cut the pipe for the install. You would expect the cut to be 90 degrees but it was a complete hack job. This is a complete joke. I called the dispatch at PGD to see If I could speak with the manager of the tech and was advised someone would call me back. Needless to say, no manager called me back as of this review. The tech did take the price of the torsion tube shaft off the bill but the price of the shaft to begin with was a joke. PGD is overpriced and looking for commission sales. I would not recommend this company.
Dave N.
Response:
Hi David, Thank you for taking the time to speak with me on the phone and express your concerns. At Precision Garage Door, ensuring our customers are satisfied is our top priority. As we discussed, we will process a courtesy rebate for all the inconvenience caused. Please note that while our technicians provide recommendations after inspections, they are not mandatory. We want our customers to feel comfortable with their choices, and if there are any questions or concerns, we encourage them to shop around or contact us. Your business is important to us, and we will do our best to provide you with the best service going forward if you choose to continue with Precision Garage Door. Once again, thank you for reaching out to us - we appreciate your feedback and look forward to serving you in the future. Regards Param
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Rocklin, CA
All that is as done was to look at the door and find things for me to spend money on. I wanted the door serviced which did not happen. From your drop downs below you did not do any of these. There is no choice for what was done. What I wanted done repair or to service a loud door, which is what is on your TV ad.
Cindy Brosnahan
Response:
Hi Cindy/Brian, Thank you for taking the time to speak with me on the phone and express your concerns. Ensuring our customers are satisfied is our top priority. Per our discussion, we have processed a courtesy rebate of $69.95. Please note that our technician's recommendations after inspections are not compulsory. We want our customers to feel comfortable with their choices, and if they are not, we encourage them to shop around or contact us with any questions. Thank you once again for reaching out to us. Regards Param Operations Manager Precision Garage Door
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Rocklin, CA
our technician was clean friendly and informative ????
Kim & andy Brocchini
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Rocklin, CA
Although I could not have the recommended repairs done I want to give Brandon a five star rating for professional conduct, and knowledge of system
John Mitchell
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Rocklin, CA
My Garage door was in need of maintenance. Brandon arrived on time, assessed the condition of the door and then explained what he thought the door needed. He took care of the door maintenance and told me what regular maintenance is needed. It was a small but important job.
M. R.
Service Provided:
Garage Door Repair
Product:
With 103,748 Reviews
For this location's local site visit:
precisiondoorsacramentovalley.com
This location is owned and operated by:
Pat Prendergast
Precision Garage Door Sacramento Valley
8175 Alpine Avenue Suite CSacramento CA, 95826
