Precision Garage Door of Northern Virginia
Has Received 406 Reviews
Average Rating: 4.90
Garage Door Opener Install
Stafford, VA
Precision Garage Door replaced my initial garage door opener back in 2004. That device worked fine until yesterday when the belt broke. Really impressed that it lasted for 18+ years without any maintenance. I also called on Precision in 2015 to fix problems I was having with the garage door railings. Very happy with that service, too. Finally, I called on them yesterday and they were able to come out on the next day to replace the Opener and to replace some of the old springs. The technician, Cameron, who performed the work was pleasant and professional. Each of my experiences with their staff have been exceptional. Highly recommend them to everyone need garage door maintenance.
Steven Swanson
Response:
Hello Mr. Swanson- Thank you for being a loyal customer and for taking the time to share about your Precision experiences. We value your input and appreciate your business and kind words. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Centreville, VA
Highly recommended. Patrick was great. Very skilled and provided outstanding service. A true professional.
Kenn Cones
Response:
Hello Mr. Cones- Thank you so much for choosing Precision. We are so happy to receive your positive feedback, kind words, and recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Woodbridge, VA
Quick and professional!
Hilary Smith
Response:
Hello Ms. Smith- We are happy to know you are pleased with the service provided by Cameron. Thank you for sharing! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Repair
Bristow, VA
Everything about this experience was exceptional. The office staff were friendly and professional, and I got an appointment quickly. The technician, Stone, was knowledgeable and friendly. He identified the problem with the garage door immediately, and also made us aware of additional services that could extend the life of the mechanism. We were presented with options and prices on the spot. We ultimately chose the basic repair, which was exactly what was quoted over the phone. We will use them again.
Karen Delong
Response:
Hello Ms. Delong- First, thank you for choosing Precision. We are grateful for the opportunity. And thank you for taking the time to provide positive feedback on your experience and the service provided by Stone. We appreciate your kind words and the 5-star rating. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Fairfax, VA
Cameron announced his arrival by text, was extremely courteous and helpful. Did a quick diagnosis and maintenance, and fixed doors that had lowered noisily since we bought the house 22 years ago. Now they lower as smooth as a Zamboni. He gave an informative and helpful no-pressure upsell. Highly recommended service.
Jerry Michaud
Response:
Hello Mr. Michaud- Thank you for choosing Precision and taking the time to share such an awesome review! We certainly appreciate your kind words and your recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Burke, VA
We were very pleased with the installation of a replacement of our garage door opener. The technician was knowledgeable as well as pleasant. He answered all of our questions and performed the task in a timely manner. We would definitely use Precision in the future!
Rolanda Stearns
Response:
Hello Ms. Stearns - First, we want to thank you for choosing Precision. We are grateful for the opportunity. Thank you also for sharing such a great review on your Precision experience and the service that Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Ashburn, VA
MAJOR RIPOFF!! $700+ to put in torsion spring system. I had broken extension spring system. They came in and said we can't fix that (SURPRISE!!). I should've sent them their merry way, would have still been cheaper to pay the 'diagnostic fee' of $145 (are you kidding me) and get someone else to come over and do the job. You guys are ridiculous.
Pissed off
Response:
Hello Mr. Vachhani – I’m sorry to learn you are unhappy with the service provided 2 weeks ago. What you described is contrary to what we strive to do each and every day. Please know, you did not have an extension spring system, you had a Torquemaster, which is a disposable system. As explained by your technician, we cannot repair a Torquemaster, but we offer to convert it to a torsion system. This system can be worked on by any garage door company in the future. Your technician reviewed and explained your options, which you approved and signed off on prior to starting the work. The $125 service fee covers the inspection and the labor for the service work and the overhaul. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Fredericksburg, VA
1) Good communication between company and customer. 2) Friendly, helpful, knowledgeable service technician that came out ( His name is Stone). 3) Provided two estimates for work that needed to be done. 4) He had all the parts he needed available on his truck so it was a one-and-done service call. 5) I will recommend them to my neighbors.
Bill Dewitte
Response:
Hello Mr. DeWitte- Thank you for sharing your positive, detailed review. We truly value your feedback and we're happy to hear you are pleased with the service Stone provided. And thank you for the recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Springfield, VA
Excellent service!
Janice Romney
Response:
Hello Ms. Romney- We thank you for choosing Precision and appreciate you taking the time to share a 5-star rating for your Precision experience with technician Patrick. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Opener Repair
Lorton, VA
I felt that the charges for the work done exorbitant.
Sant Gupta
Response:
Hi Mr. Gupta, I'm glad we had the opportunity to communicate and explain the pricing and invoice in more detail. Thank you for reaching out to me directly. I'm always available to answer any questions or concerns. Thank you, Suzanne, Managing Director Precision Garage Door Northern VA
The Precision Team
Comment:
After our telephone conversation, I am satisfied that pricing was quite reasonable and in line with the standard industry practices. Thanks a lot for taking the time to explain. Happy Holidays, Sant
Sant Gupta
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Round Hill, VA
Whether it was the initial pricing and scheduling or the actual install, the Precision team (Suzanne and Patrick) were fantastic. They kept me informed throughout the day prior to the installation as well as when the installation was taking place. Thanks Precision!
Tim S
Response:
Thank you for choosing Precision and taking the time to share a review of your experience. We certainly appreciate the opportunity, and of course we are thrilled to know you are happy with the service provided. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Broken Garage Door Spring Repair
McLean, VA
Second time I have used them . Both technician were excellent Service was next day Service was able to be scheduled on holiday night for next day Patrick gave me 3 options for repair, explained each one Had all parts to do job and in an out in less than 2 hours Nobody better
Gary Bell
Response:
Thank you, Mr. Bell. We appreciate your continued business and your kind words. Sincerely, Suzanne, Managing Director Precision Garage Door Northern Virginia
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Ashburn, VA
Very satisfied.
Danielle Edgell
Response:
Hello Ms. Edgell- We certainly appreciate your business over the last years, and thank you for being a pleasure to work with. We're happy to know your pleased with Kevin's continued service and your Precision experience. Thank you for taking the time to share your review. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Manassas, VA
Very pleased. Patrick did a great job. We will use Precision again in the future.
Michael Harrington
Response:
Hello Mr. Harrington- Thank you for choosing Precision and taking the time to leave this great 5-star review! We appreciate you, and your business. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Fredericksburg, VA
Patrick provided great service. He explained the different options that could be used to make the repair as well as the price. He performed the repair very quickly and efficiently. He checked several times before determining that the repair was complete. I was very pleased with the repair of my garage door.
Lanette Givens
Response:
Hello Ms. Givens- Thank you for taking the time to leave this awesome review and positive feedback. We really appreciate it and we're happy to know that Patrick provided you with outstanding service. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sterling, VA
My sister had high praise for you all, and when our garage decided to snap a spring and some cables this morning, I called and was relieved you were able to come out within a few hours. What was originally thought to be a spring repair became a bit more involved as our aging garage door had more issues. So I'm excited when you all come back and put the new doors in but appreciated you all giving me options and also I didn't feel pressured either.
Christine R
Response:
We certainly appreciate your sister's high praises and recommendation. Thank you for choosing Precision! We're happy to know you're pleased with the service Cameron provided and your entire Precision experience. Thank you for taking the time to share your review and the 5-star rating! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Repair
Alexandria, VA
Good service, recommend them highly.
Essam Tellawi
Response:
Hello Mr. Tellawi- Thank you for being a loyal Precision customer over the years. We certainly appreciate you taking the time to share your review and recommendation. Happy to know that you're pleased with the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Fredericksburg, VA
The technician was very professional and knowledgeable and did a great job repairing my garage door springs!!!
Larry Norton
Response:
Hello Mr. Norton- Thank you for choosing Precision and taking the time to share a review. We certainly appreciate the opportunity and value your feedback. We will pass along your kind words to technician Stone. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Install
Falls Church, VA
Our old garage door opener was weakening and the door had become VERY noisy because of age and a loose spring. While we contracted with Precision for a new opener with battery backup, our technician, Stone, gave us several options for needed repairs/refurbishing. We chose the most expensive option - and the end result is that everything other than the actual door itself is brand new. Stone was professional, knowledgeable, and patient as he explained all the new features of our updated opener. He installed the lightbulbs I supplied in the opener, and he activated the Home Link on both of our cars. We could not be more pleased with the final product. I highly recommend Precision! And kudos to Stone for a great job!
Kristin Ramkey
Response:
Hello Ms. Ramkey- Thank you so much for this awesome review! We are happy to know you are pleased with the service Stone provided as well as the final product. What you described is exactly what we strive for each day. Thank you for the 5-star rating and the recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Stafford, VA
Excellent service!!! Patrick called me 1/2 Hour before he arrived to let me know he was on the way. When he arrived he was very nice he looked at my garage doors gave me three options I picked the option best for me and he got to work. I have been opening and closing my door ever since they are working great. Patrick is truly the BEST!!! Tracey Williams Stafford VA
Tracey Williams
Response:
Hello Ms. Williams- Thank you for choosing Precision and taking the time to leave this awesome review!! We appreciate your kind words, and I will be certain to pass your feedback along to Patrick. So glad your doors are working great again! Sincerely, Suzanne, Managing Director / PDS Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Burke, VA
Fantastic!!! Patrick and Stone did a great job installing the new garage door and opener. Very knowledgeable, professional, and courteous!! Great job. And Susan was great keeping us informed along the way. Highly recommend Precision Garage Door… Good value for the money!!
Arthur Hapner
Response:
Hello Mr. Hapner- Thank you for choosing Precision for your new garage door, and what a beautiful door it is! We're glad to know you are pleased with Patrick and Stone, and the job they did for you. You were certainly a pleasure to work with. Sincerely, Suzanne, Managing Director / PDS Northern VA
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Fredericksburg, VA
The quote I got on the phone was $85 for the visit, inspection, and labor to replace the torsion spring; plus the cost of the spring ($96-$210). The inspection was just an opportunity to try and upsell me to a quote of almost $500. So I pushed back, quoted what I was told, and provided another quote for $300. They said they would do for $295, but then told me that the do not service 9' X 9' garage doors (can't get the spring), and that they can't help me. That's fine, however they demanded their $85. Honestly, if it wasn't for my wife stepping in, there's no way Precision would have left with my $85; when I was left with nothing. So I called a local family owned company, they had the spring, were at my house in a few hours, and the door was fixed for $150. The 2 young men from Precision that came out seemed nice enough, but the company itself should maybe focus more on customer service than the dollar. I am out $85 by a bunch of crooks, and will never call, or recommend Precision Door. cc: Next Door, Yelp, Etc.
Keith Harrison
Response:
Mr. Harrison- We are sorry to hear of your negative experience. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for and strives for. Unfortunately, we do not carry springs on our trucks for a door that is 9’ in height, which is considered commercial application (not residential). This is a custom size spring that we would need to order from our distribution center. Your technician provided Good, Better, and Best recommendations/estimates based on the items that failed the safety inspection on both of your garage doors. The $295.00 quote was the minimum repair that included the service fee and the custom spring, but did not address any the additional issues. The $85 service fee was refunded and credited back to your credit card. Sincerely, Suzanne, Managing Director / PDS Northern VA
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Fredericksburg, VA
Work was done on time,nice job
Maria White
Response:
Hello Ms. White- Thank you for choosing Precision and taking the time to share your review. We're happy to hear it was a positive Precision experience for you. Sincerely, Suzanne, Managing Director / PDS Northern VA
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Fredericksburg, VA
I needed several things done, but the Tech pointed out critical things that I had missed. Arrived when promised and did outstanding work. This is where I will go for all my garage-related needs.
Eugene Lutman
Response:
Hello Mr. Lutman, Thank you for the 5 star review! We appreciate the opportunity, and value your feedback. We'll be sure to share your kind words with technician Max. Sincerely, Suzanne, Managing Director / PDS Northern VA
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Opener
Broken Garage Door Spring Repair
Herndon, VA
04/27/21 - My technician today was Max. Max inspected the entire garage door system and assessed correctly that a complete extension overhaul was required. He thoroughly explained the function of all of the components that were either broken or were worn out. He took the time to answer all of my questions as the work was being performed. After the work was completed the garage door performed as it did when it was new (20 years ago). Max is a very conscientious and professional technician who knows his trade. Would recommend him highly without any reservation to any of my neighbors. In fact, I will be doing just that. Thanks Max!
Hernan Navarro
Response:
Hello Mr. Navarro- Thank you so much for the fantastic review, 5-star rating, and recommendation! We couldn't be happier that you are pleased and satisfied with Precision and the service provided by Max. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Fairfax Station, VA
Provided good explanation of problem and options for current future maintenance/operations of garage door
Hideki Hamamoto
Response:
Hello Mr. Hamamoto- Thank you for the 5-star rating and the positive feedback on your Precision experience. We certainly appreciate your loyalty over the years, and we're happy to know you are pleased with the service Patrick provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Burke, VA
Our garage door broke on a Sunday--Easter Sunday! I contacted Precision and their first available was 2 days away. They called back later and said they could come today! Max arrived even earlier than expected and did an exceptionally thorough job! He was very personable and spent a great deal of time teaching my wife and me about the door and how to trouble check it! You have a life-long customer because of your commitment to service as demonstrated by your team this week! Many thanks!
Lee Payne
Response:
Hello Mr. Payne, Thank you for choosing Precision. We're so pleased to know you are happy with the scheduling and the service provided by Max. We appreciate you sharing the detailed feedback on your experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Dumfries, VA
Always great having Kevin service our garage door. His professional expertise and personal demeanor is a pleasure to work with. Thanks Jim
Jane and jim Greenwood
Response:
Hello Mr. and Mrs. Greenwood- Thank you for your loyalty to Precision. We appreciate your business over the years and allowing us to help keep your garage door in tip top condition. Thank you for the 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Bristow, VA
Our garage door works better than when it was brand new thanks to your extremely knowledgeable and super friendly service (speedy too)! Can’t say enough good things (limited space), but I hope the owners give my tech (Max) loads of appreciation for raising the bar of service to top notch. Easy to say 100% recommended :). Cheers!
Amy T
Response:
Hello and thank you for the fantastic review! I will definitely pass along your kind words to the owner and Max. So happy your garage door is working better than ever! We appreciate the recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Install
Manassas, VA
The Precision experience was A+. I scheduled an appointment through Suzanne. She was extremely helpful and set the whole excellent experience into motion. Max came out to install a new garage door opener (the old one was decades old). He diagnosed the entire lift system and made helpful recommendations which would make the new opener operate as intended. He was knowledgable, patient, and efficient. These guys are the best.
Eric Paradisi
Response:
Hello Mr. Paradisi - What an awesome review, thank you so much! It really makes our day to know a customer is happy with their entire Precision experience. Thank you for the 5 stars and the A+. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
CTM
Precision Garage Door of Fredericksburg
2305 Airport AveFredericksburg VA, 22401 License: 2705-105317
