PRECISION GARAGE DOOR SERVICE OF NEW BRAUNFELS

Very good representative. He presented what we need and was great with us.

Donald Sweet

Hi Donald! Thanks so much for giving us a little feedback! We appreciate your business and look forward to working with you for the installation of your new garage door! Thank you for choosing Precision Overhead!

The Precision Team

Thank you so much for such a quick response and repair. Our technician was so courteous and informative. Great job!

Leisa Cottle

Thank you Leisa! We appreciate your business and hope to work with you again in the future! We will let Ricky know you appreciated his work! Thanks for choosing Precision Overhead for all your garage door service needs!

The Precision Team

We called precision after not feeling satisfied with our call for service from the original installer. They were prompt and efficient. They will be my first contact for future needs.

John Casey

Hi John! We love to hear about the service our awesome technicians provide and so happy to know we will be your first call going forward! Thank you for choosing Precision Overhead we look forward to working with you again!

The Precision Team

Wes was very professional and did an excellent job replacing the door operator and components. Precision is our go to business for maintaining our garage door. Appreciate how quickly they were able to take care of our needs. Thanks!

Lynn S.

Hi Lynn! We are so happy to hear how satisfied you have been with our services! Wes is fantastic and we are lucky to have him on our team. We will let him know you appreciate his dedication to his craft. We look forward to working with you in the future and thank you for always choosing Precision Overhead!

The Precision Team

i think $160.00 dollars is a bit much for about 40 minutes of repair my garage door opener

Fred Leiding

Dear Mr. Leiding, We want to thank you for taking the time to give us some feedback on your experience with us. We appreciate hearing from our customers even if they are not as satisfied as we hope. Regarding the cost, we do have standard pricing for common repairs such as the ones you received. All repair quotes are presented to and agreed upon by our customers prior to any work being completed. Our technician presented you with the quotes for the repairs required and you agreed to having him complete them. Time spent on these repairs is minimal because our staff is highly trained, experienced, and capable. That is in fact why our technician was able to quickly assess and make repairs to both your garage door springs and motor. If you had not wanted to have the repairs completed, you were given the option to decline having the work done. We appreciate your business and the opportunity to address your concerns.

The Precision Team

Greg was amazing. He took his time, figured out the situation and made sure he addressed everything. He was so kind and thorough. Great person. Much appreciated.

Bailey Watson

Hi Bailey! We sure do love to hear about when our technicians hit the mark for our customers! Thank you for taking the time to give us this feedback and we will make sure Greg knows his hard work is appreciated! Thank you for choosing Precision Overhead, we look forward to working with you in the future!

The Precision Team

Responded immediately. Repaired the garage door opener. Did not try to sell us a new one. Both technicians were very pleasant & courteous.

Suzi Vollmering

Hi Suzi! We are very pleased to hear you are so satisfied with our team! Thank you for the excellent review! We appreciate your business and look forward to working with you again. Thank you for choosing Precision Overhead!

The Precision Team

I chose Precision because of their high rated reviews.

Adelene Manka

Hi Adelene! Thanks for choosing Precision Overhead, we hope we made you a happy customer and look forward to working with you in the future!

The Precision Team

This is second time I have use precision garage doors. This time for a repair of garage door that blew a spring ( original From the 70s) they were on time, I received a call in advance, gave different options on the repair, he had everything he needed with him. Even tho he was working with older doors. It seemed to go without an issue. I would use them again!

Carla

Hi Carla! Thank you for that detailed review and for the five stars! Our highly skilled techs always arrive with fully loaded trucks and ready to tackle any garage door issue and we are available 24/7 for emergencies! Thank you for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Very disappointed. Paid $170 for them to oil rollers. Original call was for them to reprogram the keypad and it couldn’t get done because they don’t work on that specific brand. Never using them or referring anyone!

Richard Villarreal

We are aggrieved to hear of your dissatisfaction with our services as we do strive to make our customers feel they are getting the most value out of their garage door service. Our technician was indeed unable to make the requested repairs to your existing opener as it is a brand we do not carry. Aaron did however, provide you with options for the services he could complete that day. The tune-up special was the option you chose to go forward with totaling $159.95 instead of the standard service call charge of $69.95. All the services we offer are pre-approved by the customer and there is no pressure to have them completed if we are unable to agreeably solve the original problem. We appreciate your taking the time to give us this feedback and we hope you will change your mind about working with us in the future should you be unable to solve the issues with your existing keypads and motor.

The Precision Team

Very satisfied with the service & Rep. Cant open the invoice called ofc they could not help. are supposed to send in mail..

Sharon Paullus

Hi Sharon, we are very pleased to hear our technicians were so helpful! Please contact the office directly at 210-930-5034 if you are still having trouble with your invoice! Thank you for choosing Precision Overhead!

The Precision Team

Sorry to say after 2 more calls the problem is not solved. Not blaming the reps as the sun is the culprit there has to be an answer as during daylight hours I feel like a prisoner in my home. Will call office on Tuesday.

Sharon Paullus

Precision has serviced our doors a few times over the last 7 years. They have been prompt, professional and knowledgeable. I recommend Precision for sure.

RM

Thank you for the feedback and the referral! We appreciate your business abs thank you for choosing Precision Overhead for all your garage door service needs. Happy Holidays!!

The Precision Team

Was on time very quickly done very professional .

Reinaldo Diaz

Reinaldo, We appreciate your kind comments! Thank you for choosing Precision Door! We appreciate your business!

The Precision Team

Marcus, our tech, was early on his routes and reached out to us to make sure it was ok to come by earlier than scheduled. He was very descriptive in his explanation of our issues and had multiple suggestions for how to remedy the problem. He did adjust our door to get us back to functioning (the issue is two bowed panels) and walked us through some possible next steps. Very professional and knowledgeable.

james Halatin

Hi James! We sure do appreciate you taking the time to give us the five stars and some feedback as well! We are very happy to hear Marcos upheld the Precision standard for you and we certainly look forward to hearing from you in the future! Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

Aaron and his partner did an excellent job installing my new door. They were neat, organized, and very respectful of their surroundings. The finished product is Excellent!! They finished my door and then I let them into a neighbor's house to do the same thing all over again on the same day. Thank you, Precision!!

Jeff Van Dyke

Jeff, Thank you for your kind words! We are very happy you were well-pleased with our technicians. We definitely appreciate your business, and as always, we are happy to help. Thank you for choosing Precision!

The Precision Team

My go to Team to service my garage doors.

Garry Hall

Garry, Thank you so much for your trust in our team! We appreciate your Business!

The Precision Team

Our technician was knowledgable, helpful, friendly, no pressure, quick and efficient. We purchased items for the “overhaul” - springs, rollers, spools, and cable. He adjusted the garage door opener as well - all within an hour.

Bryan May

Hi Bryan! Thanks so very much for taking the time out to give us that excellent review! We are happy to hear that you were pleased with the service and the technician too! We look forward to working with you in the future. We appreciate your business ,and thank you for choosing Precision Overhead!

The Precision Team

The repairman immediately saw what the was and took care of it

Sylvia Serrano

Hi Sylvia! Thanks very much for giving us that review! We appreciate your business, Thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

I was happy that Precision Door could come out same day to fix a troublesome door. And they had the parts to complete the job

John B

Hi John! Thanks for taking some time out to give us that feedback! We appreciate your business and thank you for choosing Precision Overhead for all your garage door needs!

The Precision Team

Excellent customer service! Wesley went over everything prior and explained what he recommended. Appreciated his professionalism and outstanding work

Laura Jones

Thanks so very much Laura for taking some time out to review our technician! We appreciate your feedback and will make sure Wes know he's doing a good job out there! We a grateful for your business and thank you for choosing Precision Overhead for all you garage door needs!

The Precision Team

Installer did a great job hooking up the new opener. Wish he would have lubed the rollers but I guess that’s not part of the service. I should’ve done more research on the product before buying over the phone but it is better than what we had before.

C. Wade

Thank you for taking the time out to give us that feedback we appreciate learning about our customers needs so we can improve our service. Thank you for choosing Precision Overhead garage doors!

The Precision Team

Great service. Tech was very polite and straight forward. I would recommend this company.

Paul Schroeder

Hi Paul! Thanks very much for taking the time out to give us those 5 stars! We appreciate your business and thank you for choosing Precision Overhead.

The Precision Team

Friendly. Explained everything they were going to do. Saw the estimated price. Very pleased with their service

Elinor Greene

Hey Elinor! Thanks so very much for the review we depend on these to let us know how we are doing. We are so happy to hear that Brent was able to help you out yesterday he's one of our best! Thank you for choosing Precision Overhead garage doors, we appreciate your business

The Precision Team

Both techs were Amazing. So friendly and polite. Highly recommend!!!

Trinity Hensley

Hi Trinity! Thanks so much for the five star review! We appreciate your business and are so happy to hear our technicians provided you with the excellent service we pride ourselves on providing. Thank you for choosing Precision Overhead!

The Precision Team

BE AWARE ----Showed up as scheduled. I had a broken spring on my garage door. The tech came in and looked at the spring. Then he said I needed all new rollers on the sides of the door and that my garage door opener was also bad. What? He had not seen the opener run or even tried it. I said just fix the spring. This led to MORE parts, new cable spools, new cables , and new bearings on the spring shaft. Another 230 dollars more than the 490 dollar spring replacement I was quoted and paid for. Now I had another 230 dollar invoice for a total of 720 dollars. He asked that I open the door manually and the cable fell off. He said I did not open the door correctly! Really? He put it back on and he opened the door and the cable fell off again. So it was never the way I opened the door. Blame the customer. He said the door was fixed. But never even tried it again before he put his ladder and equipment back on his truck. I told him to show me that it was working. It wasn't working. He said he would fix it without additional charges. There seemed to be a lot of up selling. The door now works manually with the "supposed bad side rollers". All for a cost of 720 dollars. Not sure if my garage door opener will work or not. I will need to hire another company to check out garage opener. At this point I did not trust anything the tech said was bad. BE AWARE --- Lots of up selling was going on. Myself, friends and other family members who heard my story had similar stories of up selling and will no longer use this company. VERY DISAPPOINTED CUSTOMER!

Curtis & Gayle Pfeiffer

Dear Mr. Pfeiffer, We regret that you were disappointed with the repair recommendations that were provided by our technician. We always consider safety to be the number one priority in every service estimate. During his visit, our technician identified the following concerns: A broken spring, frayed cables, cable drums that could not be set securely because the shaft was too worn on the end, and worn end bearings, all of which are safety concerns. He also recommended replacing the 20-year-old rollers which were worn and wobbly, which you declined. While we understand that our customers often expect our technicians to perform a simple fix, such as "Just replace the spring...", we cannot, in good conscience, simply perform that single repair when it would not ensure the safe, reliable operation of the door. Garage door components require regular maintenance, and unfortunately, repeated use of the door causes wear and tear, thus, neglecting to service the door can result in costly repairs. In this case, many of your garage door components needed attention, and our technician performed only the work that you had approved. Subsequently, we waived the cost of the replacement spring shaft, and offered to send a second technician out to verify that all work was completed to your satisfaction. We have not heard back from you since then. If we can be of assistance in any way, please feel free to contact our office.

The Precision Team

Jordan Wallace, who came over and explained everything very clearly. He gave us his honey and professional opinion regarding our needs. After further consultation we decided to purchase the garage door including the opener. Thank you.

Agnes Bailey

Thanks so much Agnes for the review and the feedback! We are so glad to hear you had a great experience with us and we appreciate your business! Thanks for choosing Precision Overhead.

The Precision Team

GREAT JOB. Service was done very professionally. Installer was very polite and curious. Job well done!

Bill Curley

Thanks so much for the great review and feedback! We strive to be the best for our customers and deliver precise garage door service for all your needs. Your business is appreciated, Thanks for choosing Precision Overhead.

The Precision Team

Garage door spring broke on weekend. called several numbers to book appointment for replacement spring. A person answered my call at Precision and I booked a time for the next day (Monday.) The technician arrived as scheduled and after an inspection of the situation recommended replacing several items. I declined †hose add-ons and just had him replace the broken spring.Took him about 40 minutes to complete the task.Total cost for job was $564.14 which I thought was a bit excessive. Cost of springs was $198.00 each spring? Googled price of same springs and I could have purchased them for $175.00 the pair on Amazon? Should have looked at this alternatives before spending the money I did. The repair was carried out in a timely and competent fashion by the repairman.As a senior citizen on a fixed income I will know better in the future.

Roy Kemp

Mr. Kemp, Thank you for taking the time to leave us a detailed review! We do appreciate your business. While we do not claim to be the least expensive garage door repair company, we do believe we provide the highest quality service and door components. Our technicians provide recommended repair estimates with several options for customers to choose from based on their individual situation. The springs we installed at your home are high-cycle torsion springs which are designed to outlast other cheaper options, such as those you may have viewed on Amazon. We would never recommend that anyone purchase springs and install them themselves, as doing so could cause major injury; The springs must be carefully wound to a specific tension, thus they must be installed by a qualified technician. We have had many calls from customers who have attempted to service their own doors and sustained injury in the process. Again sir, thank you very much for choosing Precision door, we do appreciate your business.

The Precision Team

James was very professional. He explained everything that he noticed needed attention as well as all that he was going to do. James is a great representative for your company. I would recommend him to everyone!!! The item I purchased is not on this list. It was a type of brace for the door panels.

George Zinck

Thank you so much for that wonderful review! We will let James know you were pleased with the service he provided. We thank you and value your business!

The Precision Team

Brent Huffman was outstanding. He was very professional and did a great job of explaining what parts needed to be replaced. I will definitely use you for all my future garage door needs.

Steve Soliday

Steve, Thank you so much for the kind words! We will let Brent know you were well pleased with his service. We appreciate your trust and your business! Thank you for choosing Precision!

The Precision Team