Precision Garage Door of Akron
Has Received 20 Reviews in:
Aurora
Average Rating: 4.50
Garage Door Repair
Aurora, OH
First of all - great ongoing communication via email and text. Second - the honest service was somewhat unexpected with standard services charges and such in today's small business. But Precision is different- the technician did a safety check, listened to my concerns, shared feedback, and quickly assessed the issue and resolved it. My door is over 25 years old and good as new ... $70 service call. Easy recommendation for anyone needing quality door services. Thank you-
Greg Pollock
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Aurora, OH
The Precision tech, Tyler, was courteous, knowledgeable, efficient, and friendly. I appreciated his advice.
Gail Nickel
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Aurora, OH
Not happy that my garage door broke in less than one week after installation. Just got my car out in time before the screw came out and the door was mot functional. Called for service and was told no tech was available for 2 days. Advertising is deceiving. Sounds like evening service that does not exist. Called Paul who sold me the $3,700.00 garage doors and he was able to repair it the next day.
Mary Woodworth
Response:
First of all, I would like to thank you for choosing Precision Garage Doors for the opportunity to be your garage door company. We truly appreciate your business in times like these that are unprecedented. The ability to stay staffed is a challenge during these times, and unfortunately that means our technicians availability has suffered. I'm sorry that this incident happened and that we were not available that day to come out to rectify the issue, but I am glad that Paul was able to come out the next day to get your door fully functional and safe. My hope is that you give Precision Garage Door a chance to earn your trust again, and maintain your business.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Aurora, OH
Efficient service! Excellent product!
Kaybeth Calabria
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Aurora, OH
The cam charged $819 for garage door spring replacement. Then I spoke with others and got to know he looted me. It should.not cost more than 300 is what I got to know.
Sanjeeth Sambangi
Response:
Mr. Sambangi, First, I would like to thank you for the opportunity to service your garage door. We appreciate your business. Unfortunately, the type of spring system you had left us no choice but to replace all operational parts of the spring system. You originally had a Torquemaster system, which is designed and manufactured by Wayne Dalton (now known as Nation Serve), and we have always replaced the entire spring system for a couple of reasons. First, the replacement parts available for the Torquemaster are only available through Wayne Dalton and do not come with any warranty through the manufacturer, and usually only come with a 30 day warranty on the labor, depending on who installs the parts. Second, we install torsion spring systems with a Lifetime Warranty on all of the parts installed PLUS the labor. That warranty stays with the current door, and all future doors, for as long as you live in the home. We use parts that are designed to Precision Door specifications for serviceability and longevity so that we are not charging our customer every time we are called out. We train our technicians so that there is total transparency when dealing with a Torquemaster system, and to give the customer all of the options that are available to them to fix their problem, even if it isn't through Precision Door. I talked to Craig about this, and he assured me that he did vocalize an option that it could be repaired by another company for right around $300.00. Every one of my technicians have been trained to say the exact same thing. I'm sorry for any confusion that may have occurred during the service appointment that led to the need to submit your review, but our intent is to provide the best service PERIOD. Obviously we fell short, and for that I apologize.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Install Garage Doors
Aurora, OH
I was not present but my mom said the installer was polite. The house is white, but Precision installed a grey door. Why didn't Precision call to let us know the door was not going to match the color of the house?
Marylou Keglovic
Response:
Marylou – Thank you for taking the time to review our recent service at your home. We appreciate the kind words you’ve shared regarding our installer, Josh. He’s a tremendous asset on our team. We certainly aim to have fully satisfied customers and we regret if we may have missed our mark. We have since left you a message in an effort to connect with you and address your concerns. Please feel free to return our call on the number we provided. We appreciate your business and look hope to hear from you soon.
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Aurora, OH
The Service Technician, Max, was on time, very courteous and very capable. The problems were quickly diagnosed and repaired. Very budget friendly!
Peter Scocos
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Repair
Aurora, OH
Professional Punctual A pleasure to do business FIVE STAR
Kent Maas
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Aurora, OH
John was nice guy. Did a maintenance check and he fixed some of minor issues. I appreciate this company. They are super responsive and efficient.
Bob Sustar
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Aurora, OH
Joshua was very professional and efficient. Very pleased with the service. The garage opener itself looks and operates quietly and effectively. Thank you.
Marilyn Schneider
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Aurora, OH
I did an internet search, I recall doing business in the past years ago, anyway, Aurelio Santucci did a great job. I have over 45 years of maintenance experience so I recognized his thought process, his experience was obvious by performing his approach and steps to repair, I agreed with not only replacing the broken spring and added a second spring, replacing the roller, shaft bearings, cables, and the final adjustment of chain tension. Tom Pituch
Tom Pituch
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Install Garage Doors
Aurora, OH
Really professional installer and knew his work well. The installation went without hiccups and the technician (Aurelio) is great at communicating about progress and making sure the installation was going as planned and to my satisfaction. The old rotten wood door was removed cleanly and with no damage to the garage or litter lying around. The new door was installed with no issues and cleanup was practically flawless. I did have to pick up a few electrical line holders (the little fanged things that hold the electrical wire on the ceiling). I was warned to take a second look which was helpful since it brought my attention to a few of these small items that flew off into the corner of the garage. There was absolutely no trace of the debris or old door when the installation was complete. The opener and remotes were explained to me and everything was really smooth.
Aurora Resident
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Repair
Aurora, OH
Exelcent service
Paul Storm
Response:
Paul Storm, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Opener
Garage Door Opener Repair
Aurora, OH
First class operation from my original call at close to midnight to the timeliness of the appointment to the quality of the technician, Tyler. I’m sold on the commitment of this company to customer service, and they will certainly have my business in the future.
Ken Zakariasen
Response:
Ken Zakariasen, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding your experience.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Aurora, OH
I was pleased with your service today. You tech showed on time and the repair was done quickly. He also answered my questions I had concerning the operation of the Genie door. I give him and you five stars.
Michael Coyne
Response:
Michael Coyne, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Aurora, OH
Eric was very professional and helpful during his service call. He also lubricated the hinges on our garage door even though he was there on a door opener issue. The uniforms and the truck present your firm in a very professional manner. He also informed of transferring the lifetime warranty on the opener motor and light, which I did at the time of the service call.
Gerald Kohanski
Response:
Gerald Kohanski, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Opener
Garage Door Opener Repair
Aurora, OH
5 Star! Called at @3:00 re problem with door installed a few months ago; said could come tomorrow - I said I had an appt. and had to leave by 8:30a.m. - said they'd come early; a little later they called and said they could come today - they came about 6:00, diagnosed the problem and fixed it - no charge a/c still under warranty. Could not have asked for any better service - was completely satisfied!
Patricia Scott
Response:
Patricia Scott, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Opener
Garage Door Repair
Aurora, OH
Great service!!
Pinky Mohan
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Aurora, OH
The service was excellent and the tech was very professional and helpful. The service was a 5 star rating.
Rosana Marchese
Response:
Rosana Marchese, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Aurora, OH
I will not call anyone else when it comes to issues with my garage door. At 7:30 in the evening my garage spring snapped. Knowing that my wife could not open the door by herself in the morning I asked if there was anyway they could come out tonight. Within the hour someone was in my garage replacing my spring. 5 star customer service.
Chris Brown
Response:
Chris Brown, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Steve Freitas
Precision Door Service of Akron
1197 George Washington BlvdAkron OH, 44312
