PRECISION GARAGE DOOR SERVICE OF KANSAS CITY

Great service. Quick response.

Bobbie Beeks

I have used Precision 3 times this year. At first I was concerned at having to have so many repairs. Precision Door really stands behind their work so i trust them. They come soon after you call And find the problem quickly. They are very professional.

Debra L Person

We had a spring snap. I connected online to set up repair. Had coupon for ‘free’ service call and half off for 2nd spring replacement. Tyler, the technician gave multiple estimates for the cost for different repair items…just springs, springs and bearings, and springs, bearings, & rollers. We had options on the scope of repairs and cost. We choose to replace all of the items. The door now opens and closes like new. Tyler was efficient and helpful with information I asked him about. A couple of things I didn’t care for included putting a company sticker on my garage wall without asking, (I removed it and placed it on the garage door in a less visible spot), and he left greasy fingerprints on the door I had painted last year…(They wiped off pretty easily). The cost of the service was kinda steep if you ask me - inflation? I didn’t shop around or get other estimates…who has time for that? We also never got a detailed receipt of services preformed. The warranty is good for 5 years but I have no paperwork to save and look back on in case of any issues, other than the sticker which I put a date on. Overall I’m satisfied but the hole in my pocket hurts.

Dean D Williams

Excellent service. I was especially happy that the service was completed in one day.

Eddy "Ed" Seevers

The tech was on time. He was also very knowledgeable and gave me lots of options.

Michael Harker

I have used Precision previously and was pleased with that experience, so I called again for this problem. The technician was very courteous, on time and careful of our property. He assessed the problem I pointed out, gave me a couple of options for repair and the prices. One option was a complete rebuild of one door mechanism (no opener) and the second was to replace only the faulty parts and adjustments to the door for proper closure. I chose the latter and am very with the result. Thank you.

GaryT

Steve was outstanding in his review and explanation of the issues. provided accurate estimate and did the work in no time. Explained some other parts that are ok now, but may wear out over time and offered options we could review to replace.

Gary Korte

Their tech adjusted the opening height of the door and didn’t tell me. I scraped the top of my truck when I traveled underneath it on the door. They have lied to the BBB and called me a liar. They won’t reply to the BBB any more. I don’t understand why they don’t just turn it into their insurance and make things right. Next step another BBB and Nebraska Attorney General office they gave me the link to progress this. Don’t trust them

Pat Carrow

Our technician was very professional, polite, and knowledgable about the job. He identified issues with my garage doors and explained why something was an issue. He was able to remove two old garage door openers and install the new ones in a very timely manner. He did the sync with My Q for one door, making sure I knew how to finish it. I loved being able to have the work done, at no extra charge, on a weekend. This experience was worth every penny spent!

Rickie Jackson

Service was excellent. Price was ridiculously high.

Bob Foster

This was a horrible, stressful, time consuming, disillusioning experience. This was a situation where the original problem of a noisy garage door opener was made worse by the work done by this company. I was charged $1315 for work done that I would not have them do, except for the fact that I was assured, it would fix the problem. It did not. I called Precision to look at, and hopefully fix a garage door that was making a loud popping/grinding noise as it was going downward. On 1/11/24 their “Senior Tech” arrived, and while I attempted to physically demonstrate the problem, he was insistent that I don’t. My wife was present and found this as odd as I. This person was very assertive and stated absolutely that that replacement of the spring and pulley system would definitely fix the problem. Stressing his experience and expertise I deferred. He prepared a quote that amounted to $1315 that involved replacing the rollers and spring set up. With his assurance this is the problem and the work would fix it, I gave the go ahead. I had to go to work as he got started and put faith that the experienced Tech would deliver on his assurances. That evening, I talked to my wife to see how it went. She said that she saw a significant gap under the garage door. The next day I saw the sunlight through the gap with snow blown inside. I also noticed that the loud popping/grinding problem was as bad as ever. I called the company to complain and they scheduled a Sunday appointment with the same Tech to address the new problem. When the Tech arrive, he did not seem happy at all. This time I set it up to make him listen to the noise and observe the new gap. He was really annoyed by this and became argumentative. The exchange was tense and seemed like it was getting out of control. With the slamming and arguing I told him he needed to go. I then went to the website to send a complaint. The following day 1/15/2024 Sam (local General Manager) left a message asking me to call. We had a 30 min discussion that ended by him suggesting sending someone to fix the gap, noise, and check for damage. I soon got a call from the Operations Manager, Kevin, from Wisconsin. I noticed Kevin responds to negative reviews on line and seemed concerned. He also wanted to send top guys to address/fix the issues and then, call him back late that week to discuss what remedy I had in mind, or something to that affect. The following day, Tyler, Lead Technician and Sam arrive. I had the door open, to make sure they listened. Tyler immediately said that the motor gears were worn. I finally got in touch with Kevin to make a more than fair proposal. Considering I paid $1315 for a job that was not fixed (I would not have had the wheels or springs done, they were operational), and what would have fixed the problem was a new $220 opener, that they replace the opener, put the seals on the door bottoms and we’ll be good. Kevin agreed to my solution that I have a new opener installed and seals added to the bottom of the doors. On 1/29/2024, 18 days later, Tyler and Sam arrived and installed a motor and seals. Things seemed fine, but after a few hours, it occurred to me that I didn’t get a user manual and warranty paperwork on the opener. I thought I better check closer. As it turned out, the manufacture date on the opener was 4/28/2021, almost 3 years old! This could be a used, reconditioned, returned, loaner, anything but new. These things cost a couple hundred dollars and they have $1315 of my money only to try to sneak in an old opener? I put one more call to Kevin, a very hard guy to reach. Where I was beginning to have faith that there are some business’ that are “Old School” and do right by the customer, Precision has brought me back to Earth. On 1/30 I get a threatening intimidating email saying I'm in bad faith that he is now going to bill me for the opener work. Pursue it if not paid. The $1315 you have isn't enough? This has been one of the worst, most exhausting, stressful home repair experiences I have had in my 27 years of home ownership.

John & leslie Michel

Steve was very courteous and friendly. He explained what needed to be done and followed through.

Jonathan Schenk

Your people are wonderful. The people who answered my calls were fantastic and the tech who fixed our door was great. My issue was your on-line booking. Not one single thing about the booking was correct. I filled in the fields with our address and contact information then selected the time window of 2:00 to 6:00. The first issue is the tech went to our old house even though I filled in our correct address. He also showed up at noon. He said the time selected was 8:00 to 12:00. He had other clients, so our door didn’t get fixed that day. When I called to complain the staff was very emphatic. They said that when the online booking works it works really well and when it doesn’t work then this happens. I gave you all 5 stars for your staff, but that online booking needs to be removed from your website until it can be fixed. This is unacceptable. I was furious! Guys at work told me to use a different company. Your people are the only thing that saved this appointment, because your technology is complete trash.

Shawn Carver

They originally installed my door and it has been working great but this cold weather must have loosened it up., I called Precision Door two days ago and they sent a young man down today and he tightened everything up and now it’s great with no air leaking in my garage. Great service and very pleasant young man. Highly recommend your company

Helen Turner

Thank for coming out the day of to repair the garage springs that sheared due to the negative temperatures. Professional and courteous to my wife and baby home.

Preston W

Quick to diagnose and recommend a solution. Debris from strong winds interfering with the sensor!

Allen hollar

I am extremely pleased with our entire garage door experience using Precision Garage Door. The estimators as well as the installers arrived when they promised. The door selection process was explained in detail with several options offered, surprisingly the price was somewhat less than I had anticipated. I was given an approximate date for construction of the doors and then installation. As it turns out the whole process went faster than they had anticipated. The installer was extremely polite and went out of his way to explain what he was going to do and accomplished the job on time and did excellent work.

Chris Richardson

Alex was prompt, quick, and did a great job.

Brad

Krystal was great - she responded right away to the contact form I completed on the website and got us scheduled same-day. She also ensured the technician knew the issue to come prepared with parts. Daray was very knowledgeable and clearly explained the issues, our options, and his recommendation. He completed all the repairs during the visit and now our garage opens smoothly and with less noise!

Kate & David Hamilton

Excellent customer service and quick turnaround on installation. Everyone is very professional and friendly. Highly recommend Precision!!

Warren Mccartney

Technicians were very polite and helpful!

Katie Quigley

Excellent, same day service! Josh was great! He explained everything, & worked efficiently!

Colleen Harris

I chose Precision Garage Door because of a coupon I had. Unfortunately I did not see that it had expired but the technician gave me a free service call anyway and because of my tenant, a veteran and senior discount! Most importantly he assessed the issues with my garage door quickly and thoroughly. I had a broken cable and a worn spring. Got those all replaced and some worn wheels replaced. Now my door runs nice and quietly instead of squeaking! It also closes completely now without a gap at the bottom. It will stay in great shape for the foreseeable future! I would be happy to recommend them to anyone.

Carlyn Jurgensmeyer

We bought the garage door about a year ago the couple of minor issues that we have encountered they have taken care of the very next day the service person has been very professional and polite

Martin & sandy Talamante

Technician identified the problem and quickly resolved my garage door issues. Kind and courteous technician.

Mark Shill

Had a great experience with Precision. Quick and helpful same day service. Very nice and knowledgeable. Would recommend to everyone.

Andrew Marks

Precision did a great job. Spring broke late Friday afternoon. Replaced springs and performed maintenance. Door working like new at 5 PM Friday !!!!! John

John Mertensmeyer

Josh did a great job!

Greysen Carlson

The guys today did a really good job. They were in and out and all is in working order.

Malonda Hutson

Service rep responded quickly once I requested service. Problem (s) was identified and repair made expeditiously. Service rep was courteous and took the time to explain everything to my satisfaction.

Linda d Waters