We contacted Precision Garage Door after a Google search for garage door repair in our area. We had no knowledge of them, but the reviews looked good. One of the springs broke on our door. The website was easy to use and booking an appointment was done in a few clicks. We got a text message with info on the tech (Logan) that was coming and he also called to let me know he was on his way. When he arrived he was very professional and friendly. I asked him if he could price a new opener while he was there to look at the spring. He provided different quotes on the spot for the repair we requested initially, along with recommended repairs for longevity, and included one with the door opener. They were sent digitally and he made no attempt to pressure us either way. I thought it was a genuine “here is what you asked for” and “here’s what we can also do” to actually help, and not a sales pitch. It was a little after 5pm when we got the quotes and made a decision on the spot to go ahead with an all new installation. I completely expected to have to make another installation appointment but was shocked when he said he could go ahead and do everything… after 5, on a Friday evening. I had to clarify to make sure I heard him right. About 2 hours later we had a completely new installation and he took all the old and broken components. No trash for us at all. He was more than happy to let our two young kids watch and even answered their repetitive questions about what every little thing was. This was one of the best customer service experiences I’ve had with any company and I would HIGHLY recommend them to anyone needing their services. Thank you!
Job well done - polite fast and efficient.
Very professional. Explained what was needed to upgrade the garage door opener, then gave me options for installation. Very pleased with the installation.
Owensboro KY, 42303
