Recent 4 Star Reviews
I called u 2 days ago for Tony. He said you would text him in the field and pass on the message that I called. I haven’t heard back from him or from you since then this is Philip Shuster at 1570 Poteet Dr., Conway 72034 my phone number is 818-309-0559. I have received an estimate and I had a few questions. If your response time or no response is indicative of your service that I’d preferred to go to another company, if it is not and you feel that you can handle the business with proper customer service then someone should call me back. Thank you.
Repair man was timely, professional, courteous and thorough. He did a great job. Unfortunately, Precision Garage pricing is outrageously high.
very professional and I give Sean Smith a 5 star rating good worker
Our door came down without a warning. Precision sent technician Mike (A) - McClellan over right away to repair it. He did a great job, and was super professional, knowledgeable and timely! Great job!
My door and motor were 21 years old. The motor was failing. Precision had received high ratings on a neighborhood website so I called them. The techs came, surveyed, and gave me two estimates. One was replace the motor with a one year warranty the the other was replace motor and all hardware with a 10 year warranty. Both both estimates saved my current door. I chose the 10 year warranty job because I assume the price was reasonable and I was tired of tinkering. The new door was up and operating in three hours. Three weeks later, the door was making a screeching noise. I called Saturday and the tech was there Tuesday. It was an install problem. He had it fixed withing 30 minutes. I hope this is the last I see of them, however, there is a 10 year warranty.
They are very professional and courteous.
I have used Precision three times now and each time they have been professional, timely, and courteous in their response. The reason for 4 stars in my opinion is value. I find it a remarkable coincidence that the parts used only carry a two year warranty, and yet somehow they seem to fail just after the two years have past. I guess these manufactures have really figured it out. Secondly, after I or anyone has to replace or fix their garage door out of necessity because something broke, please don't have the repairmen hand over the ipad with multiple tipping options anywhere from 10-25% for a 1-2 hour job. I appreciate the man's hard work and his time, and probably would tip him accordingly, but why is a company that is established and as well known as you are allowing this. It's putting the customer in an awkward position to feel like they have to give an extra ($68 - $171 dollars in my case as a thank you). It's not like I had a choice and I'm ordering steaks. It's not right. Precision should consider a better way of handling this in my opinion.
A little pricey, but you can't argue with the quality of parts & service! Tech Orion Mancini did an outstanding job of solving our problems and setting us on a path to trouble-free garage door operation. We definitely recommend Precision--if you want it done quickly and correctly.
Service repair was done well....but I thought the price charged was a bit excessive..
The guy was great. Except he promised to leave the can fo spray and didnt. Wish I had it. Thanks Shirley
Quick response
nice guys ,good job ,price was fair.
THANS A BUNCH FOR THE GREAT JOB.i highlty was pleased with the job.
Scheduling was pretty easy and the technician (Sean) arrived within the scheduled window. Sean installed a new keypad and replaced two door springs that showed excessive wear and tear. He made a thorough inspection of the hardware and pointed out a few things that we need to keep an eye out for.
Craig K. installed the doors and did a magnificent job. I also have new openers and spring systems.
They come quickly--very important when you can't get your garage door down. Their tech, Christopher Brown was fast, competant, and amiable. Got it fixed in record time, $150 is resonable considering this was a weekend and I only called on Friday--yay!
Thank you Lindsy for taking time to leave us a review! We're glad to hear that Chris was able to replace your garage door hinge and that your garage door runs smoothly now. Please keep Precision Door Service in mind for any of your future needs!
Great guy who fixed our garage on the day it wasn’t working and did it well and now it’s working
Everybody I worked with or talked to was great, installers and salesmen. I requested an extremely quiet door opener and was sold one that rattles when closing. That’s my only issue. I was told it’s called the “genie stutter” and is common among genie door openers. I just wish I was told this prior to purchasing.
Was just installed today. Can’t really review the new opener. The installation went well. No problems. Justin did a great job. So far, very happy.
The technician that came to our home was Steven Thayer. Very knowledgeable and professional. Fixed our door in an hour. Runs wonderful! Give him "a pat on the back".
Good Service and Quick to come out
Highly recommend Precision, I replaced my garage door and their service and product installation was outstanding.
Guy knew what he was doing.
Service was prompt and call back was timely. Brent did the work. He was knowledgeable, helpful and friendly. 4 stars instead of 5 have nothing to do with Brent. I belive the cost was excessive.
Great response, mechanic arrived within 30 minutes of our call and fixed the broken spring in another45 minutes. Not sure why we were charged a $23 fuel surcharge when the mechanic arrived in less than 30 minutes from our call. He was not arriving by airplane.
I googled for a company that could fix my garage door opener. They had a great website and made it easy to schedule. They seemed anxious to do business. Bryan the Service Tech was great. He explained all my options. He had everything done I asked for quickly and efficiently.
Dilon was great. Explained what problems he saw and what cost was installed. Completed the work efficiently.
I have had trouble with garage door maintainers. Scheduled Precision Doors for an estimate to replace a double garage door. Bryan was very courteous and professional. Took the time to explain the issues with my current door. Rare find in service providers these days.
Very rapid, same day, service for our older garage doors. Hadn’t required service for many years but problems came on somewhat quickly and unexpectedly. Patrick Mulligan, our service man, came out in a few hours after our call. He was very pleasant and professional and did a nice job. He figured out the problems and completed extensive repairs on both doors in a few hours. Happy to have things taken care of so quickly. Much more expensive than I imagined it should be, which costs them a star, but the repair is well done and complete and comes with a multi-year warranty. “Cadillac” service for sure, but at a “Cadillac” price.
Called for a quote on replacement or repairs on our garage door. The technician responded in a timely manner and gave us a thorough description of what could be done. We decided on repairs and they were taken care of quickly and professionally. Very happy with the results.
I originally chose Precision over another company (prices were very similar) due to Precision not trying to upsell me something that I didn’t need. They were accurate on the timing of the arrival of my door and even showed up an hour earlier than expected on installation day. My technician, Tim P. was extremely courteous, helpful, speedy, and answered all my questions.
Found company on Google and liked the reviews, so set up an appointment. Had a new chain rail installed along with a new remote pad.
This was my first time using Precision Garage Door and overall I was mostly satisfied with their service. I believe the price I was charged to repair/upgrade my garage door spring/opening system was about 25% too high. I had an older spring/opening system so most companies don't carry the parts needed to repair my old system so I had to have a new system put in place. The first company I reached out to, who were the initial installers of my garage door, was able to get the parts I needed for repair but they called me back a day after my door was repaired by Precision. If they would have reached me first they would have saved me almost $700 instead of having Precision make the repair. That is my only complaint about Precision, I believe they over charged me on the parts used to make the repair. That might be my fault as I should have called around for quotes but when something is broken that you need you just pay to fix it. But outside of the price which is a big deal Precision was great. The people I dealt with were courteous, professional, and they responded/completed the work quickly. The man who completed the work also cleaned up thoroughly after himself and seemed to be very knowledgeable and good at his job. If I had it to do over again I might use Precision again but I would definitely call around for quotes on the materials before proceeding with the repair.
The technician was courteous, timely and efficient. He explained what was wrong and answered our questions.
Job well done but parts a little delayed.
The service was fine. The only problem was the price for replacing a simple battery. It seems excessive.
David was very polite and professional. He explained the problem I had and gave me options for how to repair it. I've used Precision before and will continue to use them. They provide excellent service.
I called on a Friday morning and was able to get a repair scheduled for the same day. Stephen Z. arrived in approximately 3 hours. He was very professional and took the time to not just answer all of my questions, but also made sure I understood what he was telling me. The repair took approximately 90 minutes.
George Albert was my repairman. I couldn’t ask for a better result. He is extremely knowledgeable,professional and courteous. His quick assessment and communication on what needed to be done was exactly right. He worked efficiently,cleanly,and quietly. He’s an asset to precision garage door service. Already recommended him to friends in my complex.
All the work was done in an efficient manner and all questions were answered immediately and the area was left clean, well done!
Brian was on time, personable and did the work very well. Only complaint: The service was performed over two days. On the first day, the Genie sensors were replaced ($212). On the second day, the Genie opener was replaced with a Lift Master. The one day old Genie sensors were replaced with Lift Master sensors. I should have received a credit for the Genie sensors used less than a dozen times.
Repairmen were very polite and very knowledgeable. Price was higher than expected!
The guys, Josh and David (I think), were great. Professional, courteous, knowledgeable and super friendly, they even helped me get a heavy box out of my car. I’m super happy with my new garage door opener. The only reason I didn’t give 5 stars was the price which seemed a little high. However, I have no idea what a fair price is for a garage door opener replacement, so the cost may have been completely fair. Regardless, I would recommend Precision to anyone needing garage door services.
Sam was courteous from the start. Problem was solved quickly and all details were explained. cost on a weekend was acceptable and resonable. First time customer but will stay with them when needed.
I called for a qoute for a 1 broken spring. Qoute is $225.00 to replacement include labor and parts. Tech came as scheduled and told me that i need to replace 2 spring and 3 bearing on 2 car garage door, total cost $995.00 include labor and parts. Thats why i give only 4 star because i don't know if thats a good price or to much. The Tech is polite and knowledgeable of his job. I will use them again but next time i will shop around first.
Thanks for serving my home so quickly. The technician did a great job.
The technician who performed the repair was professional and was able to diagnose and repair the issue quickly and professionally. However, $300 for a one hour service visit, seems a bit over the top.
Was on time very quickly done very professional .
Reinaldo, We appreciate your kind comments! Thank you for choosing Precision Door! We appreciate your business!
The technician, Sean, was prompt, courteous, and handled my service need responsibly.
Technician took pride in his work and presented his self well.
Google and neighbor recommendation
Ryan was an excellent representative of Precision Garage Door Inc. He is knowledgeable and extremely considerate of me working from home while he completed the job in no time. He was very patient and considerate to the fact that I lost hearing in one ear and struggle to hear with the other. Would highly recommend. Will definitely use again if needed in the future
Company was responsive and communicative. Tech (Anthony?) was knowledgeable and personable. He actually reached out to arrange coming out earlier than my appointment time.
I was really shocked how expensive this opener was since I see those at Home Depot around $350 range. Aaron Smith is the best. I sure hope you are paying him well. He works very fast and explains its` function and operation to me.
Very good job Very polite
The service man that came out and worked on my garage door was very caring and showed concern about my well-being and safety. He was professional above all.
Overall well done and I would use Precision again. The only issues I had include: 1) The pre-service-call chat understated the cost of the replacement springs. I may have gotten another estimate if I had know what I was really up against. 2) The first thing the technician said upon arrival is "I hope you didn't crush the torsion tube when you installed the openers." I resent the assumption that I am incapable of installing a garage door opener myself. (He found no issues with my work). Note - Your survey doesn't accommodate everything installed: Two springs, 12 rollers, two torsion cables, two sheave pullies, one bearing.
Not just Precision, but Sam, the installer, have been incredible in terms of how efficient, knowledgeable, and experienced. Everything was done so well and we have been delighted with the service and product. They absolutely deserve a top rating!
Receptionist on phone call very nice and professional. Dan came right away and explained the problem and the resolution. Very professional manner and very helpful. Bad news is I need a new door.
A torsion spring broke on our double car garage door and I phoned Precision. The tech phoned before his appointed arrival time and was very courteous. He explained what needed to be done and offered several options. Although he completed the work very professionally I was surprised that the replacement of two springs and a center bearing was so costly. I was expecting the repair would to be in the $500 to $600 price range. I was charged $820.00 for the service. Precision is very expensive and exorbitant with their pricing structure. I should have gotten pricing from other local company’s. Shop around before calling Precision. Thanks…..Bob Schmiehausen- O’Fallon, Mo.
Technician arrived promptly, diagnosed the problem and did the repair very quickly. He was friendly and easy to deal with. The only reason I’m not giving 5 stars is because the price is exorbitant.
Good job Thanks
Worked performed today regarding the installation of my new garage door opener. The service technician, Matthew, was very thorough. He diagnosed the problems with the system, made recommendations regarding what should be replaced and conducted the work in a fast and efficient manner. When finished with the installation he programmed both remotes and keypad then explained the warranties . Very conscientious, friendly and professional.
Prompt response. Service tech knowledgable and efficient.
My garage door was originally installed by Precision.
Prompt response to request for service. Thorough evalution of needed service / repair. Service performed appears to be at or above average. Pricing seems to be on the high end for the products / installation provided.
Shawn was great, very professional and knowledgeable about his work. I highly recommend Precision Garage Doors!
Jake was very courteous and friendly when first arrived. Once starting the job. He is very knowledgeable and professional.
I love my precision garage door. It's beautiful and the color is perfect. I gave only a four-star for a couple different reasons, 1., I never give anybody a perfect score, there's always room for improvements. 2. is because of the misunderstanding and confusion when we first ordered the door. All was corrected to buy you guys. I recommend precision door to anyone who is shopping for garage doors. Beau and Dillan are the best they are great workers and they work really good together. They know what they're doing. It was my cousin Rick that recommended Precision.
Technician was on time, courteous, and knowledgeable.
chose Precision becase 24 hour a day assistance is readyily available
Dalton Merritt was great!! He was very knowledgeable and very helpful!!
Most of the personnel was courtesy and attentive to our wishes. The quality of the door is great! Our installer was prompt, courtesy, skillfully trained and very efficient! Would have scored a five star if not for a four month manufacturing time or the number of calls that had to be made to get updates and that we were not made aware that ALL doors come with a white interior color unless you “special order” the same color as the exterior.
Previously called for service. Response is quick. Professional.
The Technician was honest and friendly and told me exactly what was going on. I appreciate The information about the garage door I wish all technicians was as honest as he was.
Excellent job YOUR COMPANY STANDS OUT FROM THE CROWD.. I AM VERY PLEASED WITH ALL THE EMPLOYEES FROM THE PHONE RECEPTIONIST, SALES, AND INSTALLATION
5 stars for Reece, who is exceptionally helpful and skilled. 3 stars for price however. It is quite high for a quick spring replacement.
The technician, Peter, was very professional and efficient in replacing our garage door springs! The company charges, however, were high. It doesn't seem fair to pay a service charge in addition to the installed price on the parts. We requested a call-back from a manager that day and never received one.
Received in person quote. Salesman was on time, friendly & great to deal with. Brochure that was provided was helpful. Only negative thing was the quote was much higher than the two others I received.
The only downside: it took four appointments before a technician arrived. Apparently, this was a staffing issue. Only one technician for Cape Coral.... The upside: Sergio, the Naples technician, arrived this morning. He was pleasant and professional. I told him what I was looking for and he didn't try the used car salesman tactics. He installed the new garage door opener and explained the operation of the system to me. He left his work area clean. The price was reasonable. I would recommend this company.
They did a great job on installation of our new garage doors. Our rating will go to up or down depending on how soon they return to install the bottom seal on one of the doors.
Chet Shrader was VERY HELPFUL and POLITE !!
Thanks for a job well done replacing the spring and rollers on my garage door. Mark took the time to explain everything to so a layman could understand what was happening. Thank you very much.
The work done to my expectations but I have two different garage doors I was told that they would be the same lf I new that they would not be the same I would have replace both of the doors. Please give me a call so that I can get price on replace the other door
Great job, thanks!
James was prompt and evaluated our garage door and made recommendations and did a comparison for a new door and everything. We then decided to decrease the things to be fixed and he performed the job efficiently and in a timely manner.
Thomas Norman was very clear in explaining problems. Jordan was very methodical and did his work quickly. All seems to be working well.
Great installation job, a little disappointed that they didn’t come with either remote starters or new ones on the wall. I have 2 old ones (they look like doorbells one is very iffy. Works when it wants to. Love the doors, wish I had stable door openers.
Alex was great in explaining all the features of the new garage door opener. I appreciated the prompt service and his recommendation to install a better frame for the garage door.
Saw on tv, Precision was great. Had a problem with my "smart" opener. After 10 months found out the unit was bad right out of the box. Precision took care of it no problem????