PRECISION GARAGE DOOR SERVICE OF SAN ANTONIO

They arrived on time and quickly determined what was wrong. The repair was expertly done.

Theresa Dimaio

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thanks for sharing your rating with us and the community.

The Precision Team

Quick and excellent service. Had my garage spring replaced and upgraded. Very friendly and knowledgeable technician.

James Thephavithy

Hi James! We always try our best to get a technician out as soon as possible to take care of our customers! We are so glad to hear you were pleased with David's work, we will pass on the gratitude for a job well done! Thank you for the excellent review, we look forward to working with you again in the future! Thanks for choosing Precision Overhead!

The Precision Team

We have used Precision Door Company for years and have always had great service. Today I called to get a tune up on the garage door, and I could not believe my ears---an appointment the same day. I was given a time and low and behold, Patrick called to say he was running a head on his schedule and ask if he could come a little earlier. When he arrived, I told him I thought we needed a tune up and asked him to assess the condition of the door. We decided that a new spring would make the door a lot quieter which it did. Patrick completed the job in record time, explained all he had done, and gave me cell number if I ever needed it in an emergency. He is extremely well trained, very polite, and truly an incredible asset to the company. Precision Door Company, you do an excellent job in hiring and training your service people. Thank you for your service and having Patrick on your team!

Patricia Lindemood

Hi Patricia! We are very proud to have Patrick on our team and we will certainly pass on you kind words to him! Our goal is 100% customer satisfaction and we are very pleased to hear Patrick hit the mark for you! We would be happy to send Patrick back out to see you anytime. Thank you for the excellent feedback and the those five stars! We look forward to working with you again! Thanks for choosing Precision Overhead!

The Precision Team

Your commercials are so impressive in highlighting veteran owned, fair, and honest service. I totally support veteran own businesses because they display the will to continue to serve our country. Welsey was courteous, patient and very knowledgeable about his craft. He provided solid answers to all my questions. Wesley provided not only 5 Star service, but the moon and the universe in putting me at ease about the functions of the garage door. Thank you so much!

Vanessa Williams

Wow! Vanessa we truly appreciate all of your praise and feedback! Wes is an awesome technician and an excellent representative of the core values of Precision. We will be sure to pass on your appreciation and we look forward to working with you again! Thank you for choosing Precision Overhead and for the excellent review!

The Precision Team

Aaron was amazing.

Ryan Parker

Hi Ryan! Thanks for taking the time to give us this feedback! We agree Aaron is amazing and we will share your kind words with him for sure. We appreciate your business and look forward to working with you again in the future. Thanks for choosing Precision Overhead for all your garage door service needs!

The Precision Team

All I can say is that Aaron has made me a customer for life. He was on time, very professional and was able to make the repair to my garage door opener in just a short amount of time. My only complaint is that I wish he had left a sticker on my garage door so I wont lose track of Precision Garage Door. Thank you!

Dana Boatman

Hi Dana! We are very pleased to hear we have a new lifetime customer! Aaron is fantastic and we will happily send him out the next time you need anything! Thank you for the excellent feedback and the five stars! We look forward to working with you again, thanks for choosing Precision Overhead!

The Precision Team

We paid for a service call today and feel we got very little value for the $70 service call charge. The Techician basically diagnosed there was no problem in about 5 minutes, then would not even do a simple lubrication and other basic preventive maintenance without I believe another approximately $100 additional fee. And this all relates to a new garage door installed by Precision Door a year or so ago. We are long time Precision Door Customers and expect better value than this. We will consider the services of other Garage Door companies in the future as the need may arise. Brian Miller 210-347-3410

Brian Miller

Dear Mr Miller, We want to thank you for the feedback on your service today. Our lead technician came out to inspect your door as you informed our call center that it was “making noise” that was uncommon since it was installed. Our technician did his inspection and deduced you just needed an annual tune-up. The tune-up special is to make any adjustments and lubricate our doors to keep them in the best shape possible for an extended period. The assessment and service cannot be completed by anyone but a qualified technician. We have a standard price for labor completed by our certified technicians, that is the price you were quoted for – a tune-up and labor. When you refused to pay for the service that you requested, our technician collected our pre-quoted service fee only. We would have waived that service fee if you had chosen to have the quoted service completed. This is all information you had prior to our technician arriving this morning. Refusing to pay a set labor charge is equivalent to having a trained technician do work for free. While we appreciate our customers we simply cannot keep the skilled staff we have employed without paying them fairly for their time and effort. We hope this breakdown helps to make clear how the technician created the quote you received and encourages you to keep us in mind for future service needed.

The Precision Team

You have confirmed for me that it is time for me to move on to a more reputable, responsible, and customer-oriented company. Your response missed the point, and I found it to be condescending and disrespectful. I'm 70 years old, an accomplished military officer and businessman. I have NEVER asked for or attempted to get anything for free, nor will I ever. I am disgusted that you would suggest I was asking for something for free. The point i was making was that the value we received for what we were paying service call (for a 5 -10 minute diagnosis) was concerning, and enough so for me to tell you about it. You also indicated that the details of any additional preventive maintenance was explained to me. It was not! The only thing that was said to me, after I specifically asked about lubricating the rollers not being part of the service call, was that anything beyond the service call (5 minutes) was going to cost something on the order of $160. The technician even suggested, what I already knew, that I could do the lubrication myself, so it was never clear to me there were multiple services included beyond just lubrication included in this additional cost that was quoted. I'm a reasonable person. But I don't take kindly to being disrespected. And your response was highly inflammatory and disrespectful to me.

Brian Miller

My Eskew phoned ahead of time to let me know his ETA. He explained the situation and I was given options to make the best decision for me. I needed two new springs and a long bar. He had all the parts on his truck He was prompt in completing the job in a timely manner. He took Capitol One Credit Card. I accepted the better option but can't find any paperwork. Please send so I can know how much I owe. Thanks

Leon Johnson

Hi Leon! Thank you kindly for the feedback on our technician Wes. We work hard to provide our customers with timely service and highly qualified technicians ready to handle any garage issue. We look forward to working with you again! We re-sent you the invoice for your service completed with the balance paid amount. Please feel free to contact our office if you have any trouble receiving it. Thank you for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Today we had your technician David fix our garage door. He was extremely knowledgeable on how to resolve our issue and provided cost savings solutions. David was easy going, friendly and literally a real pleasure to work with. Plus, he maintained a positive can do attitude in a 100 degree garage and quickly fixed our issues. Absolutely amazing. Thank you dave :) Will highly recommend your service!

Ian

Hi Ian! Thank you so much for the feedback on our rising star David! We truly appreciate the insight into how our technician is doing with our customers. We would be happy to send David out to see you anytime! Thank you for the five stars and the recommendations. We look forward to working with you in the future! Thanks for choosing Precision Overhead for all your residential garage door service needs!

The Precision Team

Very good representative. He presented what we need and was great with us.

Donald Sweet

Hi Donald! Thanks so much for giving us a little feedback! We appreciate your business and look forward to working with you for the installation of your new garage door! Thank you for choosing Precision Overhead!

The Precision Team

Great customer service and Aaron was detailed and explained all options and expectations.

James Valdenegro

Hi James! We appreciate your business and you for taking the time to give us this feedback! Aaron is outstanding and we would be happy to send him back out to see you anytime! Thank you for choosing Precision Overhead!

The Precision Team

David did a great job explaining the problem and what needed to be done. It was in a simple, easy to understand. I will request David in the future. I will add that all the other techs have been nice too.

Delia Araujo

Hi Delia! Thank you for the kind words, David is is rising star with us and we are lucky to have him and all of our technicians on our team! We will happily send David out to see you anytime! Thanks for the excellent rating and for choosing Precision Overhead!

The Precision Team

Aaron came out to look at our garage door. We have been having issues with it not closing properly or reliably. We had another provider come out a couple of times and they have been unable to address it. Aaron spent about an hour tweaking and adjusting the door and it is now running better than ever.

Philip Weinroth

Hi Phillip! The dedication and effort you get from Aaron is why he is one of our top technicians. We will pass on your kind words to him. We appreciate your taking the time to give us this feedback and for choosing Precision Overhead! We look forward to working with you in the future!

The Precision Team

I hope don't get any type of retribution from this, but no diagnosis was done. Viewed a belt with missing track and the only solution was to replace the complete motor at a cost of $600dls. I can visually see a loose bracket which may be the problem or not. I assumed the service person would come with standard parts used to replace and repair. I'll be calling another still have to fix it. The track belt travels.

Jesus H

Dear Mr. Hernandez, Our technician came to your home this morning and gave you the diagnosis of a broken belt on a 15 year old garage door opener with a rail system that he could not repair. He offered to replace your existing opener with a more up to dat option. Replacing parts on a motor that old would be a temporary fix at best. Our technicians do have fully stocked trucks for repairing most garage door openers that were produced within the las 10 years, but we are unable to carry every part for every motor produced. We hope you will be able to find someone to help you and we recommend you give further consideration to replacing replacing older motor parts that will no doubt require a complete replacement in the very near future.

The Precision Team

My garage door opener needed to be replaced. Aaron arrived and was very informative about the products available. Once I determined which product I was going to purchase, he quickly began the installation. Once complete, he took the time to explain how the new opener would operate and all the available features. I appreciate the time he took to walk me through everything. Great customer service

Deborah Garcia

Hi Ross! Thanks so very much for taking the time to share your experience with our technician, Aaron is really the best! We appreciate your business and look forward to working with you agian! Thank you for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Not sure who Ross

Deborah Garcia

Installed a new garage door several years ago. Had 2 service calls since. Latest because the battery in the outside keypad died. It had oxidized. I tried to pull it off and it stripped the wire. Needed replaced. A tech showed up and replaced it in about an hour and a half after I called

Larry V

Hi Ross! Thanks so very much for taking the time to share your experience with our technician. We appreciate your business and look forward to working with you when it is time for annual maintenance checkup! Thank you for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Still waiting for an email of my invoice.

Larry V

Need invoice emailed

Larry V

Technician came the very next day. He was very friendly and corrected our issue in a short time. Great service.

Ben Camp

Hi Ross! Thanks so very much for taking the time to share your experience with our technician, Aaron is really the best! We appreciate your business and look forward to working with you when it is time for an annual maintenance checkup! Thank you for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Patrick M was excellent. Showed up on time. Made the phone call prior to his arrival. Assess the situation provided valuable options and I had to solution including the appropriate unit on his truck. very conscientious, cleaned up after himself, and was very professional and courteous.

Greg Asvestas

Hi Greg! Thank you for taking the time to give us a detailed account of your service with Patrick. We will pass on your kind words and happily send him back out to see you anytime! We appreciate your business and look forward to working with you again. Thanks for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Thank you so much for such a quick response and repair. Our technician was so courteous and informative. Great job!

Leisa Cottle

Thank you Leisa! We appreciate your business and hope to work with you again in the future! We will let Ricky know you appreciated his work! Thanks for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Saw an advertisement on television that is why I picked this company. My issue was resolved in a quick response. Representative on-site was courteous.

Doris or robert Blanco

We appreciate your giving us a chance, and we are very pleased to hear our technician Wesley was able to get your issue resolved quickly. Thank you for choosing Precision Overhead we look forward to working with you again.

The Precision Team

We called precision after not feeling satisfied with our call for service from the original installer. They were prompt and efficient. They will be my first contact for future needs.

John Casey

Hi John! We love to hear about the service our awesome technicians provide and so happy to know we will be your first call going forward! Thank you for choosing Precision Overhead we look forward to working with you again!

The Precision Team

I searched online for a garage door repair company and they came up as highly recommended, google certified with a high customer rating. I was able to make an online reservation immediately - was seen on the first weekday available and my garage door was back up and running (broken springs/cables). David, who was my technician, was prompt, professional, and explained everything to me. I definitely recommend them!

Rodel Barut

Hi Rodel! We truly appreciate you taking the time to give us this feedback. David is a fantastic technician and we would be happy to send him back out to see you anytime! Thank you for the five stars and for choosing Precision Overhead for all your garage door service needs!

The Precision Team

Excellent and fast service. Definitely a trustworthy company.

Margretta Obrecht

Thank you Margretta! We appreciate your business and look forward to working with you again! Thank you for choosing Precision Overhead for all your residential garage door service needs!

The Precision Team

Wes was very professional and did an excellent job replacing the door operator and components. Precision is our go to business for maintaining our garage door. Appreciate how quickly they were able to take care of our needs. Thanks!

Lynn S.

Hi Lynn! We are so happy to hear how satisfied you have been with our services! Wes is fantastic and we are lucky to have him on our team. We will let him know you appreciate his dedication to his craft. We look forward to working with you in the future and thank you for always choosing Precision Overhead!

The Precision Team

Proffessional and knowledgable. Displays good customer service.

John Norman

Hi John, Thank you for taking the time to give us a little feedback on our technician! We appreciate your business and look forward to working with you in the future! Thank you for choosing Precision Overhead for all your residential garage door service needs!

The Precision Team

Picked Precision because of previous experience. Aaron and John arrived on time ,did their work and were out of here in a short time with work done.

Cheryl Fowler

Hi Cheryl, we appreciate you returning to us for service. We are very pleased to hear you were happy with the service our technicians provided for you and hope to hear from you again in the future! Thanks for always choosing Precision Overhead for all your residential garage door service needs.

The Precision Team

David was great. Pleasant, professional and informative. We appreciate his quick response and timely completion of the project.

Woodland

Thank you very much for the kind words about our technician David, we agree he is an asset to our team here. Thanks for choosing Precision Overhead, we look forward to hearing from you in the future!

The Precision Team

Even tough I was initially pleased with the work I realize that I have spent over $1900 in the last three months with precision with $1530 of that being spent yesterday on a new opener, springs etc. this morning while leaving for work the new opener shut the door on our suv resulting in paint damage and a bent up panel on the door. So now I have a damaged car, a damaged door and an opener that doesn’t work. Appointment this afternoon which I expect to be disappointing.

Guy Pritchard

A fine selection to handle the repair. Courteous, reasonable and on time!

M. Muns

Thank you for taking the time to give us this feedback and for the kind words about our technician! We appreciate your business and look forward to working with you in the future! Thank you for choosing Precision overhead for all your residential garage door service needs!

The Precision Team

Initial visit for free bid was very positive. Very responsive with everything I asked for. They made the list for further consideration.

Rick P

Hi Rick! We sure do hope we make the cut for you! Thank you for the kinds words and for choosing Precision Overhead!

The Precision Team