PRECISION GARAGE DOOR SERVICE OF DALLAS

Tech was knowledgeable, skilled and polite

Azlee Baker

My 7 year old Wayne Dalton Torquemaster Garage door broke one of it's springs and I could not get my garage door open. I called Precision Door Service and they sent out a technician the following day to make the repair. When he arrived he told me I had a Wayne Dalton builder grade door and they don't carry parts for these repairs and wasn't able to suggest anyone that could repair it. To be honest, I am realistic and was expecting to pay around $350 - $400 parts and labor for the broken spring repair but almost fell over when the technician said he could replace the Torquemaster with a torsion spring set he had on the truck but it would cost me $1100 parts and labor. I was in shock but agreed to the repair since I was stuck with a broken garage door and had no idea who could repair it or how long it would take. The technician installed the new setup in about 1 1/2 hours and it worked fine, my complaint is what I consider price gouging. I am an Internet research buff and quickly went online and found the same Wayne Dalton torsion spring conversion kit for $158 plus shipping. I have no idea what wholesale cost is but I'm guessing less than I can purchase it for retail. If Precision had charged me $500 for this repair, I probably would have been a very satisfied customer but $1100 is a ripoff and I will never use or recommend Precision to anyone. Fool me once, shame on you, fool me twice, shame on me!

John Weber

Ian did a great job. Quick and professional

Jeff Wilson

Ian was very nice. He introduced himself and asked for permission to walk in the house to access the garage. Ian did a review of the work that needed to be done and provided an estimate before proceeding. Once he did the repairs he verified I was happy with his work before picking up his tools and heading out. Very good service

Ana Lazcano

The guy was great!!! So positive and upbeat without being annoying. He's a keeper. He did not have to make any repairs. I thought there was a problem but there was not.

Brenda Pierce

Company responded within 24 hours! Technician arrived promptly, accurately assessed the problem, removed old garage door opener, efficiently installed new opener, and cleaned up debris! Fantastic service!

Earl Pachter

Precision was the quickest to respond and installed a new garage door and opener just like they said they would. I was very happy with the guy who did the install -- he really knew what he was doing and wanted to make sure I was happy with it.

Marshall

Fast, professional and great quality service. Reliable as well!

Lila Startz

Garrett, from Precision Garage Door, came to my home. I had backed into my garage door when it didn't open all the way... I bent the door, ripping off the satellite antennae and scraping the roof of my car. Garrett, graciously repaired the door, bending it back, securing the metal flashing with a few screws and re-stapling the frame around the door... all with no charge!!! He also worked to give me estimates on replacing both doors and was endlessly polite and helpful with my questions. I will definitely call them again when I can do the replacements. Thank you, Garrett!

Karen Bieber

Tryton knows how to do his job and was able to complete it with 20 minutes. He only needed to change one cable to get the garage door back to where it should be.

Pina Chen

Technician was knowledgeable and honest with my situation. I appreciated his honesty. Thank you Yolanda Morton

Yolanda Morton

I paid $445 for about 25 minutes of work, and the work began more than four hours after the scheduled time. A storm blew out the power source for our gate. For safety, the electrical repair person had to disengage the chain from its motor, so I needed an expert to properly reattach the chain to the motor. I was told to be ready for the technician during a two hour window from 10am to noon. No one came. The technician called at 4pm and said he was in Fort Worth and would not be able to get to me until 5:30pm, suggesting I reschedule. I declined because others’ cars were being blocked by the gate. He also said, based on my description, the repair could cost up to $300. He arrived at 5:05pm. He could not figure out how to thread the chain through my particular motor, so he facetimed one of his colleagues. He finished work at 5:30. I called Precision asking, if I paid $180 for labor, why was I also paying for $165 for “gate operator diagnostics/tech support,” and $100 for “gate preventive maintenance.” They said it sounded like there might be a mistake and they’d look into it. They called back offering to refund the $100. When I asked them if the $165 was because the technician had to consult a colleague, they said no. They could not explain but said, please don’t write a review until they checked further, after which they’d call me. I never received a call or any refund.

James Toher

Precision Door totally met our expectations. Our rep, Tryton, was a very talented professional. His truck was stocked with the needed belt drive. He was confident and worked efficiently to install the new belt drive. I highly recommend Precision Door based on our interaction with Tryton.

Tina Gwinn

Precision Garage Door company is a great company. I had problems with my garage door this morning and they where able to get someone out in less than 3 hours. The service tech Ian came by was awesome. He fixed the issue right away. I wished I could request him every time I need a repair or have questions. He was a great person and very pleased with the entire process. The company as a whole has made my day!!

Shanta Anderson

Tryton was my repair technician and he was extremely helpful, polite, and very efficient. This was a great customer experience and he was patient enough to answer all of my questions. Very appreciative.

Simon Desmond

Dray Caesar responded quickly to help out my 91 year old mom. He was personable, kind, patient and helpful. I am grateful to have him working for our family. Precision is lucky to have him.

Paulette Richards

Two gentlemen arrived right on schedule to replace broken springs. I asked if they had a replacement garage door opener on their truck - the one we had was a low end replacement opener from Lowes. They installed an upgraded opener that has a battery and is controllable from my iPhone; that was exactly what I was looking for. We have a very heavy wooden garage door, so the effort was substantially and the job took a bit longer than expected. Most impressive - the two men did not rush the job. Everything was handled professionally and meticulously. After job completion, our garage door is quieter than it has ever been - even when new. The men that did the work are true professionals.

Roy Fine

I had a last-minute garage door emergency on a Friday afternoon. I was worried that I wouldn’t find anyone to come out until the following week. Precision made it out to my house with a couple of hours and provided superior work. Highly recommend.

Kathy Beazley

I called Precision with an issue. They dispatched the same day and the awsome Profesional showed up on time with supplies on the truck and took great care of the situation. Extremely satisfied!

J G

My electric gate wouldn’t open so I called Precision Gate. A very nice man came out to fix my gate who was very professional and polite. After looking at my gate he immediately found the problem and fixed it. I would highly recommend Drey Ceaser! Five Stars for him!

Cathy Gump

We were able to get the garage door repair estimate and a new opener installed on the same day. Tryton was very efficient and provided a great overall service fixing our garage door issues.

Craig O'dell

Drey arrived at the time specified, assessed the problem and repaired it at a time when the rest of the city was shut down due to weather. He was personable and knowledgeable. He provided an estimate for improvements available. I would recommend Precision Door and plan to use them for all our future work.

Penny James

Tryton was so efficient and friendly.

Pat Brady

Andrew helped us with the replacement of the electronic sensor for our back sliding gate. He was very pleasant, knowledgable and helpful. We truly appreciated his help. Though the price of the replacement sensor was pretty high. It's nice to be able to rely on our gate operating properly. Thank You!

Brad Onstad

All the service was great ????

Jose Hernandez

The part in your advertisement that caught my eye was the "24/7" time frame. The part that kept us from looking else where were your positive reviews. Along with that, your operator. She was very professional and took time to listen to all the issues we were having with our door. That was a refreshing change from what we had been hearing from other businesses! The part that will keep your number in our books moving forward is Kenneth! My husband explained all the issue we were having and he was able to not only diagnose the problem but provided us with valuable information about how the garage door works and what to look for in our other door. He was courteous, respectful and very knowledgeable. We wish we had known about your existence sooner. We've spent a great deal of money and time using other businesses who seemed to fix one issue at a time while charging service fee each time! We highly recommend your business and will definitely make sure our friends and family know that an honest business truly does exist. Thank you so much!

Gloria Ramos

Great Service at reasonable prices. Called for help on Saturday morning, tech was at my house within 2 hours. Tech was professional and clearly explained what needed to be done and provided cost estimate. He completed all tasks and cleaned up. I would recommend Precision with out any reservations

Brian Mcmahon

Dre came out at 10 pm after being triple booked for my time slot of 4-6 pm. He apologized profusely but honestly I was glad he came. He fixed my garage door and gave out a thorough inspection. He pointed all the flaws and have me the tools to report this to the warranty dept. Thank you, Dre. Great job.

Sonya Jackson

Triton was great! Very professional and friendly! Would recommend him and precision to anyone needing repairs or service. Thank you!!!

Scott Browning

The free quote is what got my attention when speaking to the initial person over the phone when scheduling the appointment. However, Tryton Coe came out and did a phenomenal job examining and installing my new garage. He was transparent, efficient, and was the sole reason I did business with your company. I had other quotes that were a little less financially but his first class Customer Service went a long way, and he’s a great representation of your company. He showed up early, was very conversational, professional, and provided options. Thank you and I’ll be sure to spread the word to ask for Tryton next time.

Eric Norwood