PRECISION GARAGE DOOR SERVICE OF MEMPHIS METRO

I have used Precision Garage Door before and their are still excellent at what they do. I had a new garage door opener, remotes, and keypad installed. Payton Naylor did the install and is one of the best service people I have ever dealt with. He is really good at explaining the work and products. He even found new remotes that worked with my second garage door. I will highly recommend this company to everyone.

Thomas Dichiara

Everyone at Precision has been spectacular. Can't say enough good about them.

Nathan Hooker

Payton did an excellent job today fixing my garage doors. He was on time, knowledgable, as well as extremely patient answering all my questions. Precision is blessed to have such a fine employee.

Carol Woods

Dillion was great, arrived early for the scheduled appointment and went the extra mile to repair my door.

Michael Terry

Precision was very Professional and prompt. They communication was amazing, and they provided exactly what we requested. I would definitely use them again.... Dave M.

Dave Moore Companies

Thank you for being prompt and polite and the tech's workmanship was excellent. I highly recommend them!

Keith Bates

Knowledgeable technicians and very thorough service of garage door - replaced spring, rollers, drums and hinges for a reasonable price and advised me on how to perform future maintenance.

W Taylor

excellent and professional and timely service!! Best door company in Memphis in my opinion!!

Chris Knott-Craig

Precision door is best!!! They got to me extremely fast and their technician was great!!! 100% would recommend them!

June Baber

Very good response from my calls. Great service!

Susan Wunderlich

We had an after hours emergency come up where the door was close to hitting our cars. Precision sent John out right away! He was so quick, addressed the issue, and had the door working in no time! Thanks so much!

Dale Morgan

John had an opportunity to come early to repair my garage door. It took him less than 5 minutes to solve and fix the problem. He was very professional and answered questions that concerned me

Arnita Butler

My husband and I are very disappointed in our most recent experience with Precision. Our garage door is broken. Broken beyond repair. It is a Precision door that was installed in 2021. Thankfully, our door did not malfunction and fall on either of our vehicles or our children. When we reached out to Precision, we were given an appointment that was later delayed due to the weather in Memphis (snow). However, during that wait time, we were able to get estimates from two other garage door companies. Both companies' technicians noted the difference in the appearance (wear and tear) of the garage door and the spring components. The springs are obviously older than the door-which means we were given a new door and it was attached to the ancient, out of date springs that we already had. On January 22, a technician (John Pugh) came to our residence and inspected the door. We were given the option of paying $200 to have the door removed or PAYING to have a new one installed. He noted that he did not work for Precision in 2021 at the time the garage door was installed, therefore he does not know why new springs were not installed too. After he left, my husband spoke with Ben White, a manager, who gave us the same options. He informed us that during Covid ( 2021, when our door was installed) Precision was short staffed, as well as short on supplies, so the decision was made to install the door without updating the springs. Now, we are suffering from the consequences of that decision-old, outdated springs that could not support a new door. This is unacceptable and we certainly expected a different outcome once we spoke with a technician and a manager. In 2021, we contacted Precision because they were HIGHLY recommended to us, unfortunately we will not be able to pass this recommendation to others. Based on this experience, I would rate them with 0 star.

Theoplias Benson

We appreciate you speaking with our Residential Manager, Ben White, and coming up with a resolution that works for you. Please let us know if you have any other concerns in the future.

The Precision Team

Our experience with your people was very pleasurable. They were courteous and professional are great representatives of your company of which you should be very proud.I will be more than happy to recommend your company to anyone.I trust that you and your employees will have a safe and blessed future. Thank you for your service. John

John King

Dillon was exceptional… on time, knowledgeable and professional. Very pleased with the experience.

Glenn Padgett

My experience was wonderful. Roger was a great technician. Very professional and got the door fixed quickly. Very impressed with how quickly this company responded to my email and fixed same day. Highly recommend.

Rebecca Bates

Payton did a fabulous job. He was courteous, professional, and explained each step along the way. He even programmed my car garage door opener to the new Lift Master. I highly recommend Payton and Precision Door.

Holly Elkins

For the second straight time Jason has been fantastic. Kind, helpful and saved us money with his advice for our gate problems.

Charles

Knowledgeable and personable!

David Young

Friendly people and great work

Louis Washington

The technician was courteous, timely and efficient. He explained what was wrong and answered our questions.

Candace Lucas

Roger of Precision Doors arrived on time this morning to service my Garage Door opener. He was professional, didn't make a mess and taught me how to use the new keypad. Should I ever need service I will definitely reach out to Precision Doors again.

Linda Parham

QUICK RESPONSE, & rapid response/resolution of issue affecting operation of garage door operation. OUTSTANDING JOB BY TECHNICIAN.

Russell Gregory

Overall this was a good experience .. service tech was very knowledgeable and corrected the problem .. communication was extremely great.. company and service rep..however after researching the average price of the work performed before the trip I was surprised at the quote.. about $200 over suggested price .. seemed high for an hours work and a garage spring .. $588

Joe Ervin

Mr. Ervin, thank you for speaking with our Residential Manager, Ben White earlier and discussing your concerns regarding the pricing. We certainly hope that we were able to take care of those concerns for you, and that we have exceeded your overall expectations.

The Precision Team

Very professional and courteous services!

Susan Howell

Awesome job! You can tell he take pride in the job that he was doing

Robert Slaughter

This is the second time I’ve used Precision to fix my garage door springs and both times they have done excellent work. I just have to compliment Chris. He showed up and after accessing what needed to be fixed, noticed my young son, who has Special Needs, really watching and asking questions. Chris then asked my son if he wanted to help him and let him help with bringing some very small parts into the garage. My son loved this and just talked and asked questions during the whole process. I would like to commend Chris on his politeness and interaction with my son. I would give him more than 5 stars if I could.

John Hancock

Precision Door was very quick in responding to my call about the keypad outside my garage door not operating. I called one afternoon and Josh was here to fix the problem the very next day. (All it took was an electronic reboot, with the disconnect apparently caused by a software update from the manufacturer.) There was no charge. Precision Door has a great email system to keep its customers informed of when the technician is coming. I was very satisfied with the friendly and efficient service.

Ron G

Payton Naylor was the technician and was the ideal person in terms of professionalism and courteous service. He was in and out in 45 minutes and went the extra mile to lubricate the moving parts of the existing door before leaving, making for a quieter performing door.

Bo Thomas

Great company showed up at the specified time fixed and explained everything that was needed to be done. Great customer service.

David Strong