Precision Garage Door Wapwallopen , PA

Precision Garage Door of Scranton

Has Received 1 Review in:

Wapwallopen

Average Rating: 4.00

Broken Garage Door Spring Repair

09/05/2021

Wapwallopen, PA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Technician was great!-(Victor) Fast, Professional, Courteous, Highly Skilled! When I called rep was honest enough to tell me that either Tech would be there after 8:00 PM or he could be there between 9:00 AM -11:30 AM which was fine. Due to mix-up on their part Tech never showed until 2:30 PM. Rep on phone wasn't as forthcoming as he should have been and admit that they sent Tech to another call first even though I was told I would be first on schedule next day! Nobody called until I did after they hadn't showed up during agreed time frame.

David Greene

Response:

Mr. Greene, Thank you for your feedback. Yes, that Sunday was a strange day and the technician went to a different job first. We don't know the reason for this, but it could have been that the technician was trying to eliminate unnecessary driving back and forth. We will speak to our staff about contacting customers regarding arrival times in order to prevent unnecessary waiting. Thanks again for your response.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating