PRECISION GARAGE DOOR SERVICE OF COLUMBUS

The garage door is repaired and I guess that's all that really matters. That said, I do have two concerns. Tim, the technician, really wasn't very friendly or communicative. He barely spoke, and the only time he did speak is when I prodded him. I hung around waiting for an him to say something informative but it never happened. On one of my trips to the garage, he did mention that the tension on the springs was incorrect and, after more prodding, he said, "I guess I could turn 'em a couple of times.". It was as if it was inconvenient somehow but he would cut me break by doing it. Which leads me to me next concern. Despite my hovering, the technician never shared any pricing information with me. I had no clue how much the service would or might cost. The scheduler didn't mention it and the technician said nothing of rates or fees until he presented my with a 200 dollar invoice. I do think that's awfully steep for a half an hour's worth of work. That translates to a $400 an hour hourly rate. The technician mumbled something about it being a flat charge for turning the springs, but I never got a detailed explanation. In truth, the bigger issue is that nobody talked to me about pricing until after the work was done. That way of doing business does not build a lot of trust. I'm pretty disappointed with the experience.

Gary Salters

We appreciate you leaving us your feedback, and thank you for taking the time to speak with us today.If you have any future questions or concerns in regards to your garage door or service please do not hesitate to contact us.

The Precision Team

Gary was very professional. He explained my options and recommended which opener would be best for me. They came out same day I called. They installed my garage door few years ago. I would highly recommend.

Marla Myers

Spring broke and we needed prompt repair. It was completed the next morning. The setting up of the appointment went very smoothly. Tom the service man was on time, did a complete review and gave me an estimate to discuss with him for his input/suggestions. He did a great job and I was very pleased. New springs, rollers, Door bottom replacement and general servicing. The door operates like new!

Graham Wojciechowski

David was absolutely wonderful! He gave us knowledge of things we didn’t know. He was kind and worked quickly! He went above and beyond! Thank you David!

Latosha Loyd

The technician was fast friendly and clean. All good traits. Everything was complete quickly and correctly.

Richard White

Your technicians show are very professional and knowledgeable. Quick response and service. Never pushed a service or product but did explain possible issue to be aware of.

Francis Woodland

Fantastic service experience. Timely delivered precisely what we needed. Tom came up with a creative solution to repair the door. He is a trustworthy expert and he offered up sound advice. I am excited to learn that Precision did the original installation in our home! Would rate a 10 if the scale allowed. Definitely buy doors from you guys when that time does come.

Paul Taylor

Great service

Christine Rose

5 Stars...have used Precision for many years, we had a warranty claim and they came out the next morning (would have come the evening I called but we had plans)...fixed the issue and away in about 30 mins, Tech was super nice and knew what he was doing

Robin Fryer

The tech I was excellent, came early , did the job fast, gave me options of what was needed, very courteous, price was fair, would definitely use them again and hope for same guy

Bryant Gillespie

Alex is the best. He made me feel as if I had knowledge. His customer service skills are second to none. He even cleaned him mess. That is fantastic. When we need Precision again, we will ask for Alex.

Kevin Washington

Excellent repair support provided by Tom. He demonstrated excellent technical expertise and professionalism. Extra credit for cleaning as he works. Also, Precision was the only one of five companies I called that answered with a person.

James Whitt

Repairman arrived on time and performed the work efficiently and in a very friendly fashion, answering my questions all along. The work done was a tune up for noise reduction, plus identification and replacement of frayed cables and a broken bracket, plus securing of a loose opener bar. Fair price for good work done.

Susan Kadlac

Serviceman David was not only on time he was early. He suggested that with our door we should have 2 springs instead of one. Seeing as the last one didn't last 3 yrs I agreed. Work was done in 1hour and I felt the price was competitive. Very pleased with the results.

Dan Battdorff

Great company so glad I went with them. Great job done

Gina Queeno

I give this company 5 stars!! I called about having my repair done at about 1pm and by 3:15 they were here to replace my spring. The gentleman that did my repair was very pleasant and knowledgeable. I felt the price I was charged was great for the work he did. I will definitely be using this company again.

Connie Stonerock

Connie Stonerock, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

They are the best with out any complaints. I don't call any one else but precision garage door. Thank you

Semerit Yeheyis

Semerit Yeheyis, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding your experience.

The Precision Team

Gregg has serviced our garage door twice and both times he was very professional and polite. Always arrives on time and knows exactly what’s wrong then fixes the problem within minimal amount of time. I would recommend Precision to anyone.

Craig Rees

Craig Rees, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Very quick and efficient. Very happy they were available on a Sunday (Super Bowl Sunday even). The technician was running early, so he called to see if he could arrive early. He did and was done installing the new door opener, cleaned up, and gone in under an hour. Wonderful service.

Shaun Brown

Shaun Brown, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.   

The Precision Team

While my technician was very friendly and helpful, this repair seems to be way over priced. I did some extensive research on what this should have costed me and I seemed to have paid at least $100 more than I should have and got a below market warranty of only 2 yrs. Fortunately for you, it's too freaking cold this week and I am impatient. Had it been warmer weather I would have sent the technician away as soon as he gave me the quote. You benefited from the cold weather this time, I will certainly contact someone else next time.

Jeremy Veppert

Thank you for reaching out to us and voicing your concerns. We always strive to leave our customers feeling happy about their purchase. We are slightly higher than the competition due to being properly licensed and insured, hiring and training professional technicians and carrying quality parts on our trucks so that we can repair your door immediately. Over the life of the springs we are confident that you will see the quality difference in the parts that we have installed. We have tried to reach out to you by phone to help resolve the issue. We would like a chance to discuss any of our options in more detail, and also answer any lingering concerns. You can reach us at (614) 294-5190

The Precision Team

Alex called to say he could come a few minutes early and what a welcomed surprise instead of waiting for a technician. He was very professional, explained what he was doing and showed me how to operate the new door opener when finished. He removed the packaging and the old opener and left the garage clean. Thank you for the excellent service. I'd use your company again.

Theresa Willis

Theresa Willis, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

We had an emergency need of door help on a Sunday. I called around 11 am and the appointment was made for 5pm that day. The tech was running early and was there at 2pm. Derrick Palmer is the tech that came out. 5 star service. 5 stars for timely, 5 stars on being professional. He did not try and upsell anything we didn't need. I hope I will not be in need of service again but if I do, there is only one company for me. I would highly recommend Precision Door. Thanks a million !!!

Scott Paduch

Scott Paduch, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

I chose PGD because of your 24/7 answering service. Very satisfied with the work that was done. Five star rating.

David Powers

David Powers, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Techs were very polite and knowledgeable. 1st rate service and completed the job in very good time. Would highly recommend Precision Door for any garage door needs.

Ralph Vanover

Ralph Vanover, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Technician (TIM) = Outstanding - 5 Stars Phone representative = Needs Improvement - 2 Stars Tim was very professional, efficient and knowledgeable. Tim explained what went wrong with the old set up and how he could fix it, while providing an estimate. I asked Tim if I could watch him during his installation, to gain knowledge, and he was happy to oblige me. After Tim finished, he cleaned up, tested the system, explained the warranty and asked if I had any other concerns. During my phone conversation to initiate the appointment, I asked about a same day estimate/appointment and a Military discount. She provided no response to the same day appointment and said that Reynoldsburg does not receive a Military discount. I explained that Precision has both topics displayed on their website, therefor should be honored. She simply said no and quickly recited my personal information so that she could confirm the appointment. (She may have had a bad day)

Mr. B

B - thanks for taking the time to review our recent service. We are so glad that you had the opportunity to experience Tim's professionalism. He is a true asset to our organization. We will use your feedback regarding our other representative for training so we communicate better in the future.

The Precision Team

Called at 9am in the morning on a Saturday after our spring broke the night before. Had a 3-5pm window for service, Tom called and was running ahead, arrived at 2pm. It was also nice to see a picture of the person handling our issue from the call center via email. He quickly assessed the door, gave me a couple of options, and fixed the issue and adjusted the door in less than 30 minutes. Tom was very professional and kind and did a great job. We found Precision Door on their website and their weekend availability really made a difference to us. You have a new customer that will be recommending you to all my friends and family when the need help. Thanks again for "getting us back on track". Great Work!!

Jeremy Daugherty

Jeremy Daugherty, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.

The Precision Team

I can't say enough about the efficiency and professionalism of precision door. My garage door broke in the evening and Tim responded the same night. He was able to secure the door for me and came back the next day to replace the door and spring. He kept in contact with me (I had to work), didn't leave a mess, and did a great job!!

Heidi Dripps

Heidi Dripps, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

We called at 7am and someone was out to help us at 8am that same morning. Great, fast, professional service, thank you so much for getting our garage door up and running again!

Vanessa Whitman

Vanessa Whitman, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.

The Precision Team

This company will rip you off. Just call someone else. Thay charge service call and it's not applicable to service if thay do any work.

Sam Railic

Sam - I apologize that you do not like our service call. Our techs are trained to professionally inspect the entire garage door and opener. They then provide solutions to repair or replace any and all parts that are worn or broken. We're sorry that we weren't able to serve you.

The Precision Team

Tom provided excellent service! Thanks, greatly appreciated!

Frank Mastella

Frank Mastella, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Tom and his work.

The Precision Team