Precision Garage Door of Northern NJ
Has Received 10 Reviews in:
Palisades Park
Average Rating: 4.70
Garage Door Repair
Palisades Park, NJ
Everything went well and smooth. The work was completed efficiently and professionally. The technician,Glen was friendly and courteous. He explained everything that he was going to repair and answered my questions precisely. This was a good overall experience. Precision garage door service is first rate.
Michael Massaro
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Palisades Park, NJ
Technician followed all company rules. Called ahead of time and showed up on time. Took time to explain best options. Worked well in time frame given. Job completed. Very satisfied. Job well done......
DONALD DAMELIO
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Palisades Park, NJ
impressed by the thorough inspection for better service.
Youngjin Jeon
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Palisades Park, NJ
First and Foremost, the 2 Star review doesn't reflect the service or the tech that came out to our location. He was incredibly nice and detailed in his explanation for the repairs. The thing that has led me to negatively review the company and service is that my initial call out to Precision led to an incorrect or more accurately blatantly false quote of $320 for parts and labor for a repair on the torsion spring that was broken in my garage. I gave the rep all the information that was asked for including the fact that it was a 2-door garage so having 2 torsion springs should've been a given. The tech that came out to my house today tells me that they always replace both springs (as they should) and quoted me for $640 (320 for each spring). I was led to believe that the repair would be for $320 so obviously this comes as a shock to me. Since I'm the landlord for the home, I needed to have this fixed today for my tenants - so I agreed to have it fixed for that amount. As great as the actual tech that came out to my home was, I can't help but feel like I was baited into thinking that this repair would be cheaper than the actual amount that I was charged. As great as the work and service is, I can't help but feel as though I was given false information from the start. Regardless of whatever quality work or product I might be getting, it almost feels like a bait and switch with the way they communicated the pricing.
Daniel P.
Response:
Good Afternoon Daniel, we appreciate you having us out to assist with your garage door, and are happy to hear you had a good experience with your Technician. We are concerned however that you are less than thrilled with your overall experience. A member of our management team will be reaching out to you shortly to try and resolve this.
The Precision Team
Comment:
If I could edit my star rating on this back to 5 stars, I would. After having posted this review, a customer service manager reached out to thoroughly go through what had happened and helped to resolve the original misunderstanding and issue that prompted me to leave the original review. Overall the service the tech provided day-of was great and their level of customer service in making sure that I was satisfied with every aspect of the service even after the job was done was stellar. They really listened to what I had to say and took the time to look into the issue. I can now say with full confidence that I'd have no problem returning to Precision for my next garage repair and recommend it anyone who's looking for quality not only in product but also the quality in customer service.
Daniel P.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Palisades Park, NJ
On time, excellent workmanship!
Celeste & Ron Galdieri
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Palisades Park, NJ
I choose Precision all the time, they are professional, they have skilled technicians who are friendly and honest about what needs to be done. They are trustworthy and just a very nice company to do business with. Louis Ruzak was my technician and he was most professional and friendly and I truly enjoyed having him work on my repair.
Linda Sepe
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Palisades Park, NJ
Sooo great job and nice!!!
Jin Suh
Service Provided:
Broken Garage Door Spring Repair
Product:
Install Garage Doors
Palisades Park, NJ
Your sales person Tim was very professional. He is very knowledgeable and passionate about his work. He is the reason why I chose Precision. My plan was to pursue multiple estimates, but after meeting and dealing with Tim, Irealized that I found the right garage door company.
Vincent Valentini
Response:
Vincent Valentini, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Tim.
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Install
Palisades Park, NJ
Excellent service, supportive staff, and excellent technician. Should have done it before. Best services!!
Arturo Marrero
Response:
Arturo Marrero, Thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Palisades Park, NJ
My technician, Rick, was great. He called me before arriving and took care of my garage door. Figured out the problem and fixed everything in 30 mins. Happy customer and will definitely recommend to other people.
Eugene Nam
Response:
Eugene Nam, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Rick.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Rollers
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Doug Bencsko
Precision Overhead Garage Door
220 West Parkway, Suite 9Pompton Plains NJ, 07444 License: 13VH03118600
