PRECISION GARAGE DOOR SERVICE OF FORT MYERS

On time and great repair!!

Mary ann Beattie

I've used them before.

Amador Rodriguez

our garage door opener started behaving erratically, and finally it would no longer work. called at 9 AM, received a same day 2 - 6 appointment. was hoping that it would be a minor repair, but our 15 year old unit had given up the ghost, and needed to be replaced. the serviceman was knowledgeable and polite, and completed the task in only an hour. was very pleased.

Jon Messinger

prompt service, pleasant and knowledgeable service people I certainly would recommend this company to my friends and neighbors Marvin D. Silver

Marvin Silver

On time. friendly. Courteous. No hard sell of extras.

Greg

I was great getting my garage door repaired over a holiday weekend. Mike was great. Very knowledgeable, precise and a pleasure to work with.

James Proce

The service technician was very diligent in determining why my garage door would not stay closed.

David Anderson

Technician that came out was excellent. We had him leave an estimate and he got our garage door open so that we could get our car out of the garage until garage door is repaired. Mike Monson was the technician that deserves 5 stars.

Janet Ruby

Sergio was great! He explained everything that he did to get our garage door working properly. He was very personable too!

Mary Hart

Sergio was very nice and professional and honest and I thank him for that! However, when I called to make the appointment I said that I have a D & D garage door and explained what the problem was. Your company does not have the proper replacement parts. It would have been nice if the person answering the phone knew that. I just flushed $79.95 down the toilet. I am a senior citizen on a fixed income and $79.95 is a lot of $ for me. I guess your company needed that money more than I did….I feel like I have been taken advantage of and I don’t appreciate that!!!

Karen Cira

I am happy to say that the situation that caused me to write a negative review has been satisfactorily rectified. Sergio and Gaetano were a pleasure to work with. They were both kind, knowledgeable and professional. I would highly recommend using Precision for their services. Thank you both for everything!

Karen Cira

Worked really fast and diagnosed waiting for parts

Helene Okerstrom

He did a great job! Very satisfied.

Carol Salb

Used them twice in past few years for new springs, rollers, track adjustments, etc. Thought they did good job. Called them back this week for a service call (garage door banging, creaking, etc.) ... was told service call was $79. Tech looked it over, spent (literally) 4 minutes applying some lubrications and charged me $159 ($79 plus another $80 for lube job)! Totally unreasonable! They've lost me forever! Burn me once... etc!

Bill Post

Same day service! Tech diagnosed problem quickly and provided alternate solutions for repair. Installation was quick and price was reasonable. Very happy with product and service!

Gary Carlson

Awesome customer service and the installer is also professional and very kind. there was a mistake with my original install that was noticed a few weeks later. Noting major, just a wrong part. When I called, they insisted on having the manager call me back personally. When he did call back, he immediately apologized and said it was an oversight on his part. He sent the installer out asap to fix the issue. This company is great. I really appreciate their professionalism.

JB

The only downside: it took four appointments before a technician arrived. Apparently, this was a staffing issue. Only one technician for Cape Coral.... The upside: Sergio, the Naples technician, arrived this morning. He was pleasant and professional. I told him what I was looking for and he didn't try the used car salesman tactics. He installed the new garage door opener and explained the operation of the system to me. He left his work area clean. The price was reasonable. I would recommend this company.

Michael Hoffman

Prompt service, very polite, did a great job.

Daniel Ness

Why did not installer tell me there was senior discount?

Marilyn Dorcak

The techs were professional, personable & did a great job.

S. Kulig

Good BBB rating, friendly knowledgeable technician

Greg Prost

My repairman (Kyandre Smith) made sure all my needs were meet as well as even coming back twice because of a few issues going on with the repair he went way beyond the call of duty. He was a very caring and well-mannered young man.Give this guy a RAISE!!! Thanks for your awesome service.

Tonjua Davis

Great service.

Dayana Perez

Service was prompt and well done. The repair and maintenance on our garage door was extremely well done by a really nice serviceman. I’m at ease knowing my garage door was in good hands and will be performing perfectly in the days to come.

Bruce Clark

Needed new garage door after Hurricane Ian. They came to look at job next day. Door arrived weeks early which was a pleasant surprise. The technician was great and installed my door beautifully. The new door makes my house look brand new. One of the best things about Precision Door is they communicate! I have found most companies rarely do that any more. No hesitation in recommended them.

Barbara Estes

Great job on such a hot day thanks

Steve henwood

I think that the service people that were sent were polite and courteous and they knew what they were doing. However, and this is the biggest complaint I have about Precision Door Service and why I will not use you again. When I experienced my initial problem in December of last year, I was told that I would have to wait for six weeks to get a service person. I could not open my garage door, so six weeks is a ridiculous thing to offer up. This time around, the first time I set the schedule up, it was for two weeks ago (it only took a week and a half this time), then was cancelled due to illness on the part of the serviceman. I had to wait another two weeks to get on your schedule and no one in their right mind would put up with these waits when you have a door that can't open. You must have more business than you can handle, so my leaving won't hurt much, but the stories I tell my considerable group of people will probably do more damage. This is a service business. When someone has a broken spring, nothing will be solved in weeks. Maybe days, but weeks, and in the first case, a month and a half...it is beyond ludicrous. Although the service was good, the company get's an "F". I also get an "F" for putting up with it. It won't happen again. No matter who I use, no matter what happens, it won't be a month and a half for an emergency. I am done with Precision. You should be ashamed and simply offer an alternative path for people who cannot get to work or to a medical emergency. Shame on you and shame on me for putting up with it. Never, ever again!

Ed Schifman

We do appreciate you reaching out and leaving a review and we are not sure why this review came through on our end on a delayed time frame so we do apologize for the delay in response but we wanted to offer a response to your claim so that when you do speak with you considerable group of people they can be sure to have the facts of your service visit. When we listened to all the recordings from the initial time you called in to make appointments, and also and follow up phone calls that were made, it seems your time frames may be off by a considerable amount so we wanted to review these time frames with you so we can see what occurred and also be on the same page. Your initial call came in 8 days after Hurricane Ian in which our buildings, our trucks suffered massive damage as well as half of our staff suffered major house damage and and or total housing loss. Unfortunately those circumstances put us at very limited staffing availability where we were booking out two weeks for an appointment. We offered you this appointment two weeks out, not six weeks out, and you refused and chose to end the call and seek garage door repair elsewhere. We did not service your door at that time. The next time we heard from you was on June 26, 2023 at 3:34 pm eastern standard time and you spoke with our call center. We offered our next available time frame which during booking was 5 days later on July 1, 2023 for an intermittent issue you wanted us to check out. You accepted this booking. Unfortunately due to a medical issue with one of our technicians we were forced to make schedule adjustments and did have to reschedule your appointment for July 7, just six days after your initial appointment when we had our next openings. For this call you stated "one of the doors seems to hang up a little and doesn't go up all the way, sometimes it does it and sometimes it doesn't". That service visit was completed without incident and your doors were again working as they should. Then we received this review which hopefully this response was able to clarify some time line discrepancies. We are sorry you were not completely satisfied with a longer than normal wait because of a massive hurricane and also a wait due to an illness. Sometimes situations are out of our control and both of those situations were completely out of our control and we would hope you would be able to understand. Please feel free to contact us at our main office to speak with our General Manger if there is anything else we can answer or clarify for you. We would love to get your feedback so please contact us at 941-351-2408.

The Precision Team

Mark, the technician, was very pleasant, professional, knowledgeable and explained everything thoroughly. He replaced the springs and bearings and had our garage door operating smoothly again. This is the second time I have used Precision’s services. I will never call anyone else for garage door repairs and highly recommend them if you are in need of repair or replacement.

Robin Taylor

I needed to have work done on my garage door. I actually saw an ad on TV and decided to call them (I did check out their website). I had a little problem making the appointment for the tech to come out but got things straighten out. Alex came and solved all the problems I was having. He was very professional and checked all things on the door. I can't say enough how pleased I am with the work. Thank you so much. I am very happy

Lester Erich

The mechanic who came to work on the garage door was very professional and courteous.

Lou Tinel

The price quoted on the phone was the same as when they arrived to provide final estimates and services. Wanted to up sell on products which is standard practice. The items recommended made sense and a few were installed. Friendly and honest service representative. Worked completed very quickly.

Bruce Westergren