PRECISION GARAGE DOOR SERVICE OF SAN JOSE

Paulino appeared on time, tinkered with the garage door for a few minutes by raising and lowering it manually, then suggested that it was time to replace some parts. We have used the door and its parts for 33 years, so I was not surprised. Paulino gave me an education in rollers and springs and torsion tubes and bearing plates, gave me a quote, and said he could complete the work within an hour. And he did. He communicated, he worked hard, he was knowledgable, and he had a sense of humor. Thank you Paul!

Wilson Cooper

Called Precision garage door to fix a broken spring. He arrived promptly and replaced the hinge for what I thought was a reasonable cost, given that its well beyond a normal home owners capability to replace. But the tech then proceeded to find all sort of add on's...$200 to apply lubricant to 3 doors (which he said was a deal since it's usually $200 door). Took him all of 5 minutes for all 3 doors. I found the lubricants on Amazon for $25. Then he found a damaged hinge and replaced it for $120. Took him 3 minutes. TWO hinges on Amazon are only $12. So that's $110 for 3 minutes labor. Given that driving and set up costs were already included in the spring replacement, that's just absurd. He also replaced 10 rollers for $400. Rollers cost $15 on Amazon. Took him under 10 minutes to replace all 10. While I understand there's value to having the parts in hand as well as the tech's experience, it's not even close to what I was charged. I'd give 0 stars if it was an option. Live and learn!

Bruce Herrmann

Hi Mr. Balli, We are very sorry for your terrible experience and want to make it right for you. Including a courtesy rebate and understanding what happened. If easier, you can call us at 510-785-9195 and ask for General Manger, Freddy Should take just a few minutes to try to make things right. We want you to be happy and want to make things right for you. Thank you for your consideration. Freddy Cespedes

The Precision Team

Great product and workmanship from Paul Brinkman

Barney Huang

Precision Doors were the only garage door company that replied to our call on Sunday. They were very professional and courteous when answering the call and setting up an appointment to repair the garage door that was stuck halfway. Alex was very knowledgeable; he discovered the problem right away. Explained the repairing process, gave us the estimate and did a great job. Thank you, Alex.

Sam Habib

Sunday service to replace a broken garage door opener was convenient, efficient and costly.

Bonnie

Changed my door parts last year and have been pleased more or less since then The young man that visited yesterday is very pleasant and friendly, he did a great job. I would like to have his name, and right now cannot locate or print my receipt. Thanks, Mr. Rivas

Richard Rivas

Great Service! Arrive on time, explained method to resolve issues and then ---- fixed it! Garage door works, especially better for a short person so I can utilize door in the event that PGE once again fails. Thank you!

JoAnn Gould

Precision Garage Door not only met my expectations, they exceeded my expectation. Sterling Griggs was awesome! He did a detailed inspection of my 15 year old garage door and the opener and found that the opener was not up to current code, the springs were the wrong size and were torqued too tight, the garage door was not balanced, plus a number of other problems In the past, if there was a power outage, it was very difficult to raise the garage door. Now it is easy and smooth and even I can easily get it opened (I'm 5' tall). I'm so very pleased with my new garage door opener and all the adjustments/changes that Sterling made to the torsion system including new springs for the garage door. I wouldn't hesitate to recommend Precision Garage Door to any of my friends and family. Thank you Sterling!

Barbara Kiltz

My wife and I are selling our home and needed to have our garage door repaired. We called Precision Door because our neighbors and realtor recommended them. A live person actually answered our call and within a few hours their service technician arrived. He was polite, courteous, and explained exactly what the problem was with our door and was able to fix it quickly! We were impressed with Mario and this company. Yes, we would recommend Precision Doors.

Gail Mchugh

My garage door wouldn't close. Paul Brinkman was able to fix the door the same day of my request!! He was professional, polite and speedy. I would never use any other company.

Adrienne Dell

We have used Precision Garage before with great results. This employee has worked on our garage door before. He is knowledgeable, worked expeditiously and explained to us each phase of work he needed to correct. He listened to are concerns and fixed all the issues ( some we didn’t know that needed attention).

Casey Sullivan

I had what they call a hung door where the door was stuck in a cockeyed open position. Joe, the technician came out promptly at the prescribed time for the appointment with a fifteen minute notification ahead of time by phone call. He quickly diagnosed the problem and explained it to me in detail. Joe was courteous, professional, and clearly knowledgeable about the hardware. He presented me with three options in terms of the possible repairs and costs so that I could choose the option that met my needs. He finished in two hours and my garage door is like new and quieter than it has ever been. I would definitely use Precision Garage Door again and I highly recommend them for any future work. Thank you Joe and Precision Garage Door. Vince in San Jose

Vince Sardi

Great experience, timely service and clean installation process.

John Ambrose

Problem was solved quickly and technician was very polite and knowledgeable. He took the time to explain what he would do and then went over everything with me after repairs were done.

Alice Dishon

Very good work by the young man

Fred Kochi

I hear from a friend about this precision garage door company. Today 3/11/2023 I’m have broken door spring . I call precisión garage door. They send a technician his name Joel then he take care my garage door so fast and professional. I really recommend this company. Thanks Joel

Juan Juarez

Excellent, in every way!! Company was responsive, and onsite Joel provided a clear explanation of his work, and was efficient, thorough and did a great job! Everything repaired and working as expected. We have a new 'go to' for any garage door issues.

Debra Babcock

Professionalism and on time w/ schedule . Tony , the technician is very polite, courteous, and knowledgeable w/ the garage components. He is very efficient

Beatriz Angeles

Precision Garage Door completely rebuilt door opener three years ago. Needed to have springs retensioned. Excellent same day service.

Barry Daniels

Excellent work, wonderful job by Phillip. Precision Door responded quickly to resolve the garage door issue. We couldn’t be more grateful! Thank you for excellent service.

Nanci and terry Omalley

Antonio was thorough in his inspection, courteous and friendly.

Grant Kolling

Awesome service! I couldn't be more happy about my new garage door opener and the updated spring.

Shang Ma

The service tech was more concerned about upselling me as opposed to fixing my minor problem.

Scott Daugherty

Hi Mr. Daugherty, Per my VM we are rebating you the $69.95 back to your MC. Please feel free to give us a call if you'd like to discuss further. Also, if you feel that your customer experience changed, please feel free to update and or remove your review. Thanks! Freddy Cespedes General Manager Precision Garage Door

The Precision Team

Very courteous Workman arrived within 1/2 hr of my call. Diagnosed main cause of problem, broken main spring above door. Also found many worn parts such as cables pullies and rollers. He replaced all defective parts and job was complete within an hour. I am very satisfied with job well done.

William Shipman

Great service. Joel did a fine job. I will use Precision again.

James Cowell

Showed up right on time, inspected the damaged garage door, walked me through the repairs to be performed and gave me the cost. I wish all home repairs were this easy.

Carlisle Bright

On Saturday morning, it was raining. So I went thru my garage to get the newspaper. The garage door went up about four feet, BANG and it stopped. When I opened the paper, the Precision add was right in front of me. I called, got an appointment for Sunday morning. I was well pleased with the repair. Mario, the technician was very knowledgeable, professional and efficient.

Dave O'Hara

agent solved the problem quickly.

John Sumares

I called at about 2pm and Joel arrived by 4pm. He was awesome. He explained everything thoroughly in a way I could understand and expertly fixed / installed a new motor, springs, bar, etc. A complete and necessary overhaul that took him only a few hours. I am amazed I could call during this rainy weather and get someone out the same day, not just to provide an estimate but also to actually perform the repair! Joel was excellent.

Stephen Foster

I would like to thank you for fixing the garage door. Seems like its working good after fixing it. I saw your advertisement on your yellow page for $15 off, but I will ,bypass it now. Thank you for your service. Leroy Yamasaki

Leroy Yamasaki