PRECISION GARAGE DOOR SERVICE OF SAN FRANCISCO

It costed me $49.99 just to have them come out and confirm what I thought the problem was, then decided to tell me they don't have parts and do Not service my brand "Guardian" . The part is only $50-$75. They Do Not screen the calls at the call center and ask what brand of motor you have so they can sell you a new one from them... Very disappointing, if my part is only about $75 why would I spend $900 on a whole new motor??? I don't feel like I should have had to pay the $49.99 to come out then since they don't even service my brand! I should have been asked what brand I have before making my appointment, it was a waste of my time and my money all for Nothing!! Although the technician was very pleasant and professional, overall, I am extremely disappointed!

Yolanda Bulnes

Hi Ms. Bulnes, I am sorry to hear about your customer experience. If you'd like to discuss further to see if there is any way to improve your experience, please feel free to reach out us @510-785-9195. Ask for Freddy. Hoping we get a chance to chat. Regards, Freddy Cespedes General Manager

The Precision Team

Thank You for addressing my complaint, I was refunded the $49.99 promptly.

Yolanda Bulnes

Brendan did an excellent job getting my garage door back to working like new. He was efficient and diagnosed the problem perfectly. Job well done.

Tom Masterson

Very good service call, arrived in a timely basis, offered sound advice, finished the repairs quickly.

Charles Hogan

Absolute diamond service. When I called I got a real live person, not some stupid menu. The operator said: between 8:00 A. M. and noon. The man was here at 10:15! The same technician who worked on my door before. He was terrific(James Walker). Yes, I did pay a high price, but when you get premier service what do you expect! Worth every penny. Do not call anyone else! Outstanding!

Bill Cervenka

We had the original garage door from 1941! I chose Precision from reviews listed and from a couple of contractors recommending them. Our new garage door arrived as promised the installer Solomon arrived as scheduled and installed the door beautifully. Also, Al our estimator/Salesperson came by to check on our door. You may pay a little more money, but you will receive professional installation and a quality product.

Colleen Rudd

What a great experience! The salesman, Mike Munoz, was professional, courteous and knowledgeable. He went out of his way to get us the new garage door and opener and have it installed in record time. The installation team lead by Moses was amazing! They were pleasant, competent and incredibly efficient. I will recommend Precision Garage Doors to all. Thanks to all!

Bill Krueger

Excellent Service. The technician took his time explaining how everything works and was extremely courteous. Second time we used your service and will continue if we need in the future, I would also tell friends who need repair service. Thank You

Raul Galindo

It's always great to work with Precision as they have weekend appointments and can get to your issue quickly. All the technicians have been good, but Jerry went above and beyond-not only completing the repair quickly and efficiently but also making some minor adjustments to improve functioning of the garage door. He also gave me some tips for maintenance. I will continue to rely on Precision Door for all my garage door needs.

Dawn Terrell

Did a Great job

Pat Gilbride

I just want to let you know that I’m so happy for the installation of my new garage door and opener done by Luigi Lopez, he’s a hardworking guy with a lot of skill, he answered all the questions that I have with knowledge, he did an excellent job/perfect thanks Luigi, also want to say thanks to Larry Chen for processing everything to get a good new garage door and opener/ good deal thanks everyone at Precision A happy customer ????????

Jose Castillo

My Technician Travis did a terrific job repairing my garage door. He not only repaired my door but also recommended potential pitfalls that we avoided by replacing things that were showing signs of future failure. Thank you Travis for your excellent customer service.

Michael Antosik

Just got my garage door fixed by Travis Behn. He called to inform me that he is on his way to my house within 30 minutes and arrived around that time. Inspected the problem on the garage door and made some recommendations. Answer all my questions and did a great job repairing the door and some maintenance as well. Very friendly and polite.

Douglas Wong

Prompt & Efficient Any type of labor is expensive. Only concern is that tech didn't explain that tightening some nuts and spraying lube cost an additional $150.00.

Philip Havlicek

Technician Paul Brinkman and his assistant did an excellent job repairing my garage door operating system. He diagnosed the problem, shared his professional knowledge of needed maintenance issues, and did the needed work. He and his assistant were polite and professional, did the job quickly and to my satisfaction.

John Burket

Mario did a great job. He was respectful, knowledgeable and helpful. Clean and timely.

Maggie Ngo

I am limited by 5 stars. I would have given Brandon more if I could. My garage door was not going all the way down. It would start to go down then immediately go back up. I called and the technician was able to come the next day. Brandon diagnosed the problem and replaced my rollers and electric eye. Garage door fixed. But wait, there's more! He cleaned the button on the wall switch that always stuck, realigned the door so it didn't slam closed and gave me a suggestion on lightbulbs to brighten up my garage. Do not hesitate on calling Precision Garage! I am one happy camper.

Kathryn Roberts

Brandon is very knowledgeable technician. I am very satisfied with his repairs and advice he gave me on how to maintain my springs. He actually saved me money $200. All I needed was 2 springs instead of 4. Brandon is a very nice and respectable technician. Most of all he came earlier than expected.

Eva Chang

Hi Precision Door, My garage door has problem. It does not close completely and then reverses. I have to use my hand to push it down each time to close. I contacted with Precision Door by chat. They replied right away and sent technician Brandon came to my house few hours later to fix the door. Now it runs very good. The most impression is they replied and fix the problem at the same day. Brandon is very nice. I rate this job is 5 stars. Thank you Brandon.

Hung Vu

The service was prompt and the service was outstanding.

Lupe Gomez

Same day service was important. Dispatcher Derek was very friendly, welcoming, informative, and straightforward in my evening call. He added extra notes to try to assure that the technician would hopefully be able to respond earlier the next day than the available 4 hour slot otherwise provided. The technician Tim did in fact show up at about 11am, which was great for my daily schedule. Discount offered in Yellow Pages ad was helpful. Tim was terrific. He diagnosed the problem, checked out the broken spring, made sure the door and door opener were working fine, and provided a clear description of the repairs needed and some options for service. We agreed on the desired course and he finished the work in about 40 minutes, well within the hour he initially estimated. He was personable, inspired confidence, knew his trade, and was very easy to deal with. I would use Precision again without hesitation. Great job overall.

Peter Bagatelos

Brandon was fast and efficient, arrived when expected. He worked on two garage doors for our duplex; each had a different issue. He fixed the infrared sensors on ours, cleaned connectors and installed 2 light bulbs. He also sold us two brand-new remotes. The other door was aligned properly, with some minor repair. Result is that both door openers work like new! Brandon was friendly and professional - AND he gave us a $25. discount on the service call! We will recommend Precision Door Service to our friends and neighbors.

Deb Wong

Quick, same day response and repair. Excellent service. Thank you very much for the great response and workmanship. Very Professional!

Shu Tanaka

Great response. Awesome consultation. Appreciate the integrity and genuine care provided! Very satisfied.

Steve & kathy Schields

Technician friendly, helpful & explained all options and estimates.

Evelyn Guiang

Late afternoon phone call and Precision had their serviceman onsite next morning. Very helpful and professional repairman! Garage door repairs completed quickly and for a good price.

R Raphael

I choose Precision because of the quick turn-around and was very satisfied with the service and the calm, knowledgeable Tech Jerry, who clearly explained the choices I had and installed the new unit with precision, as the name of the Co suggested! I would recommend both, the Co and Jerry the Tech who helped me. Thank you, Kaarina

Kaarina Brooke

Didn't feel comfortable that the technician who was scheduled was replaced. The scheduled technician had many fine ratings, the replaced technician had no ratings. Also, the senior discount mentioned was not applied on the invoice.

boodet

Hi Mrs. Quong & Laurie, It was a pleasure speaking with you. I'm very happy we were able to clarify your initial concern and improve your customer experience. We also appreciate your wiliness to reconsider your experience/review online. As per our discussion please keep an eye out for an email with a link to update your customer experience. Thank you for choosing Precision Garage Door. Regards, Freddy General Manager Precision Garage Door

The Precision Team

Mario Mojica serviced my garage door yesterday. He arrived on time. He answered and explained all of my concerns and quickly got the job done and made sure he left the area clean.

Ellen Knemeyer

Brandon is always so helpful and kind. Great customer service and honest. Love this company!

Stephanie

Great company. Have used them before. Called fir appointment and they were on the job the next morning. Very professional; fully explained the functions that accompanied my new door opener.

William Picht