Precision Garage Door of Sacramento Valley
Has Received 152 Reviews
Average Rating: 4.76
Garage Door Repair
Roseville, CA
My garage door opens and closes noisily for a while and no lubricant can reduce the noise. Lately it vibrates and does not close or open all the times. Even helping it by lifting or pulling does not work. So I called Precision And they came in 3 hours, immediately pointing to me bulging panels and a twisted guide of the garage door opener. Further inspections showed lot of roller issue, pullers as well as waving anh sagging springs and tensioner. Over time the panels and the guide rollers were worn out and the whole garage door may slide side to side. Ahmed is the technician which showed me the issues and explained to me it functions and which parts I can do myself and which parts I need professional work like the springs and tensioners. He is very meticulous and explained to me all the detail and different type of rollers and its durability. He tried to save me money by give me options for minimal fix to make the garage door working, the midway to change the critical components to make it last a bit longer (a year or two, may be) or an overhaul fix of all critical components to last for more than a few years. He explained the detailed components and costs of each option for me to decide on the quote. As I trust Ahmed expertise and concise explanation, I have decided to do an overhaul as my garage system is about 15 years old. Ahmed finished the job in two hours as Precision have all the parts and materials on their truck. He lubricate and adjust the balance so I can easily lift the garage door with my fingers without much effort and the door stops wherever I stop lifting or pushing manually. It is that good. He left the work site clean. I strongly recommend Precision and Ahmed.
Tien Nguyen
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Install
Rancho Cordova, CA
Excellent same day service….on a Saturday! Love the new belt drive opener and the tech was awesome
Tamara Lane
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Davis, CA
Great customer service. Thank you!
Ali Gharaviram
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Folsom, CA
Our garage door was inspected and serviced well. We were given advice about maintenance and issues to watch for. Excellent service.
Tad Widby
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sacramento, CA
Nicholos was fantastic!
Ron Henslee
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Rocklin, CA
We chose Precision to repair our garage door due to their reputation and positive customer testimonials. Within 24 hours of the problem occurring, our technician Nick was able to repair a broken spring and replace other worn parts, quickly returning the door to proper working order. We are very satisfied with our experience and would definitely recommend Precision for any garage door servicing issues.
Tim Kassis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Colfax, CA
I was delighted to get same day service. The technician, Ahmed Elmenawy, worked non-non stop. He had all the necessary parts to fix my garage door that was on its last legs. He did as excellent job!
Jim Nevins
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sacramento, CA
Price for parts is high.
Gina Martin
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Sacramento, CA
Nick was a total professional and has a great attitude. He explained everything before he did would recommend him to anyone who needs a repair
Dan Munoz
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Elk Grove, CA
Antonio was great. He was a lifesaver. I'm so happy that he could come out on a Sunday.
Robert Camarena
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Rocklin, CA
Yesterday, 04/07/24, Precision Garage Door, came to my residence to replace a broken torsion spring. After the tech evaluated the door, besides the torsion spring, he recommended basically all the hardware needed replacement. He advised my 7’ torsion cables really needed replacing and he stated he would cost $310.87 for two wires cables. I checked Home Depot and I can get two cables for under $20.00. He then stated he was not able to use my torsion tube shaft because he was unable to put the torsion springs on the shaft after he attempt to grind down some spots on the torsion tube. The tech asked me if I could get the torsion spring through the shaft in which I got it halfway and hit a high spot. The tech then gave me his Dewalt hand grinder to grind the shaft tub to see if I could get the torsion spring over the rest of the shaft tube. Finally, I had enough and told him I would pay for a new torsion tube shaft even though it was priced at $232.17 which I could get at Home Depot for less than $25.00 as I wanted the tech to finish up and get out my garage. So, as the tech installs the spring over the new torsion tube, he stripped out one the bolts on the left side upper hardware and now has to cut the pipe for the install. You would expect the cut to be 90 degrees but it was a complete hack job. This is a complete joke. I called the dispatch at PGD to see If I could speak with the manager of the tech and was advised someone would call me back. Needless to say, no manager called me back as of this review. The tech did take the price of the torsion tube shaft off the bill but the price of the shaft to begin with was a joke. PGD is overpriced and looking for commission sales. I would not recommend this company.
Dave N.
Response:
Hi David, Thank you for taking the time to speak with me on the phone and express your concerns. At Precision Garage Door, ensuring our customers are satisfied is our top priority. As we discussed, we will process a courtesy rebate for all the inconvenience caused. Please note that while our technicians provide recommendations after inspections, they are not mandatory. We want our customers to feel comfortable with their choices, and if there are any questions or concerns, we encourage them to shop around or contact us. Your business is important to us, and we will do our best to provide you with the best service going forward if you choose to continue with Precision Garage Door. Once again, thank you for reaching out to us - we appreciate your feedback and look forward to serving you in the future. Regards Param
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Sacramento, CA
very knowledgeable Travis did a great job on our garage door!
Merita Rodgers
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Sacramento, CA
It was definitely more expensive than anticipated, but recommended. Quote on the phone was not close to actual price. My garage door broke at 4PM on a Saturday, I called, by 6:30PM same day, my garage was fixed!
Zane Corbo
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Sacramento, CA
Your repair rep quoted us with $975.00 to fix our garage door. He replaces the spring although we had install a brand new spring. He started aligning the rails but he can’t align one of the rails. At about 4:50pm something he quit and demanded the full amount that was quoted. We told him that the contract was not done. He insisted that we have to pay the entire amount even though the job was not done. To avoid any confrontation we wrote a check for the entire amount. The name of the repairman was Nathaniel. Please look into our case because the garage door was not done. Your company’s reputation will be on jopardy without fixing the situation. You can call me or send me an email
Romeo Mendoza
Response:
Hi Romeo, Thank you for taking the time to speak with me on the phone and express your concerns. Ensuring our customers are satisfied is our top priority. Per our discussion, we have processed a courtesy rebate of $150. Please note that our technician's recommendations after inspections are not compulsory. We want our customers to feel comfortable with their choices, and if they are not, we encourage them to shop around or contact us with any questions. Thank you once again for reaching out to us. Regards Param
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Sacramento, CA
Prompt, professional, thorough service. Springs, rollers, cables replaced. Ahmed explained the service clearly describing what was needed. We are very pleased with the results of his work.
Therese Guinn
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Rocklin, CA
All that is as done was to look at the door and find things for me to spend money on. I wanted the door serviced which did not happen. From your drop downs below you did not do any of these. There is no choice for what was done. What I wanted done repair or to service a loud door, which is what is on your TV ad.
Cindy Brosnahan
Response:
Hi Cindy/Brian, Thank you for taking the time to speak with me on the phone and express your concerns. Ensuring our customers are satisfied is our top priority. Per our discussion, we have processed a courtesy rebate of $69.95. Please note that our technician's recommendations after inspections are not compulsory. We want our customers to feel comfortable with their choices, and if they are not, we encourage them to shop around or contact us with any questions. Thank you once again for reaching out to us. Regards Param Operations Manager Precision Garage Door
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Sacramento, CA
Your Service Man, Nathanial, arrived this AM with a smile and a Handshake, very professional,. I was impressed. He had replaced both springs, hardware above the garage door and rollers within an hour upon his arrival. The door now hums. Very impressed with the whole experience. Thank You, Henry Idica
Henry Idica
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Install
Sacramento, CA
Nate Lapidez did an outstanding job of assessing what the problem was, discussing with me the options that would be of benefit to us long term, and installing the needed equipment. He also did a wonderful, wonderful job of explaining each step, as well how our new equipment would work. Our last unit (Lift Master) last approximately 21 years! So we already know that we have invested in quality equipment , as well as SERVICE. Thank you for your time, Nate. You represented PRECISION very well!
Renata Peterson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
West Sacramento, CA
Used previously
Lee Spradling
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
Roseville, CA
We are beyond impressed with the customer service and quality of work performed on our garage. We had our spring coil break late at night while our garage was closing. We have 2 toddlers so having the cars outside would be a big inconvenience. Precision came out the very next day and within a couple hours the door was fixed! Thank you for everything.
Kim Tober
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Sacramento, CA
Work was done very professionally. Explained every step of way. Pricing kind of expensive but worth the money.
Ken and gloria Takagishi
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Install
Placerville, CA
The service was excellent, as hoped, from the phone call for scheduling to the technician who installed my replacement door opener. Very impressed with the whole process, professional and courteous and trust worthy, with warranty in hand. Highly recommended.
Lisa Shapiro
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Repair
Wilton, CA
Excellent customer service. Very professional
Randy Upham
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Clarksburg, CA
Andre was super polite and friendly. help with everything and door works great!
Ross Reed
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Sacramento, CA
saw the ads on tv; prompt response; Ahmed Elmenawy did good work repairing the garage door lift cables and replacing the opener.
Kathleen Gallagher
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Antelope, CA
I was told the estimate would be a 1/2 off special for $35 but when the guy came out and gave us crazy estimates double of what any other company charges and trying to charge me for things I did not ask to be done he charged me $69.95 and said only if you hire us. That is very misleading. I was not told that on the phone.
JR
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Garage Door Repair
Orangevale, CA
Garage rollers replaced ????????????. Other parts of garage door opening system thoroughly inspected and reported status to me. Garage door purrs now ?????.
Jim Gaines
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Repair
Sacramento, CA
Fast, professional, courteous, successful repair!
Brad Slocum
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Roseville, CA
Chose precision because of internet reviews and advertisements. Andrey Brodskiy was our service tech. He was very thorough, explained the new system and made sure everything was programmed for us
Jim Panara
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Garage Door Opener Install
Folsom, CA
Technician arrived earlier than anticipated - on a Sunday! Diagnosed door issue quickly - provided me with options and installed a new opener that works fantastic.
Steve Serafin
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
With 109,019 Reviews
For this location's local site visit:
precisiondoorsacramentovalley.com
This location is owned and operated by:
Pat Prendergast
Precision Garage Door Sacramento Valley
8175 Alpine Avenue Suite CSacramento CA, 95826
