Precision Garage Door of Riverside & San Bernardino County
Has Received 183 Reviews
Average Rating: 4.64
Garage Door Repair
Indio, CA
I was very pleased with Mark Voight. He was very professional. smart and very competent. I would use him again if i had another garage door problem.
Robert Hersh
Response:
Robert, thank you for taking the time to write a review. We are glad to know you are pleased with Mark and his work.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
MIRA LOMA, CA
I called to get an estimate on a door repair, since this company had installed an opener some 7 years ago. Repairman arrived within time frame. This was around 6-20 or 21. Man sent out , Jimmy Love, seemed more interested in selling a door than determining how to fix the door so the opener worked properly. I picked out "stock" items, so there were no additional fees or additional wait time. I asked and was told several times that all items I chose were "in stock" items in their local warehouse. Simple windows across top of door, stock color, and one of the stock raised panels on the door. I was told door should be installed on 2 or 3 days. 2 hours later I get a call from their office, only to find out my door was entirely " a special order door" since it was 15' wide instead of the more common 16 foot wide. I really found it amazing that original repair/salesman was not aware that my choice was a special order door. No attempt was made to repair the broken track on one side. It took only a few seconds to put cable back on spool, since I could not operate the electric door opener and would have to do so until new door arrived. I agreed, since the original estimate was 2-3 days. The return call about the 2-3 week wait time arrived on Sat. Different repairman came on Sunday. He actually made an attempt to make the door track repair. In the process, it appears my door was bent out of shape where the door closer attached to the door. It was bent so bad, that the opener would now not close the door at all. I'm almost 70 years old, and I now have to open and close door manually until new door arrives. It appears that the door close may have to be lowered somewhat so that the closer arm will push the door closed instead of down. Bracket bent framework of door, and top of door has crack that goes from the front to the back of the door.
dave chambers
Response:
Dave, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience. I understand had damaged to the sections and it needed to be replaced. Your door is a brown 15x7 door and I'm sorry that door is not a stock item. The technician made a mistake. The owner of the location would like to offer you a full refund if you do not want to wait for the door. At Precision Door Service we strive for 100% customer satisfaction, if you are not fully satisfied please contact the office for a full refund.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Repair
Riverside, CA
I would like to tell management that when you hired Jose, you scored big time!! His experience and helpful suggestions were right on. I am very pleased. Thank you Team Precision !!!!!!!!!!!!!!!!!!!
Craig Dales
Response:
We are very proud of Jose as well! Thank you for your kind words...and your business!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Cables
With 109,019 Reviews
For this location's local site visit:
This location is owned and operated by:
Kevin Spratt
Precision Door Service
6236 River Crest Dr, Ste GRiverside CA, 92507 License: 809067
