PRECISION GARAGE DOOR SERVICE OF EAST BAY

The technician Travis was very nice and informative. The experience was good. I will recommend him to my neighbors also will use him again.

Tony Danai

The folks from Precision Door were extremely prompt and professional, even though I decided not to pursue my keypad project. I left a message on their website on Sunday afternoon and with a few follow-ups, got a technician to visit and make an assessment on Monday afternoon. Turns out my garage door motors are too old for adding a keypad on the outside of the garage, and I didn't want to spend the money on new motors. The technician agreed and didn't try to sell me something over the top.

Eric Ryan

Patrick was my technician who was Awesome! He was very knowledgeable and explained what my issue was and how to resolve it. He was able to get me garage door operating again in short order. Great service by a great guy.

Charlie Neary

I am very disappointed with my experience dealing with your company. During web chat I described my issues and asked a quotation. You told me replace an Lyft Mastet 8160 etc will cost around 700 dollars. Then I set up an appointment. When your service man comes he told me everything was wrong to fix them and gave me an estimate of 3100 and 3700 dollars. This is absurd. Now I was still charged with 69.95 dollars. Actually I have coupon of half off the visitation. Now I paid another company to fix the problem at much less cost.

Simon Weng

Hi Simon, Thank you for taking the time to talk with us. We apologize for the bad experience with us and want to make things right for you. I am happy that we were able to improve your customer experience, and we have processed a courtesy rebate of $69.95. we like to have happy customers. Your business is highly valued, and we look forward to service your door in the future. Thank you Param

The Precision Team

I very much appreciate your repair guy being able to come out same day and he was very nice and knew what he was doing. I take responsibility for authorizing the repairs, but I handle purchasing and payables for a $1 billion business. I know about contracts and pricing and keeping customers happy. I also do most of my own repairs on my house and cars. I could have done this repair had I the time. I just needed my garage door to open and didn't have the time to go to Home Depot and work on it during the week. Charging nearly $600 before taxes for 2 torsion springs is just obscene and is price gouging in my opinion. Unless there's something I don't know, 2 springs at Home Depot are about $100. So are your springs significantly more expensive/better than what Home Depot sells? Your guy spent about 90 minutes to 2 hours at my house. Since you don't charge hourly, I don't know what you charge, but even a high end auto mechanic only charges about $175 an hour. So that would be $350 in labor and $100 in parts, so $450 at most. $600 is just taking advantage of a customer that needs to get their garage door open and in my humble opinion, it is no way to run a business.

Dan Parnas

Sheridan displayed a high level of professionalism, friendliness, and delivered outstanding service. On Sunday morning, our garage door malfunctioned, and he efficiently assessed the issue, successfully repairing it within just two hours. I would highly recommend him.

Naresh C

We had two garage door failures at rental property in two weeks, one requiring repairs and the other a complete replacement. Precision handled both very professionally, timely, and interacted with tenants very well.

Ralph Hughes

Your prices are ENTIRELY TOO HIGH, ENTIRELY TOO HIGH!!!!!! IT is RIDICULOUS what I paid for. Replacing 2 springs and making a minor correction. I will NOT be using your company EVER AGAIN, I feel like you just RIPPED ME OFF. I paid 1800.00 dollars for this job. NEVER AGAIN, and I will be PASSING this information along to EVERYONE I know!!!!

Doreatha Coleman

Carlos Yow was my technician for today’s appointment. He was extremely patient, informative, knowledgeable and compassionate. Should I need future maintenance on my garage, I plan to wait for availability because of his high level of professionalism. Precision is fortunate to have Carlos on its staff. I highly recommend Carlos to anyone customer reading his review. Dr. Peggy Monroe

Leonard Monroe

Jose was very good! He fixed the door and showed us how to oil it once a year to keep it running smoothly. He was friendly, polite and informative. He did the job fast and we got on with our day. Good job!

Amy Fields

I choose Precision because they are very reliable and get the job done professionally. They called earlier in their appointment window to tell me they were running late and gave me a new arrival time. Mario and Ian arrived, assessed the situation and gave me a quote to replace my unit. They stayed until 8:30 at night to complete the work. Extremely happy with their work.

Andrew Black

Antonio M did a fantastic job repairing my garage door! He arrived on time, expertly described the repairs he'd be doing and got to work efficiently. After he was finished he explained how the door system worked, patiently and expertly went through how to program my phone to operate the system and tested everything to make sure it worked. Antonio was thorough, patient and is clearly an expert at his job!

Lynne H

Good service, technician arrived on time and very friendly throughout the process, highly recommended.

Luis Cespedes

Excellent customer service, the representative called me before time and was there early. He was friendly he was professional, and he was quick a great experience. Thank you so much.

Darnell Rowllins

Wonderful service and technician

Sheryl Wendland

Travis and his training assistant did a great job. Very thorough and kept me informed along the pricing process as well as the installation and operational details. Once again Precisions did a great job. This is second time I have used precision. Both 5 star. My daughter uses Orecision in Ohio and raves about the services there.

Michelle Ingram

Travis Behn and a trainee installed a new garage door opener and other needed equipment so that our door now opens everytime and is so quiet. We are very pleased with Travis's work. He arrived on time and was very detailed in his assessment and our options. We decided to go with the top of the line recommendation. We were overdue for this upgrade. Thank you so much for giving us excellent service.

Pamela Miller-lewis

Good service, prompt completion within promised time.

Ernesto Villasper

I noticed a sticker in our garage with the Precision number on it. I appreciate the fact that they could come out the same day I called. The guys who came out were very nice, very pleasant, and obviously knew exactly what they were doing. Much appreciated.

Richard( deceased) Cam Donald

From initial contact through completion of service, all staff contacts were wonderful! Initial contact until completion of all services was all done in lass than 24 hours, over a holiday weekend at that! Their 24 hour service is really what lead me to them because of the holiday and I'm so happy I called these guys! Our technician, James, was punctual and friendly. Not only did he complete the needed service but he went above and beyond to ensure the issue doesn't happen again, at least the parts that were in his control. He tested everything and even greased it all up to keep the noise levels down. Honestly, the garage was probably waking the neighbors and now I can't even hear it from inside anymore. I'd absolutely recommend James and the team. Although I hope not to need service again, now that it's resolved, but should I need something else, I'll absolutely reach back out.

Sarah H

I had a broken garage door spring. I called Precision at 10 am on Saturday and Paul Brinkman showed up at about 2:30 pm. He was very knowledgeable, courteous and professional; he slowly and clearly explained the function of each part of the garage door, suggested various levels of options for fixing the problem and a best way to do it for a long run, no pressure. I ended up replacing the springs, ball bearings, pulling and cables. I am very happy with the result, except the final price is much higher than I originally planed to spend.

Teh Hsu

Quick, responsive, professional service. Fair price.

Todd Miller

Carlos was just phenomenal, diagnosed multiple trouble spots, hinges, spring. Most importantly, not pushing to add additional repairs, just what necessary. All the while, very patient and diligently worked through all. Garage door has never worked this well!!

Carl Davis

Prompt service and clear explanation of issues found and service performed.

Bruce L

I’ve been an old customer and I trust the company to do the job. Customer service was good. The tech that came was nice and did a good job too.

Carmencita Amos

Our installer arrived ahead of schedule and worked his bu** off in our very hot garage! He didn't leave until he was satisfied the job was done to perfection! I would definitely recommend this company for any and all garage door work!

Linda Hall

To simply put the Garage door back on track and align my tension cord cause it came undone on one side was gunna be almost 400! That’s without any new parts lol. If I wanted new parts the price went up to 560, 730, and 1040$ and that’s just for new wheels and two new cords with rollers for the cord. lol can get a brand new door opener with installation for less than that!

Raymond Balli

Hi Mr. Balli, We are very sorry for your terrible experience and want to make it right for you. Including a courtesy rebate and understanding what happened. If easier, you can call us at 510-785-9195 and ask for General Manger, Freddy Should take just a few minutes to try to make things right. We want you to be happy and want to make things right for you. Thank you for your consideration.

The Precision Team

Paul Brinkman of Precision Garage Door came promptly, diagnosed the problem, recommended preventive measures to avoid future problems, and completed the job well. I highly recommend Precision Garage Door.

Hazel Clendening

fast courteous reliable honest

Manuel Sison

Quick response and great service.

Victor Piotrowski