PRECISION GARAGE DOOR SERVICE OF NORTHWEST ARKANSAS

Chris and his 2 member team took down our old garage door and installed a new door. Great job, friendly, and very efficient! Good team!

Terry Wallace

Dakota Phillips did a great job with installation and explained everything great! Even helped me set up my phone app???? highly recommend!!

Jim Yarbrough

Very professional thank you, Cade!

Donald Scherz

Drew Bates was an excellent technician. He called on his way and arrived early. He quickly diagnosed my problem with my garage door and explained what he would do to fix it. He answered all my questions and showed me the cost for the work before he started. I was impressed with his skill and knowledge. He was very courteous and efficient. Everything he needed was already in his truck. Based on my experience with Drew Bates and the quick response from Precision (on a Saturday), I will now call on Precision for any future garage door work. Thank you for responding so quickly and restoring use of my garage door.

Inza Fort

Great service Highly recommended

Gene Nikstad

The technician Dustin was very nice and knowledgeable. Did a great job. I have had work done in previous years from another company but for now on it will be Precision Door service of northwest Arkansas. Thank you guys.

Robert Robertson

Out technician, Drew Bates was terrific. He called ahead of the scheduled time, arrive a few minutes early (unheard of these days from servicemen) and was most knowledgeable. In top of these attributes, he was courteous, efficient and had a good sense of humor. We could not have asked for better service.

Jake Maas

Was scheduled the same day I contacted them. Friendly and professional, answered any questions I had and got our door issue resolved.

Michele George

Cade did a great job. Gave my mom all the information upfront and did exactly what he said he would do. Will definitely use him again.

Kevin Dixon

Cade MERCELL did an outstanding job! He showed up on-time, performed outstanding work, and charged me a fair price! I recommend Precision Garage Door to do any type of work on overhead doors!!

Dean Eisma

From start to finish, Precision was thoroughly professional, accommodating, courteous, and personable!

Dan B.

I basically chose Precision because they could come out first thing the next morning. I had also seen their commercials they came to mind right away. I had come home at 5 to find my garage door with a broken spring and I could not lift by myself. Called a couple door company's and Precision could come out between 8 and 12 the next day. Thankfully they came out at 8 and by 9 were done, replacing 2 springs and a bearing.

Tim Garton

Technician Drew Bates arrived early at my home in Poteau Ok to repair 2 garage doors. He conducted a damage assessment and was very helpful with His assessments. He explained time involved to complete repairs and clearly identified the costs for all repairs. He was very professional. I would highly recommend him to any customer. He is the Technician I will contact for future garage door issues. Regards,

Andy Reeves

EXCELLENT SERVICE ????????

Danny Dang

Because they are fast , friendly, sure funny , great work. Also love your commercials. We all stood around and says, “ Wait, Wait, yep”

Rick Bough

Was very courteous and informative. Didn’t receive an invoice via email. Still need this for my records.

Loretta Ramsey

Chris Wickham showed up early and installed the new garage door in a timely manner. He was friendly, professional and explained everything I needed to know. He made sure all my questions were answered before he left. I highly recommend him for your garage door needs.

Dave Tolman

Acoya and Precision Door did a great job rebuilding my garage door an installing a new opener! Thank you! Tom G

Tom Gardner

My old garage door opener stopped working and I called Precision as they had done good work for me before. Justin the installer arrived in just a few hours and installed a new and better opener in a couple of hours. The company and Justin were both prompt and professional. Very pleased!

James Horning

Showed up and installed what I wanted. A+

Jason Winchester

Bid was 3-4 times higher than all other bids. Was more interested in selling new and was not very knowledgeable about repair work needed. I went with Stable Door

Stephen Sherer

Thank you for your review. In reviewing the pictures of your door, and the safety inspection our technician performed while on sight, it appears your door was badly damaged. While other companies may be willing to offer temporary solutions our technicians are trained and certified to offer long-term solutions that are safe and reliable for years to come. While I am sorry we could not offer you a solution that you were satisfied with the damage to your door is a safety concern and not something we would encourage our technicians to apply a temporary fix on. Thank you again for your review.

The Precision Team

Called for a quote on replacement or repairs on our garage door. The technician responded in a timely manner and gave us a thorough description of what could be done. We decided on repairs and they were taken care of quickly and professionally. Very happy with the results.

Margaret And Tom Counley

Andrew Sexton deserves a big raise in pay. What a PROFESSIONAL. HE NEEDS TO BE A BRANCH Manager or Regional Manager.

Donnie Wattinger

Amazing service! The local team did a great job. They came out quickly, found something that fit our needs IN STOCK! And we lucked out into a same day install. Our hero’s!

Kassondra Butler

The service was fantastic, and the technician was friendly, professional, and did great, quick work. The parts price seemed excessive in almost every case ($30 each for rollers?), so I had to pass on a lot of the recommendations, unfortunately. The technician did a great job of explaining the need for the replacement parts, and about how the quality was better than available retail options. Unfortunately, almost every part quoted was 3-4x the prices I was able to find online (10x on the rollers), and at least 2x prices I'd noted from local hardware stores prior to calling for a technician. Even if the quality is somehow substantially better, I just can't process these drastic price differences. I don't know garage doors, so maybe I don't have good perspective, but it seems like there's a price point between the quote and the online retail prices that still turns a profit and garners more business without customers feeling like they're being taken to the cleaners. That said, I think I would've still just given 5*s and written the high prices off as par for the course, but the "liability waiver" you're forced to sign - releasing Precision from any damage or injury that might occur from you buying ***anything less than all*** of the overpriced recommended parts - sealed it for me. It's a dark pattern meant to make you feel guilt or fear to drive sales. It's this fear-based marketing that ensures I won't be doing business with Precision again. I'll look for someone local and non-chain. Too bad, as the service and technician seemed great. I just can't afford the premium and refuse to reward a company for passive-aggressively trying to drive sales by preying on folks' fears. Improve your prices and cut out the "liability waiver", please. 5* technician + 2* prices = 3*s overall.

Justen Graves

Thank you for your review. We need feedback like this from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal of 100% Customer Satisfaction. I am happy to hear you were satisfied with the friendliness and professionalism of our technician. I realize that our competitors may quote a lesser price over the phone or online and that you may be able to purchase parts on your own for less. If you look further than just the price, you will probably find that all things are not equal. Most of our repairs come with a full 5 year warranty. Our competitors offer a 1-3 year warranty because of the parts they use. The biggest difference in price however, is not related to that. One of our Largest expenses is related to insurance. Workers Compensation is by far our largest expense and is required by the state. You would be amazed to hear about the many contractors that don't carry it due to the expense. If an accident were to occur at your home, the contractor can actually sue the homeowner. As far as our Liability Waiver, when we do our inspections we are looking for and making sure all parts are operating and functioning properly. We inspect all the parts that are worn or need to be replaced to our customers' attention for their safety. I hope this helps to better explain the difference in our pricing. That being said, we do strive for 100% Customer Satisfaction, Our goal is to ensure that you are a happy and satisfied customer. Please feel free to contact me to discuss this matter further.

The Precision Team

They did an awesome job!

Shalesah Sloan

I was having problems with my Liftmaster garage door opener not working properly. The dealer locator on the Liftmaster website referred me to Precision Overhead Garage Door Service in NW Arkansas. They were able to send a technician later that day, and Drew arrived as scheduled. After a thorough analysis of my garage door situation, he presented options of repair vs. replace the opener. I opted to purchase a Liftmaster smart garage door opener as a nice upgrade, and Drew installed it promptly. He also discussed other improvements - new rollers, cables, and bracket - and this combined with the new opener made my garage door opening/closing much quieter. He walked me through the My Q App setup on my iPhone so that I can control the garage door from anywhere. I was very pleased with the prompt scheduling by the office and the professionalism by Drew and will use Precision for any future garage door needs.

David Ginn

Great gentlemen performing their duties and listening to old folks story telling in the process. Thank you gentlemen!

Morris Tignor

I'm very pleased with the work that Precision Door did for me today. They came the same day I called and made the necessary repairs. The technician was professional very nice I would recommend them if you need work on your garage doors.

Bertha Bearden

Everyone from the phone call to the onsite technician was extremely professional! Our technician was so friendly and knowledgeable! He took care of our issue in a timely manner. I would recommend Precision to everyone!

Sandy Cremente