Precision Garage Door of Northwest Arkansas
Has Received 28 Reviews in:
Van Buren
Average Rating: 4.64
Garage Door Opener Install
Van Buren, AR
Everything went as expected. The tech was courteous, expeditious, and efficient.
Peter Van Lancker
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Opener Repair
Van Buren, AR
Great service, issue resolved quickly and Matt was very helpful and answered all of my questions
Penny Kielty
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Van Buren, AR
Called to get an appointment. The female that answered was not quite rude but not friendly or professional either. I finally got an appointment date a few weeks out. I would have rated her a 1. On the appointment day, Matt called when he was on his way, fixed the problem and also helped with an issue involving the push button opener on the outside. Matt was friendly, professional got the problems fixed quickly and had a very positive attitude. I would give Matt a 5.... that's why the overall rating of a 3.... please tell Matt, I appreciate his help and attitude
Sheri
Response:
I greatly appreciate your feedback, both, acknowledging you were pleased with the services provided by our Technician, Matt and that you were not pleased with your experience on the phone. We strive for 100% customer satisfaction and that begins with our first contact through completion of the job. We expect our customers to always receive friendly, professional and courteous service. This will be addressed and used as a learning opportunity for our Customer Care team. Thanks again for the feedback on your experience and if you need any further assistance, please don’t hesitate to reach out to us.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Van Buren, AR
Excellent service!!!????
Denise Coleman
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Van Buren, AR
Was very courteous and informative. Didn’t receive an invoice via email. Still need this for my records.
Loretta Ramsey
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Van Buren, AR
Precision Door Service stood by the installation and replaced a bad opener without questions.
Mark Bartlett
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Van Buren, AR
drew came out and explained all that had to be done and the cost, he was very professional in his work will be sure to use them again ... thank you so much for a great job.
Daniel Lobue
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Van Buren, AR
Was very impressed with Dustin. He was very nice, friendly and informative. I felt very comfortable with him. I appreciate all the information and help. I will definitely recommend Precision to everyone. Thank you!
Becky Taylor
Service Provided:
Garage Door Opener Repair
Product:
Install Garage Doors
Van Buren, AR
Very efficient and explained ever detail about what was needed and how it would be fixed
Sue Thompson
Service Provided:
Install Garage Doors
Product:
Garage Doors
Install Garage Doors
Van Buren, AR
Did a great job in a great and timely manner!! And from the estament to the techs installing was awesome and friendly!! Done a great job!!
Carrie Woodard
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Van Buren, AR
Justin was great! He is very knowledgeable and friendly. He took the time to explain things in plain language that made it easy to understand what he was doing.
Kevin Rotert
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Van Buren, AR
Please forward some warranty paperwork on new door installed today.
Bill Richardson
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Van Buren, AR
Arrived timely, courteous, explained door problems good, concise and to the point and friendly.
Kevin Sharum
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Install Garage Doors
Van Buren, AR
The team at Precision was very helpful throughout the process. They were able to get the door sooner than we anticipated and Cory was very knowledgeable about installation and took care of all the little details to make the new door "fit" perfectly. Thank you!
Paul Lanning
Service Provided:
Install Garage Doors
Product:
Garage Doors
Install Garage Doors
Van Buren, AR
We are so impressed with the professionalism of each person we’ve dealt with. We were kept informed every step of the way. Everyone was so friendly and knowledgeable.
Judy Hotinger
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Van Buren, AR
Anthony came today to repair our garage door and I can highly recommend him. He was very congenial but professional and knew exactly what our problem was and how to fix it and he also pointed out other issues that would become a problem if not addressed. A very pleasant experience dealing with a very frustrating problem thanks to Anthony. You can’t go wrong with his service.
Sandy Franks
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Van Buren, AR
Arrived on time, was knowledgeable and fixed our garage door springs quickly. Very happy.
Opal Carr
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Van Buren, AR
Very professional and efficient
Thomas Maloney
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Opener Repair
Van Buren, AR
Service rep was the kindest guy. You made a great choice with him. He was knowledgeable and thorough as well. Thank you for taking care of the keypad issue.
Sherri Gauger
Response:
Thank you for the review Sherri! We take pride in providing the best customer service and I'm glad we did that for you. We appreciate your business, The Precision Family
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Van Buren, AR
Friendly and personable technician. Honest about the cost to replace and update an old door opener. Definitely recommend for any garage door service
Brian Taylor
Response:
Thank you for letting us service your needs and your recommendation.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Install Garage Doors
Van Buren, AR
A job well done, and I would be willing to tell any buddy about Precision Garage Door. The service is the best I have ever dill with. All your Technicians are professions, they know want there doing, The Door looks great, and the technicians did a great job, I'am well please with everything, and I will tell people about your services. Thank you
Ronald Palmer
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Van Buren, AR
Not happy at all was told $50 to come out and $60 for a spring so would be around $200 total bill was $400 will never use these folks again
Jinhui Feng
Response:
Mr. Keene - Thank you for taking the time to provide us with a review of our recent service. We aim to have fully satisfied customers and regret if we may have missed our mark. We appreciate our continued dialogue and trust the resolutions provided has been to your satisfaction. We also appreciate you taking the time to provide us with a 5-star review on Google. Thank you again for your business. We look forward to serving you again in the future, if needed.
The Precision Team
Comment:
I would like to redo this review after calling the help desk they replaced more than i knew. And worked with me on the final bill. I jumped the gun on the review and i apologize.
Jinhui Feng
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Van Buren, AR
Quality door openers, professional service, and timely responses! A top/notch company that I highly recommend! Thanks, Travis!
Anthony Correro
Response:
Thank you for the great review, Mr. Correro! We appreciate your business! Best regards, The Precision Family
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Van Buren, AR
very happy with the service.
James Dodd
Response:
Thank you for the great review, Mr. Dodd! We appreciate your business! Best regards, The Precision Family
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Van Buren, AR
Every other garage repair company charges $250-$300 for spring replacement and you guys tried to charge $475 after I wait all morning for the guy to get here. 8am - 12pm was my appointment and he gets here barely by 12. I went with someone else.
Will Sitz
Response:
Will – Thank you for taking the time to provide us with a review. We aim to have fully satisfied customers and regret our price was outside of your expected budget for the repair. Our customers often share with us that they find additional value in the cost of our service because we arrive with fully stocked service vehicles, have the best trained staff, install the highest quality parts, and offer timely/efficient repairs with some of the longest warranties in the industry. We’ll make a note and be sure to look into refunding every penny you spent with us for our service call to your home. We appreciate the opportunity to earn your business and hope you may consider us again in the future if you may ever be in need of our service.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Van Buren, AR
Excellent response!! Your technician Steve was so on top of all my problems. He was one of the nicest repair people I’ve ever had in my house,He gave us a fair estimate & really liked that he could answer all my questions
Jewell Trent
Response:
We love to hear it Jewell! We will certainly pass along to Steve just how happy you were with your service. We appreciate your business! Respectfully,
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Van Buren, AR
Ron Johnson was on time and very helpful and got the job done.
Robert Doty
Response:
Thank you for the great review, Mr. Doty. We are pleased to hear Ron provided you with excellent service. We appreciate your business! Best regards, The Precision Family
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Install Garage Doors
Van Buren, AR
Just had my door installed by Dayton Thouvenell. He did an awesome job. He showed up alone. I was skeptical how one guy could install a 16' garage door all by himself. I was truly amazed at how he was able to do it. You could tell he had done quite a few. Everything works perfect and I could not be happier. Thanks again Dayton.
Ronnie Schildhauer
Response:
Thank you, Ronnie, for taking the time to write this positive review! We are delighted to hear that you value the efforts we have put toward creating an outstanding team of highly trained technicians. We will pass along the kind words to Dayton. We appreciate your business! Best regards, The Precision Family
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
With 110,511 Reviews
For this location's local site visit:
This location is owned and operated by:
Patrick Behrens
Precision Door Service of Northwest Arkansas
1907 Town W DriveRogers AR, 72756 License: #0365280618
