Precision Garage Door of Richmond
Has Received 2 Reviews in:
Disputanta
Average Rating: 5.00
Broken Garage Door Spring Repair
Disputanta, VA
I would like to say that I am very pleased with the service technician who came out to replace my springs for my garage door. He was on time, as a matter of fact 15 minutes early. I appreciate that. He was very polite and well manner His name was Mr. Edward Finney. GREAT JOB! As for the receptionist who answer the phone to set up my appointment, It was quoted to me that the parts and labor for replacing the springs was a total of $165.00. I was mislead to believe that this is what I would have to pay TOTAL. I did not know that it would cost me $165.00 per spring. Her answer is very misleading and should be explain more thoroughly. AS of rating the service of Precision I would give it a 5 star. As for the information given to the customers, I would rate it a 2 star.
Winfred D. Baldwin
Response:
Thank you for providing your feedback. We are extremely pleased to know what a wonderful job Edward did for you, and we appreciate the fact that you took the time to share that with us. Regarding the pricing, we did review the phone call and the representative did say that it was $165 per spring. We did notice that she did not indicate that this was the only cost that would be incurred, but we do apologize that it was not followed up with a statement indicating that the technician would need to inspect the door in order to determine actual charges. We truly appreciate your business, and we will use your feedback to provide further guidance to our telephone representatives.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Disputanta, VA
I give precision 5 stars. The technician Greg was knowledgeable and just great. You can walk away with the feeling that he takes real pride in his job.
Ernest Graham
Response:
Ernest Graham, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Greg.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
With 103,112 Reviews
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This location is owned and operated by:
Scott Kale
Precision Door Service of Richmond
