PRECISION GARAGE DOOR SERVICE OF CASTROVILLE

Ordered door in May—-took over two months to arrive….neighbors ordered same door, got two different doors. HOA now wants my door changed to match their two doors…company is not accepting any of their errors. Interesting phone conversations without admitting fault of company…

Andrew Vandewalle

Dear Mr Vandewalle, We appreciate you taking the time to share your feedback, although we must express our disappointment in your characterization of our services. When a door is ordered we create the order to match exactly what the invoice states is ordered and signed off on by our customers prior to ordering. This is exactly what happened in this case as well, we placed the order exactly as you specified. First off regarding the delivery of your door. When you ordered your door you were told that production on special order doors takes 4-6 weeks. We also gave you an ETA for your door to arrive and it arrived 6 weeks from the date it was ordered. Regarding the mix-up with your neighbors' orders, we regret any confusion and understand the inconvenience caused by the situation. Your neighbors doors however, were ordered two months after yours and they arrived faster as they were not special order doors. They also match each other and were both approved by your HOA in Aug. of 2023. As for your HOA's request to change your door to match your neighbors', we sympathize with your predicament. We are more than willing to work with you to find a satisfactory solution that meets both your needs and your HOA's requirements. However as the fault is not on our end we will not provide this door free of charge. Concerning your perception of our phone conversations, we take your comments seriously. Our team is trained to provide transparent and honest communication which we did, but you were unwilling to acknowledge that you ordered the wrong door. If there were any misunderstandings or lapses in communication they are not on our end, you received and signed the contract approving the door that you ordered.

The Precision Team

Your salesman told my neighbors they were getting the same door as mine—-it was their (your employees) error. They even called back after the mistake was discovered.

Andrew Vandewalle

Your salesman told my neighbors they were getting the same door as mine—-it was their (your employees) error. They even called back after the mistake was discovered.

Andrew Vandewalle

Wesley was perfect. He came out, greeted me and proceeded to check the door. He figured out what was wrong, gave us a price and we told him to do it. About an hour later the door was fixed, we wrote him a check, and now we are happier than hell. Thanks for having the perfect team.

Henry Schmidt

Hey Henry! Thanks so much for that awesome review! We love to hear when our customers are so satisfied! We will pass on the gratitude to Wes. Thank you for choosing Precision Overhead we look forward to working with you in the future should the need arise!

The Precision Team

Outstanding work

Michael Keefer

Michael, no need to say more! Thank you for that outstanding review of our service! Thank you for Choosing Precision Door!

The Precision Team

Patrick Mulholland was very patient and professional. He took his time in explaining the needs and wants that we asked. We went from needing a cable changed to getting two whole new doors. We are so appreciative for Patrick and Precision!! Can’t wait to see the finished product!!

Keala Alo

Yes, they say patience is a virtue. Our techs are dedicated to your happiness with all the levels of service we provide, big job or small. We appreciate your praises!

The Precision Team

Great service and technician. Nur went beyond the call of duty. Thanks.

Kevin Christian

Thank you Kevin for taking a minute to comment on how we shine. We appreciate it!

The Precision Team

They did a great job. Technicians were personable and professional. Everything was explained to our satisfaction and understanding. They will be our "go to" for future needs.

Calvin Allen

Dan and Andy were awesome! Couldn't ask for better service and communication. Had our garage door repaired quickly and correctly.

Patrick Cleary

Wayland did a great job and was very fast. It was obvious he was experienced and explained things as he went. He also offered valuable suggestions on issues that can arise with doors and how to keep them operating properly. Very polite and cleaned up after the job was finished. Very pleased with his professionalism and speed he accomplished the job. Doors work much better than before the spring broke. Happy customer. Recommend Precision.

Robert Lee

I have used Precision on numerous occasions, and have always been fortunate to have Jason Dawson as my Technician. On the most recent visit this past Tuesday (October 1, 2019), I needed a new garage door opener. As always, Jason was friendly, knowledgeable, and professional. . . . going out of his way to explain to me everything that he had done, and how to work the new opener. If there was a higher rating than 5 Stars, then that is what I would rate Jason Dawson's service as a Precision Technician.

Lynette Hagle

I was very pleased with whole experience of doing business with Precision Door. The ease of setting up the appointment through their Web site was great. The Technician,Jason Dawson was knowlegible and efficient. He explained different solutions and other available options.

William Sinclair

Professional, polite, on time. What more can you ask for.

Darrel Brady

This is a first class operation. Went on Home Advisor on a holiday weekend, got an immediate response from a rep at Precision Door Service who set me up for an appointment that fit my schedule. Got an email to confirm appointment and the name of the tech that would fix my problem. Monty contacted me enroute and arrived on time. Monty fixed the problem and educated me on the operation and maintenance of the door. Thanks Precision Door Service.

J.D. Leppert

Patrick was a great technician who gave me a quote and was fast and did not cut any corners. He had us back up and running in just a few hours of work.

Shawn Robson

I called Precision and a technician was on site in under 2 hours. The tech was friendly, helpful and diagnosed and fixed the problem quickly. I definitely recommend Precision for garage door service.

Chris Blakemore

Job well done. Monty made some adjustments and installed new rollers. He was efficient and effective.

Travis

I just want to say that your two representatives that showed up (Chris & Jason) were so friendly and helpful. I really enjoyed their visit. I believe my son will be buying a garage door thru you guys. Thank You

Gilbert Villarreal

I must say that in the beginning i thought Precision may be a little expensive. None the less Mark identified the problem with the old opener and explained to me in detail what the issue was. As he installed the new one my spouse and i were extremely satisfied to see the new one installed. Much very quiet, Wi-Fi programmed, extra wireless remotes that will accommodate a 3 car garage, extra lighting and installing the key pad as well. I would recommend this service and quality products to anyone that is willing pay for it. Mark and i even laugh as we were talking about some old movies stated in his Bio. We are a satisfied customer and honesty and professionalism goes a long way.

Robert Bruce

5 stars for sure. Very proffessional and knowledgeable. Took down old opener and installed new one in record time. Thank you, Jason!

Sherrill N

Sherrill N, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Jason and his work.

The Precision Team

Great professional service and tips on maintenance to prevent future problems.

Guillermo Gallegos

Guillermo Gallegos, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Great service. Representative was very knowledgeable and outlined potential problem areas to watch out for in the near term.

Robert Mattice

Robert Mattice, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one. 

The Precision Team

Monty did an awesome job installing my garage door today. He was prompt, courteous and very professional. He walked me through the entire process from beginning to end. What a Great asset he is to the company.

Glover Harris

Glover Harris, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Monty and his work.

The Precision Team

Ivan came to my house diagnosed the problem, gave me a fair price and proceeded to work his magic! He was fast and knowledgeable of his of the work being performed. He explained the whole process was very courteous and even lubed my door rollers when he was done!!! Highly recommend Precision and Ivan!!!!!!

Jeffrey Jones

Jeffrey Jones, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Ivan.

The Precision Team

When our home was hit by hail, I called several garage door companies, asking them to come to our home to provide an estimate. Precision Doors was the ONLY company who agreed to come to our home. The initial visit was prompt, friendly and informative. When we scheduled the installation, I was pleasantly surprised by the email advising me of the name of my technician and a picture - I LOVE their concern for safety! Larry arrived on time, explained what he was going to do, and did a fantastic job! The doors look amazing, the service was amazing - we are completely satisfied and would recommend Precision Doors to anyone needing their services!!

Marisa Derby

Marisa Derby, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.

The Precision Team

Technician was professional, knowledgeable, courteous, and offered helpful hints.

George Horvath

George Horvath, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

My family was very happy Job well done

David Delossantos

David Delossantos, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Technician was very knowledgeable and prompt!

Diane Trammell

Diane Trammell, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Damian Siskind is very knowledgeable and a true professional. Extremely satisfied with his job performance.

Roger Cruz

Roger Cruz, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Damian.

The Precision Team

I was very impressed with the initial set up and Precision's professionalism. Because my college son was meeting the technician, I appreciated the pictures and the information about badges and marked vehicles, etc. However, I was disappointed in the fact that the price for the service did not fall in the range I was initially quoted, and I never really received a precise reason why this misalignment occurred. I shopped around and chose Precision in large part because of the competitive pricing; however, in the end, the price was the same or higher than competitors and I feel I was misled.

Debbie Rosenbaum

Debbie Rosenbaum, Thank you for taking the time to respond to our request for a review. . Our technicians perform a 25-Point Safety inspection on every garage door. Then we provide our customers with repairs to all items that fail our inspection for a permanent repair to your garage door. With these recommendation we provide the best warranties in the business. Your door required more than just the minimum fix and we showed your son the issue with your rollers. We apologize if there was any misunderstanding. Thank you for your business.

The Precision Team

Jason was great.

Rick Murphy

Rick Murphy, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Jason.

The Precision Team