Precision Garage Door of Rochester

Has Received 1 Review in:

Naples

Average Rating: 2.00


Garage Door Repair

10/25/2016

Naples, NY

Review:

Precision Door did a nice job of fixing my problem, The door works better than when it was installed 17 years ago. Two issues I have was the price and the quote. I was quoted $170 and accepted as I needed the door repaired. After I received my receipt (next day) I learned that the quote did not include tax. Generally when someone is quoting a job such as car repairs, it includes parts labor and taxes and provides an itemized document.. The total time for repairs was less than 30 minutes. And included a small cable and two bolts. I guess I would have to think twice before calling Precison again. .

Michael Boggs


Response:

Michael - Thank you for your previous message.We have reviewed your job with our Technician Dave Ackley who performed the work at your home.He did confirm that he did verbally give you a round number quote for your repair cost, and that he then also did show you on his tablet all of your repair options, parts, and prices.He did also confirm that he pointed out each repair option with the subtotal and New York State sales tax.Our invoice is itemized, as you can see below. As well as the original copy you did receive on Saturday the 22nd.You then accepted the work order agreement to be completed, and did sign our work order in agreement to have Dave complete the work.Since you have sent your complaint and feel there was a discrepancy we have refunded the total amount of $183.60 to your Visa card.We do apologize for any confusion or discrepancy on our part.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Our Average Rating

With 29839 Reviews

  • 5 Star (95.5%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Locations

Eastside - Rochester (585) 730-6908 399 Reviews
Genesee County (585) 708-7778 5 Reviews
Livingston County (585) 243-8240 19 Reviews
Monroe County (585) 286-3607
Ontario (315) 226-7777 59 Reviews
Wayne County (315) 226-7575 36 Reviews
Westside - Rochester (585) 286-3599 49 Reviews
Wyoming County (585) 457-5564
Yates County (585) 708-7990

Precision Door Service

For this location's local site visit:

This location is owned and operated by:
Ron Kull

Precision Door Service

650 Mile Crossing Blvd, Suite 2
Rochester NY, 14624
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