Precision Garage Door of Rochester

Has Received 1 Review in:

Ionia

Average Rating: 5.00


Garage Door Opener Repair

12/15/2016

Ionia, NY

Review:

There are some real issues with quoting as the technician stated to my wife it would cost $200 to install our previously purchased Chamberlain unit or $300 to install a Lift Master unit supplied by Precision Door. This is totally different from the estimate I received in writing which states $324 to install our pre-puchased Chamberlain or $460 to install their Lift Master. So, what is the price??? This is the second time we've had them out here in the past month and he didn't address the issue at hand the first time! It seems like he only wanted to sell us new and his stuff! He said our existing lift has a burnt out motor but then stated something about moving the rail from the center of the door to the side. These have been installed for the past 15 years and worked fine up until now, and I know the motor works as I've seen it work up and down repeatedly but you need to hold the button in order to do this. I'm really disappointed with the customer service as they didn't fix the real issue the first time and the second time they said our motor was burned out and the track was off, but the motor runs along the track perfectly fine when the door's not connected! It's when the door is connected that it tends to bind up and doesn't function! So, would you like to send another guy out to look at it? I'm willing to give you one more shot at it as I've already paid for a service call and still haven't gotten my money's worth!

Jim Coler


Response:

Jim - Thanks for your review and for sharing your frustrations. We apologize for any confusion and appreciate your patience while we remedy your concerns. We appreciate your business.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Our Average Rating

With 25939 Reviews

  • 5 Star (95.4%)
  • 4 Star (2.2%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

Locations

Eastside - Rochester (585) 730-6908 333 Reviews
Genesee County (585) 708-7778 5 Reviews
Livingston County (585) 243-8240 17 Reviews
Monroe County (585) 286-3607
Ontario (315) 226-7777 55 Reviews
Wayne County (315) 226-7575 28 Reviews
Westside - Rochester (585) 286-3599 44 Reviews
Wyoming County (585) 457-5564
Yates County (585) 708-7990

Precision Door Service

For this location's local site visit:

This location is owned and operated by:
Ron Kull

Precision Door Service

650 Mile Crossing Blvd, Suite 2
Rochester NY, 14624
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