PRECISION GARAGE DOOR SERVICE OF TONAWANDA AREA

I wish I would go with someone different. Take your business to a better local companies who stand behind their words. Terrible customer service. Placed order in August 8th, showing on invoice lead time 4-6 weeks, after making payment they tell me the door will come in 12 weeks. After contacting them in beginning of November they told me end of November. They have been playing this game and now last day of November, and the door is not installed the call me and saying mid December. What a company i wish I will place zero stars for the kind of service. There are many garage door companies and they will be happy to take her business. Not like those big franchise companies they just want your money but all you get just promises.

Juliya

Phil came out to give us an estimate and repaired a spring long enough for Precision to install the new door. He was personable and gave us all options. Mike, the installer was very knowledgeable and reviewed everything with us and we feel very confident. We chose Precision for two reasons. We saw the coupon in our mailer and a friend also had their door replaced and are happy!

Marlyne

Technician was very knowledgeable,friendly and went above and beyond during installation

Daniel Parris

I think as a whole I am very pleased with the new door that was installed. The technician was courteous and professional. I was unhappy that someone was smoking in my garage and there were cigarette butts left in driveway. Not a big deal but unprofessional. I also thought they could have swept up a little but area was cleaned up. My biggest issue was that they reused the wiring from my original opener they was 20+ years old. Would have expected those to be replaced since I was paying for it. Lastly… I will call service but the chain on opener seems to be loosening. It is getting louder than after it was installed.

FRED HASSEN

The tec showed up went to work and was finished in 4 hours. The work area was cleaned up and I cannot be happier with the installation! Will definitely be recommending him and your company!

Dennis Kluge

Great, quick service. The team seems very knowledgeable. They are trying to make things easier for me as a person and as a business.

East Pier Marina

Excellent service, professionally done.

Jim Illuzzi

Nick was friendly, professional, and answered all of our questions. We could not ask for better service. Thank you again!

Alison Palumbo

Travis was very professional, gave me a short tutorial on maintenance of my garage door, and cleaned up all messes, and took away. It was a pleasure doing business with the Percision people in West Seneca, NY!

Thomas Mohring

Great experience Michael P did a great job was there early and got done fast door is perfect they did a great job

Jonathan Insinna

Very quick and professional service. Everything was explained along with various options. Would highly recommend this firm to my friends and relatives.

Bonnie Brown

Always professional, reasonable & prompt!

JoAnne Skorka

Our tech Eric Bruton was awesome. Gave us all the options and helped us make the best decision for us.

Michelle Coates

They work great

Kumar Mainali

Thank you very much! I called Precision due to the fact they were well reviewed online. A gentleman stopped buy w/in the hour to give an estimate and he was able to explain everything to me, and I got a new garage door opener 3 days later. I also was able to get a package deal, a discount off my opener, and the assurance I have some of the best equipment out there that will last for many years. I calculated the cost of what I saved in the long run $1300! I'll take that. The man was very nice, didn't pressure me to buy anything, explained the cost differences, and even adjusted his installation because the previous opener was installed incorrectly. The new opener is insanely nice and I am very happy with it. He saved me so much money and the disaster of the old opener failing and trapping my car inside. Thank you very much!

Donna Wood

Your price beat both Overhead Door & Adams.

Art Brach

technican was very good and polite. he explained everything and offer 3 options. he did not leave a mess like some others.If I know anybody that need work done I would highly recommend your company and this technican. Super job done and well pleased.

Richard Riley

We came home from a bike ride, amongst this terrible pandemic, and the cables snapped on both sides of our garage door! We called Precision and they were here on the job within 24 hours! Eric was professional, knew to use social distancing, and did a fantastic job! Thank you so much for the quick, great, job!! We really appreciated it!!

Michael &Tracey Kujawa

Personable technician. Explanation of problem with options for repair. Timely and efficient. Would call again if needed.

Darlene Coats

Our door died late at night. I called Precision at 10 to 7 AM. They answered the phone!! By 10 AM our door was fixed and I made my 11 AM appt. The technician was professional and informative about the repair and Precision. We knew we were going to replace our door and opener. When they said they would apply the repair cost towards the purchase, the decision was easy. We bought an insulated door and opener and are impressed with the door's thermal quality and the quietness of the opener. We are really impressed with this company and it's culture.

David Feickert

Been with you guys for years. Thought your service tech did a great job.

Michael Burke

I looked at your customer reviews and that is what made me decide to try your company. I must say that the tech Bob was very easy to work with and had great patience with me. Completely mannerly and took time with explaining all areas. I must also add that the person on the phone I first connected with was very courteous. I would recommend your company to both friends and family.

Wendy Frank-Keudel

Very disappointed with the installer Joe Calato he was disrespectful to my home and has poor work quality. They had to have the manager come and fix everything the right way and he was here 3hrs. The install of the new door should have taken 4hrs. we were told by them. Total hrs they worked on this job was 11hrs. Very disappointed!

Joshua Licht

Mr Bari provided excellent customer service. Thank you Precision Garage Door for the quick response and excellent customer service.

Louis Vazquez

Jesse arrived promptly to replace a broken spring on a heavy 10 year old wood door. I decided to take the package to rebuild two of our doors. Rollers, springs, cables, pulleys, etc. after Jesse explained the difference in the original materials and superior materials offered by Precision. Gaining a 10 year warranty was also an important factor. Jesse was incredibly efficient and skilled and now there is a tremendous difference in the operation of the doors. Smooth, quiet and balanced so that the opener motors are less stressed. I plan to do the rebuild on the third door soon as it is not used as often as the other two. Great job and great service.

Blaine Jorg

Awesome reviews on the web. This was the second time Precision has been here. The first time the door itself was repaired and my husband said he was okay with just that and sent the repair guy on his way. ????????????????!!! I knew we needed a new opener and in the meantime, any murdering lunatic could have come into our home 24/7, through the unsecured garage door! Mario installed the new opener and he is awesome. What a nice man and he did a great job!

Lynn Usewicz

Great quality, love the lifetime warranty. Very friendly and eager to please.

Marty & Pam Pieszala

I have a very old wooden garage door and some of the rollers had come off the rails. I also have an automatic garage door opener rigged to it that a friend installed several years ago. Let me just say that my hopes of it being able to be repaired were rather slim, but I thought there might be a possibility. Collin was the tech who came to the house and he did a very good job of doing what he could to get the door to manually slide on the rails again but the door itself was breaking apart. Collin was extremely helpful to suggest the best new door and opener that would best suit my needs. He was very professional, personable and trustworthy. I can't wait to have the new door installed which will add a nice styling detail to my home. I heartily recommend Precision Door and 'thank you' Collin for your expertise!

Mike Gallo

Bob replaced all parts needed. He explained everything and it works great now. Company answered phone and sent out technician in great time. It was my daughters garage but I was there and I understood what he did and answered all questions. I will use them at my house if needed and recommend to my friends.

Barbara Adamczyk

Mike did a great job fixing my garage door in this ridiculously freezing weather.

Jack Naffky